Excellent 8.4
Based on 804 reviews

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About Hotel New Otani Osaka


Proudly boasting itself as one of Osaka’s leading hotels, Hotel New Otani Osaka is luxury personified. Featuring panoramic views of the spectacular Osaka Castle, guests can bask in the beauty of the surrounding scenes over a chilled drink. For your convenience, 24-hour internet access is available in rooms accompanied by the finest modern amenities. The hotel also carries an eco-friendly policy using recycled materials where applicable. Hotel facilities include an abundance of dining opportunities ranging from fine dining on French cuisine to the more relaxed bread and cake café. Enjoying a central location amidst shops, restaurants, and nightlife, the hotel resides a 3-minute walk from JR station and only 50 kilometers from the international airport. If you’re looking for the most convenient choice in town offering great value for money, look no further than Hotel New Otani Osaka.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • taxi service
  • car park
  • airport transfer

Fitness & recreation

  • fitness center
  • sauna
  • massage(s)

Swimming & soaking

  • hot tub
  • outdoor pool
  • indoor pool

Land sports

  • tennis court(s)

Food & beverage

  • room service
  • restaurant
  • coffee shop
  • bar
  • vending machine


  • pets allowed

Cleaning services

  • daily housekeeping
  • laundry service
  • dry cleaning

Guest services

  • chapel
  • newspapers
  • concierge

On-site facilities

  • gift/souvenir shop
  • wheelchair accessible
  • facilities for disabled guests
  • family room
  • garden
  • elevator
  • executive floor
  • salon
  • shop(s)
  • smoking area

Health and security

  • 24-hour security
  • 24-hour front desk
  • safety deposit boxes
  • 24-hour check-in
  • doorman

Business & money services

  • meeting facilities
  • ATM
  • currency exchange

Payment types accepted for services

  • Visa
  • MasterCard
  • American Express
  • JCB
  • Diners Club
  • UnionPay

Languages Spoken

  • English
  • Japanese
  • Spanish
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Please note that free of charge up to two children under 6 years old, staying in the parents' or guardians' room and using the existing bedding.

Fitness Club (including Indoor Pool) - Only available for staying customers over 18 years old. The hotel is unable to accept customers who are not staying at our hotel.

Fitness Club & Pool (Indoor and Outdoor) - Usage fee is required. Please ask detail at reception.

Smoking preference cannot be guaranteed as it will be allocated upon arrival based on availability.

The breakfast charge will be the special rate on January 1 and the 2. Kindly contact a registration desk for details upon check-in.

Check-in time is in accordance with your reserved plan.

Guests are required to present the booking confirmation and hotel voucher upon check-in.

Child and extra bed policy
Children 0-6 year(s) Stay for free if using existing bedding.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Airport Transfer Fee: 14000 JPY
Breakfast Charge (when not included in room rate): 3920 JPY
Check-In From: 02:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 2 km
Distance to Airport: 50 km
Internet Usage Fee: 0 JPY
Non-Smoking Rooms / Floors: Yes
Number of Bars: 3
Number of Floors: 18
Number of Restaurants: 11
Number of Rooms : 525
Room Voltage: 100
Time to Airport (Minutes): 50
Year Hotel Built: 1986
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Recent customer comments

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  • Hotel Condition/Cleanliness 8.9
  • Facilities 8.4
  • Location 8.2
  • Room Comfort/Standard 8.8
  • Service 8.8
  • Value for Money 8.1
  • Food/Dining 7.6

July 23, 2016
Business area
Quiet with view on the castle, but need to take the subway to city center (only 5 to 10mn)

Feng-Chiao T.
July 18, 2016

July 11, 2016
Great view
the best view to see the osaka castle.bed is also bigger than others.recommend to stay in this quiet place

Michael Y.
July 06, 2016
peaceful hotel in a peaceful location
it's a brilliant property sitting in a peaceful location. I love the building with its interior well maintained represents the feel of 80's five stars hotel.

Chee Y.
Hong Kong
July 02, 2016
Getting old
Bath tub is old but clean. When room grooming staff didn't alert the light was burnt or the toilet door can't close properly.

suthipong P.
July 01, 2016
Expect better service and smile from staffs
The room itself is clean and sizable. If that is all you expect, then the hotel is fine. Location is not that good and staffs look a bit tired...better service and friendliness are expected as standard fot Japanese hospitality

Kum L.
June 28, 2016
Wanted to extend one more night after initial one night stay but they increase the rate by a whoppin
Wanted to extend my stay for oneore night after the initial first night. The hotel raised the rate by a whopping 50 percent. With such a price, I can stay at a 5 star hotel. In the end, i checked out and move to another hotel.

South Korea
June 27, 2016
great experience
I had a junior suite room, and it was an amazing experience. especially, Osaka castle view in the room was great.

meilinang H.
June 26, 2016
Have a nice day
Very good

June 22, 2016
Good experience
Polite staff