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Hotel New Otani Tokyo The Main

4-1 Kioicho, Chiyoda-ku, Akasaka / Roppongi, Tokyo, Japan 102-8578 (Show on map)

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Area: Akasaka / Roppongi Number of Rooms: 1479
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Recent customer reviews

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Fantastic

8.2

based on
696 reviews

Value for Money
7.8
Location
8.4
Staff Performance
8.4
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.6
Food/Dining
7.6
All reviews (696)
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Sara C. Couples United States of America, July 15, 2012
Great view and comfortable bed

Amazing pool and garden
9
This was the last hotel during a very long traveling week. The staff was extremely friendly and very prompt in delivering our luggage to our room. The room itself was very clean and comfortable. The pool and garden were beautiful but there was alot of children so I would not recommend it for couples looking for a quite get away.
Paul S. Couples United Kingdom, July 3, 2012
Old hotel, but still nice

hotel restaurants
7.3
This hotel is showing its age. Our guest room definitely could have done with a new rug!! However, the elegance of the hotel as a whole somewhat made up for it. There were a variety of lovely restaurants (very expensive!)in the hotel and also down the street. The location not as central as we would have liked it, but all-in-all, a good experience.
Lionel K. Business travelers France, July 1, 2012
Excellent hotel in downtown Tokyo,

Great location, outsode pool, garden
8.7
always a nice experience to stay at the New Otani. friendly staff, nice room for the main tower, and great outdoor pool and garden
Judith H. Families with older children Australia, June 30, 2012
Cold, expensive hotel

Friendly staff, nice surroundings
4.7
I purchased this hotel with the idea of staying in a really nice hotel with a pool so we could relax after walking Tokyo's busy streets. When we arrived I was impressed with the hotel's opulance but its lack of atmosphere is glaringly obvious. All of the staff expressed their desire for us to enjoy out stay but it was given without any real warmth or authenticity. The room was clean but smaller than the apartment (which cost half the price) we had left. The restaurants were grossly overpriced and the swimming pool was closed!! You could swim in the spa but that was outrageously expensive (even with the discount because I was staying in the hotel) and it cost 100Yen to use the internet for 5 minutes (but it took 1.5 minutes to even get connected) when everywhere else we stayed it was either free or 100Yen for 15 minutes. The hotel seems to think its guests are actually cash cows. I would never stay here again
Restaurant Tip: Restaurants are way too expensive but there are some really nice restaurants within easy walking distance.
Edmundo J. Families with older children Philippines, June 27, 2012
Good Hotel

Near Subway Station. Near Hooters, Near Mcdonalds
6.7
The room is clean and renovated. The exterior of the hotel is old. But the lobby is clean.
Jay M. Couples Australia, June 27, 2012
Perfect for Tokyo central. Lovely hotel.

Easy access to train, bus etc. Walking distance to many, many places.
9.3
Excellent service and attention to detail. VERY friendly and helpful stall from the bell boys to the concierge. Rooms serviced daily and perfection everytime. Will stay again everytime in Tokyo. Easy to move around the city from here.
Travel tip: Get the Airport Limosine bus from the airport. About $35 per person return and they deliver to your door. Two day metro passes work well.
Edmundo J. Couples Philippines, June 26, 2012
A well maintained hotel

Nice garden. Near subway stations
7
Well maintained and very clean. 4.5 Star hotel. Near Subway stations. Also near to restaurants like mcdonalds & subway
Edmundo J. Families with young children Philippines, June 26, 2012
Big Hotel

Nice garden. Near subway stations
6.7
The triple room is very nice and spacious. The room was renovated.
Yuan W. Families with older children China, June 23, 2012
GREAT Location and Fantastic hotels

Japanese garden inside hotel is quite impressive
9.7
Very friendly services, good english, hotel buffet (between the main tower and garden tower)is not recommended
Shopping Tip: cl
Matsuo O. Families with young children United States of America, June 19, 2012
Great staff

Convenient location
9
We loved the hotel and it was super close to the Tokyo Metro and the foodie area.

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Customer Reviews - Hotel New Otani Tokyo The Main, Tokyo

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