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Hotel New Otani Osaka

1-4-1 Shiromi, Chuo-ku, Osaka Castle, Osaka, Japan 540-8578

Recent customer reviews

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Excellent

8.4

based on
693 reviews

341 reviews in English

Value for Money
8.1
Location
8.2
Staff Performance
8.8
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.8
Food/Dining
7.6
All reviews (693)
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Josefina C. Families with older children Philippines, January 1, 2016
if you have large luggage dont go to the hotel by

The room is 5 star standard
8.3
Fantastic although dining inside the hotel was super expensive. Also Do not go the hotel by train if you have large baggage. There is no elevator nor escalator at the train station. Its very very inconvenient.
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Munyee H. Couples Malaysia, December 31, 2015
Wonderful hotel

Located at peaceful area, clean, polite staff
9.3
Wonderful and will stay there again
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Khoo T. Couples Singapore, December 29, 2015
A hotel with excellent standards in hospitality

1. Attentiveness to guests needs.2. Cleanliness and well maintained. 3. Room amenities are good
8.7
Overall, my wife and myself enjoyed the stay based on what I mentioned earlier. However, there are a few things that management needs to improve on. Namely, staff needs to be able to converse in English - for eg, I had trouble asking as to whether I can use the sauna facilities for free since I was a guest. Another is the hotel is not flexible in terms of allowing guests to requests for 'changes' in the breakfast menu. For eg. My wife requested white omelette instead of a normal omelette but was informed it was not possible. In many 5-star hotel chains such requests will be entertained.
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Hartono T. Families with young children Indonesia, December 27, 2015
Comfortable and pleasant hotel

Near by Osaka Business Park Station, Osaka Castle & Osaka Park, Cleanliness
9.3
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Boon K. Couples Malaysia, December 18, 2015
Old Classy

Convenient, Classy, near attraction
9
Near subway and railway, though need to haul luggage up or down stairs at some point at station. Sadly, coffee not included which is unfortunate, where we have been to local Japanese 3 star that included decent coffee. Small thing, but thought it might be important to some people.
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Chee M. Couples Hong Kong, December 5, 2015
We got a nice view, give you a memorial stay.

Tidy room, quiet environment and smiling and polite staffs.
9.3
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Yun C. Couples Hong Kong, December 3, 2015
Excellent

Comfortable,nice service,nice view
9
Excellent
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Nuri K. Couples South Korea, December 1, 2015
The fiirst time in Osaka

good location, clean ans clssic,kind staffs
10
It was nice to stay in New Otani Osaka. Mostly good to shorten the schedule to see the Osaka castle!
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Kathryn N. Families with older children Singapore, November 27, 2015
Hard to find at night

Hotel room size was good very clean. Rates were competitive.
7
We liked the stay. But we arrived late at night from the train station - in the rain - and couldn't find our way to the hotel! There was NO signage that had lights. Limited breakfast options near the hotel. Staff don't speak much English though. Otherwise good for going to the Osaka castle and easy to get to town. Rates were competitive. Overall a good deal. Would stay again if deal is good at the time if my travel.
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Man Y. Families with older children Australia, November 27, 2015
Nice

Very spacious room. Helpful staff. Very close to Osaka Castle.
7
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