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Hotel New Otani Osaka

1-4-1 Shiromi, Chuo-ku, Osaka Castle, Osaka, Japan 540-8578 (Show on map)

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Area: Osaka Castle Number of Rooms: 525
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

from 614 reviews

Value for Money
8.1
Location
8.2
Staff Performance
8.8
Hotel Condition/Cleanliness
8.9
Room Comfort/Standard
8.8
Food/Dining
7.5
All reviews (614)
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Suk C. Solo travelers Hong Kong, August 14, 2015
Good

Service, tidiness, quiet
7.7
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Chiraporn S. Families with older children Thailand, July 31, 2015
nice hotel and staffs

atmosphere
7.7
Great
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Colleen S. Couples Australia, July 25, 2015
great stay

Location staff and cleanliness
9.7
The hotel is situated in the heart of shinjuku and not a sound could be heard, the location makes it easy to move around to other locations. We booked a twin which wasn't quiet big enough for to but staff were helpful and upgraded us to a twin double. Fantastic experience in Japan and coming back to the otani each night was a blessing
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David C. Solo travelers Singapore, July 20, 2015
Hotel New Otani

Staff helpful, clean and spacious rooms
8
Good overall but the swimming pool should be free and the bar / lounge on the top floor should be open later till about 1 am.
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Hang N. Families with young children United States of America, July 16, 2015
Mrs. Hang Nguyen

Location, cleanliness and staff performance.
9.3
Very nice hotel and friendly staff, great facility and location close to the train station and Osaka castle. Our room was upgraded to Castle view even we reserved the town view which is very nice of them...the only issue is we tried to arrange the taxi pick up service from the hotel and was told that the service was not available without any further explanation,,,so end up we have to take the limousine bus from Kansai Airport to Osaka central station and then take taxi to hotel but the taxi driver was confused and took us to a wrong hotel with the similar name...and finally the manager of the other hotel called another taxi to direct us to the right hotel destination...what an experience first time ever in Japan...
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Nathan L. Couples Australia, July 14, 2015
easy to get to and great rooms

the location, the view, the service.
9
The hotel is easy to get to as it is close the Osakajokoen station accessible by JR pass. The staff are very friendly and courteous And the view of the Osaka castle is 5 star. However, for this hotels standards there were no complimentary water bottles which would've been great for summer. In which the mineral water which we assumed was free cost $4 AUD. We also discovered that the pool and fitness area came with a cost around $40 AUD per visit per person! The convenient store outside came in handy though and there was also starbucks and McDonalds which were also a very short walk. The hotel is surroundED by restaurants as it is in the business district. Very fine hotel. Although the extra costs were a turn off
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Anne W. Solo travelers France, July 13, 2015
Very good location - breakfast disappointing

Location , comfort , view over Osaka Castle
7.7
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Tseng J. Families with older children United States of America, July 13, 2015
polite,cleanses,comfortable.

good for morning exercise, very green and quite place
8.3
Very comfortable. Convention go around invite castle and take train
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Peter T. Families with young children United States of America, July 5, 2015
Sys admin

Spacious, clean, pretty
9.7
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Shee W. Couples Singapore, July 5, 2015
Good

Clean, good view, near osaka station
8
Good
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Customer Reviews - Hotel New Otani Osaka, Osaka

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