Very good 7.9
Based on 65 reviews

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About Hotel New Otani Hakata


Located next to a major subway station and major train lines, this accommodation is perfect for tourists wishing to explore the city. The renovated guestrooms are equipped with satellite television, en-suite movies, and air conditioning. Choose from over eight different restaurants and enjoy European and Japanese cuisines from Senhazuru and The Castillian. Guests can rent a car at the hotel to visit nearby attractions including Fukuoka City Museum and Canal City. Drop the children off at the babysitting services and enjoy a relaxing day at the salon or a few drinks in the cocktail lounge. The hotel also features an on-site boutique in case you forgot to buy souvenirs. With access to many transport links and a central location, this hotel is ideal for travelers who want to explore the city. Reservations at Hotel New Otani Hakata are simple via our secure online booking form. Just enter your desired dates and submit.
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  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • Car park
  • Rental car
  • Bicycle rental

Fitness & recreation

  • Massage(s)

Food & beverage

  • Room service
  • Restaurant(s)
  • Coffee shop
  • Bar


  • Pets allowed

Cleaning services

  • Laundry service

Guest services

  • Concierge

On-site facilities

  • Elevator
  • Salon
  • Shop(s)
  • Smoking area

Health and security

  • 24-hour front desk
  • Safety deposit boxes

Languages spoken

  • English
  • Chinese (Cantonese)
  • Chinese (Mandarin)
  • Japanese
  • Korean
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Must use an extra bed
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 0.1 KM
Distance to Airport: 5.4 KM
Internet Usage Fee: 0 JPY
Non-Smoking Rooms / Floors: YES
Number of Bars: 1
Number of Floors: 14
Number of Restaurants: 7
Number of Rooms : 387
Parking Fee (per day): 1500 JPY
Room Voltage: 100
Time to Airport (Minutes): 24
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Verified traveler reviews

Filter by traveler type
Very good

  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.2
  • Location 7.6
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 7.7
  • Food/Dining 7.4
Sort by

Dorothy S. from Philippines
Families with young children
Stayed 3 nights in March 2016
Good... will consider stayin again when in Fukuoka
It was a nice experience convenient... will consider staying again when in Fukuoka
Reviewed June 20, 2016

Edna N. from Philippines
Solo travelers
Stayed one night in May 2016
Needs renovations
Reviewed May 23, 2016

Reenie T. from Singapore
Stayed 3 nights in April 2016
Clean & Spacious Room
Room is very clean & spacious. When arrived staff was fantastic & friendly but when leaving service was bad. Ask the staff for a taxi & they did help me get 1 but when taxi arrived, at least 4 staff was standing watching me struggling with 4 luggages out from lobby to the taxi by myself. Very disappointed.
Reviewed April 20, 2016

Renato H. from Philippines
Stayed 2 nights in March 2016
Satisfactory but could have been better.
Lady at guest relations was good.
Reviewed April 03, 2016

SZE C. from Hong Kong
Families with older children
Stayed 2 nights in March 2016
Reviewed April 02, 2016

VIDURA G. from United Kingdom
Families with young children
Stayed one night in November 2015
Getting a bit dated, but nice service makes up
Staff service, Breakfast, Cleanliness
Stayed as a couple with our 11 month old. Requested a cot/baby bed, and was already there upon arrival. Staff service was great and the breakfast the following morning was excellent.
Reviewed December 06, 2015

Jan J. from Norway
Stayed 2 nights in November 2015
Spacious room with beautiful view
very spacious room with good bed, good breakfast, shuttle service to station
We only stayed for two nights, but had a nice stay. The hotel is very large and is in a nice location (albeit not in the center of activity) with fantastic views. We visited out of season (beginning of November) and the weather was already too cold to test the nice outdoor pool, but it did look good for the summer season. The number of personnel also seemed more geared towards the summer season, but all very helpful and eager to please.
Reviewed December 01, 2015

Kaya D. from Japan
Families with young children
Stayed 2 nights in October 2015
Family fun
Room size, shower, staff
Reviewed October 13, 2015

CHUN-HUNG H. from Taiwan
Solo travelers
Stayed one night in September 2015
will stay again
Reviewed September 24, 2015

Vichuda S. from Thailand
Stayed one night in September 2015
Nice Stay in Fukuoka
All staff are very nice, the location is very convenient and good breakfast
We had problem of air-conditioner and smell of smoking in our rooms on the first night. However, on the second night, it has been fixed.
Reviewed September 23, 2015


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