Excellent 8.2
Based on 46 reviews

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About Hotel New Otani Kumamoto


Hotel New Otani Kumamoto is a premium hotel located in Tokyo featuring ultra-modern styling inside and out. The rooms come in the three different styles of Executive House ZEN, the Main, and Garden Tower. Each features different stylings and unit sizes including executive and suite. The hotel offers lunch, dinner, and business dinner options at its dining facilities that feature award-winning international chefs. Guests here should be sure to spend some time visiting the New Otani Art Museum located on the premises of this expansive hotel. Other options include viewing the Japanese Garden or participating in the team ceremony room.
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  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • Car park

Fitness & recreation

  • Sauna
  • Spa
  • Massage(s)

Food & beverage

  • Room service [24-hour]
  • Restaurant(s)
  • Coffee shop
  • Bar
  • Vending machine


  • Pets allowed

Cleaning services

  • Laundry service

Guest services

  • Chapel
  • Concierge

On-site facilities

  • Elevator
  • Salon
  • Shop(s)
  • Smoking area

Languages spoken

  • Japanese
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Must use an extra bed
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 1620 JPY
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 2 km
Distance to Airport: 20 km
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 11
Number of Restaurants: 3
Number of Rooms : 123
Parking Fee (per day): 1000 JPY
Room Voltage: 100
Time to Airport (Minutes): 40
Year Hotel Built: 1992
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Recent customer comments

Filter by traveler type

  • Cleanliness 8.3
  • Facilities 8.7
  • Location 9.2
  • Room Comfort/Standard 8.3
  • Service 8.5
  • Value for money 8.0
  • Food/Dining 6.9

Cheung C.
Hong Kong
March 13, 2016
close to JR station
location, room size and staff

Nam T.
November 14, 2015
Excellent location
Location, cleanliness and comfortable
Good services and late check out. Enjoy stay new otani Kumamoto hotel.

Sai L.
July 31, 2015

Chan P.
Hong Kong
June 09, 2015
A nice experience
Staff were extremely helpful, excellent location, room was spacious in Japanese standard
Staff were extremely helpful, they were so keen to help us book bus tour in Aso on the next day and to show us direction for a day tour in Kumamoto city. excellent location, located less than 100 meter away from Kumamoto JR station and tram station. room was comfortable and spacious in Japanese standard.

Natalie W.
May 06, 2015
Good location, spacious room, great value!
English speaking staff, great location and nice spacious room

Daphne N.
April 30, 2015
Nice hotel to stay
Location, bigger room
Ok experience though not much choice in shopping

Jo S.
March 04, 2015
High CP value
next to the JR station, clean, polite hotel staffs

Sgun T.
January 05, 2015
Great Hotel
location service price

Sgun T.
January 05, 2015
great hotel
location service price
Sleep & Clean

Siu Y.
Hong Kong
September 18, 2014
a bit pricey, good location
good location, clean, friendly staff
a bit pricey when i was staying only for a night, almost double price to the standard room charged by other cities in Japan, but very good location just 2 min walk from train station


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