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Hotel New Otani Tokyo

4-1 Kioicho, Chiyoda-ku, Akasaka / Roppongi, Tokyo, Japan 102-8578 (Show on map)

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Hotel Area: Akasaka / Roppongi Number of Rooms: 1479
Free Wi-Fi

Recent customer reviews

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Fantastic

8.3

based on
643 reviews

Value for Money
7.8
Location
8.5
Staff Performance
8.4
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.6
Food/Dining
7.6
All reviews (643)
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Yasuteru K. Solo travelers Japan, February 9, 2013
Japan's BIG name hotel with the best restaurants

Dinning options are the best in Japanese hotel
9.3
The hotel new Otani has all the top restaurants inside their hotel such as Kyubei, top 3 star Sushi restaurant in Tokyo, Kyubei is as famous as Jiro, so you can tell everyone that you have tried out the best sushi in the world from your Kyubei experience. also other french and japanese restaurants like Nadaman and so on,,, highly recommend to try out their dinning options every day. the hotel has a really nice Japanese traditional garden, their garden view lounge is also wonderful in every seasonal view! the hotel is truely 5 star, but not so expensive for stay, restaurants are maybe more expensive than hotel charge!? but it's really good!
Chris B. Groups Australia, February 7, 2013
One of the grand old hotels of Tokyo.

Years of service has reached perfection.
9.3
A beautifully set up hotel with comfortable rooms, a great selection of resturants, a beautiful garden and service that is excellent.
Nicole C. Couples United States of America, February 4, 2013
Nice accommodations and friendly staff!

Great room size and bathroom for Japan!
8.3
Stay was nice, room is very large and bathroom unexpectedly great for Japan. Only thing is wifi is not free which guests are really expecting as standard these days... Guest services was extremely helpful in helping us book tickets to Sapporo/Niseko. Didn't try the restaurants within hotel so no reviews about that.
Juan H. Business travelers Argentina, February 2, 2013
big hotel

big rooms shuttle
9
the hotek is abit far away frommthe stations it is an old and traditimal hotek but it is indeed very good! one of the best ive stayed in tokyo it would rank better than the sheraton and similar to the hyatt regency
Juan H. Business travelers Argentina, February 2, 2013
Good hotel, value 4 money, great staff

big rooms shuttle
9
the shuttle from the airport is comvenient, but it should depart earlier to narita, if not we and many ppl need to rely on a taxi and the narita express that is good but with alk the kuggage is wuite disturbing. the hotel is very nice, old but well maintained
Juan H. Business travelers Argentina, February 1, 2013
Big rooms, huge hotel, old but excellent

Big rooms
9.3
smooth heck in, limousine bus from te airport, big room old style but renovated
Nick U. Business travelers Japan, January 29, 2013
very poor hotel for expensive room rate

poor room quality, very old building, poor service
2.7
very old fashion japanese style hotel. los angeles branch closed many years ago. this is typical japanese style hotel. there is many government people guest all the time. hotel staff is always busy to take care for those politicians. they don't want real business guest as no need good service. many of big group people in the elevator all the time with drunken talking. very bad hotel. never recommend.
Nick U. Business travelers Japan, January 26, 2013
very poor service

location
3.3
very bad service. it is just looks stupid old fashion service. looks like good service but it is very slow, very bad attitude, very bad condition. hotel is very old. many place in the hotel is very dirty and old. it is just left over. no one care some place. restaurant is bad food. it is like denny's meal for triple price. never stay this hotel and never recommend this hotel. only this hotel lover is japanese politicians. it is over price but people stay here who doesnt care because they are paid by corporate.
Tse Y. Families with older children United Kingdom, January 26, 2013
Nice

Spacious Rooms
10
This hotel provides excellent service, everyone was helpful. Furthermore, considering hotels in Japan, the rooms in this hotel is spacious. It is situated in the heart of Tokyo and provides free parking too.
Muhammad Y. Business travelers Bouvet Island, January 14, 2013
Lovely hotel and service with a smile

Staff are very friendly and helpful. Good restaurants and service.
10
All hotel staff were very helpful to accomodate non speaking Japanese guests. Very polite.

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Customer Reviews - Hotel New Otani Tokyo, Tokyo

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