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Hotel New Otani Tokyo The Main

4-1 Kioicho, Chiyoda-ku, Akasaka, Tokyo, Japan 102-8578 (Show on map)

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Area: Akasaka Number of Rooms: 1479
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Recent customer reviews

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Fantastic

8.2

from 709 reviews

Value for Money
7.8
Location
8.4
Staff Performance
8.4
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.6
Food/Dining
7.6
All reviews (709)
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Nick U. Business travelers Japan, January 26, 2013
very poor service

location
3.3
very bad service. it is just looks stupid old fashion service. looks like good service but it is very slow, very bad attitude, very bad condition. hotel is very old. many place in the hotel is very dirty and old. it is just left over. no one care some place. restaurant is bad food. it is like denny's meal for triple price. never stay this hotel and never recommend this hotel. only this hotel lover is japanese politicians. it is over price but people stay here who doesnt care because they are paid by corporate.
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Tse Y. Families with older children United Kingdom, January 26, 2013
Nice

Spacious Rooms
10
This hotel provides excellent service, everyone was helpful. Furthermore, considering hotels in Japan, the rooms in this hotel is spacious. It is situated in the heart of Tokyo and provides free parking too.
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Muhammad Y. Business travelers Bouvet Island, January 14, 2013
Lovely hotel and service with a smile

Staff are very friendly and helpful. Good restaurants and service.
10
All hotel staff were very helpful to accomodate non speaking Japanese guests. Very polite.
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Sung H. Couples United States of America, January 5, 2013
great traditional hotel with aaa services

large rooms, clean facilities, and friendly staff
9
the hotel offered clean and large room as i stayed there. the hotel has great japanese garden where you can walk around and its staff are very friendly and professional. i would recommend any visitors to tokyo if they are looking for more traditional, yet clean and large hotel rooms.
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Reya D. Groups Philippines, December 25, 2012
great hotel

good shampoo and conditioner
5.7
overall was good. however, they put us in a smoking room because they didn't know if we smoke or not. i think it is safer to put customers (smokers, non-smokers) and let the smokers change rooms if they want to smoke. instead of putting non-smokers to rooms that smell.
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Guichard X. Business travelers France, November 28, 2012
very convenient hotel at the right location

the rooms are spacious (knowing in Japan some hotels have very small rooms)
8.3
The hotel is very well located, not far from the metro station. Besides you have excellent restaurants all around. The rooms are comfortable but need some renovation. the furniture looks a bit oldish.
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Jenny L. Business travelers Australia, November 28, 2012
The hotel is very clean and comfortable and big

good rate, easy access to airport shuttle and clean hotel. Lots of good restaurant around.
9
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Satoshi I. Families with young children Japan, November 27, 2012
comfortable

clean convinient
9
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Felicity B. Couples United Kingdom, November 27, 2012
big smart hotel complex with many restaurants

great common areas and endless restaurants
6.3
reasonably well located near metro stations close to central tokyo but not very walkable as surrounded by multi-lane highways. but plentiful supply of taxis. huge complex with two towers full of rooms, numerous bars, shops and restaurants, big conference and wedding venue. but rooms incongrously shabby compared to the main parts of the hotel.
Restaurant Tip: go for dinner at the park hyatt - top notch cuisine that is much better value for money than the overpriced restaurants in the hotel
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Alexander C. Business travelers Australia, November 17, 2012
Love this charming old world hotel

The history and Gardens
10
This hotel was build for the 1964 Olympics and has the most wonderful Japanese Gardens, thanks to Mr Otani a Japanese industrialist who on the request of the government built this iconic hotel. All you would expect of a Japanese hotel is in the Hotel New Otani, grandeur, charm, grace and the old world charm of Japan in the 60's. Not much has change albeit the hotel has under gone upgrading, so you'll find all the modern facilities expected today. We love the hotel for the friendly staff, the absolute eye for detail and the love each staff member puts into their work. The should all be proud to be a part of this wonderful hotel.
Hotel Feature Tip: The Hotel New Otani is close to shopping malls, the sub-way system and night life just a few hundred metres from the front door of the hotel. Stroll around the streets, have lunch in the hotel gardens and enjoy Tokyo at it best.
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Customer Reviews - Hotel New Otani Tokyo The Main, Tokyo

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