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Hotel New Otani Tokyo The Main

4-1 Kioicho, Chiyoda-ku, Akasaka, Tokyo, Japan 102-8578

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Excellent

8.2

based on
718 reviews

488 reviews in English

Value for Money
7.8
Location
8.4
Staff Performance
8.4
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.6
Food/Dining
7.6
All reviews (718)
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Ravi K. Couples India, July 8, 2011
slightly dissappointing

location and service
5.7
I generally stay at the tower as this is more cost effective and so did the same this time, However they have shut the top floors and the lower floors are terrible, old interiors bad view etc, So had to pay $ 80 or so more and change to the main hotel which was much better bu this was a bad experience. The experience of dining in the revolving restaurant on top was also not the best as the buffet charge is levied irrespective whetehr you eat it or not or even if you order ala carte. This makes the meal very expensive and should be made clear at the time of the order.
Nightlife Tip: Roppongi is a happening place and close to the hotel.
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Akiko O. Families with older children Japan, July 2, 2011
Great service and location with a beautiful room

gorgeous hotel with excellent service
9.7
I would love to come back to the hotel on my next visit to Tokyo!!
Sightseeing/Attractions Tip: very convenient for visiting Ginza, Harajuku and Roppongi
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Akiko O. Families with older children Japan, July 1, 2011
Great location and excellent room and service

Gorgeous atomosphere and lovely room with beautiful view
9.7
the room we stayed had a very nice view and nice facility. the service was excellent and we would like to go back there again.
Sightseeing/Attractions Tip: very close to the underground station to go to Shibuya, Harajuku, Roppongi and Ginza
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Jenny L. Business travelers Australia, June 28, 2011
Luxury hotel

good service
9.7
this is a typical but pretty standard luxury business hotel, everything is there. all services you expect from a 5 star hotel are there. reasonable good english speaking friendly staff, except for the breakfast room. spacious rooms are excellent and well maintained. free morning newspaper service. lot's of restaurants, for a hotel pretty extensive shopping mall. beautiful garden. pool was closed while we were there. no wifi connection in rooms only in the lobby wifi is offered at a ridiculous rate. great location to discover tokyo, not far from subway stations.
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Jengbin T. Solo travelers Taiwan, June 26, 2011
Not a full-scale hotel but a fine one

inexpensive room rate, at the akasaka area, connected with a small shopping mall
6.7
hotel new otani is not a luxurious 5-star hotel though its quality can be justified by the room rate. locate in the akasaka area, the hotel has a fun neighborhood and there're lots of bars and restaurants within the walking distance. the subway entrance is nextdoor.
Restaurant Tip: Hooters is across the street from the hotel.
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Richard G. Groups Australia, June 25, 2011
Big rooms, great staff

Big rooms, helpful staff, near 3 line subway
8
Great value for money, the room was large, the staff were very friendly. Location is good, close to food, nightlife and a 3 intersection subway. Suggest ask for Garden Tower as it is a big building and a long walk to the older tower. You have to pay to access the pool!
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Mindon C. Couples Taiwan, June 22, 2011
Convenient Location with Great values and Confort

Luxury and confort at a reasonable price you don't always find in Tokyo
8.7
This hotel offers great values at a price you don't always find in central Tokyo area. The luxury and confort in terms of room space, interior styles, services, and location are top of the classes in my view as a frequent traveller.
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Shahrtum S. Solo travelers Malaysia, June 20, 2011
Excellent Facilities with great location

Good value for money and has a wide choice of restaurants
9
The New Otani Hotel is an excellent 5* hotel with a great choice of restaurants for its guests. In fact there are too many to choose from. It is very conveniently located to Akasaka Station - only a 3 minute walk away - and is also within walking distance to all the outlets at Akasaka. Akasaka is really quite thriving during the weekday though it is fairly quiet on the weekends. Room size was decent. Only negative is that the Business Centre is not 24 hours.
Nightlife Tip: If you are staying at the New Otani then make sure you check out Akasaka. Plenty of good restaurants and places with music there, and its only a 3 minute walk away from the hotel.
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Cynthia N. Solo travelers United States of America, June 19, 2011
Convenient location but somewhat noisy room

Japan Railway and Subway lines very close by
8.3
great service, central location, but the actual room in the "main" section of the hotel was pretty noisy. i could hear people in the hallways and in adjacent rooms (even heard steps from room above mine). i had stayed at the okura hotel earlier in the week, which was much quieter, though in a much less convenient location.
Hotel Feature Tip: Be sure to join the New Otani Club, which is free. I used it for discounts on restaurant meals, health club, and staff were generally very nice to me.
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Amichai H. Business travelers United States of America, June 10, 2011
lovely. they will go out of their way to assist.

use their package or luggage sending service in the lobby if you need to send something instead of carrying to other locations.
8.7
plan to reserve executive floor before arrival. the hotel rate for upgrade is as high as the room rate when upgrading at the hotel. breakfast, dining, and spa are very expensive.
Travel tip: plan all details well. Japan in general is very expensive.
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