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Hotel New Otani Tokyo

4-1 Kioicho, Chiyoda-ku, Akasaka / Roppongi, Tokyo, Japan 102-8578 (Show on map)

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Area: Akasaka / Roppongi Number of Rooms: 1479
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Recent customer reviews

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Fantastic

8.2

based on
693 reviews

Value for Money
7.8
Location
8.4
Staff Performance
8.4
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.6
Food/Dining
7.6
All reviews (693)
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Joanna R. Families with older children Philippines, November 3, 2011
An older but still comfortable hotel

Good-sized rooms, English-speaking reception staff, located close to three train/subway stations, good buffet breakfast
8
Hotel New Otani is an older hotel, seemingly grand in scale. We stayed at the newer Garden Tower wing. Our first night was in a smoking room, but we were transferred to a non-smoking floor. I recommend that guests specify if they'd prefer a non-smoking room as the smell of cigarette smoke in the smoking room was quite strong and unpleasant to non-smokers. The rooms are quite large by Japanese standards and are comfortable and clean, although the design of the rooms seems a bit dated. Location is good, the Yotsuya and Akasaka-Mitsuke stations are short walks away and a few stops from Shinjuku, Shibuya, Ginza. There are also eateries & convenience stores nearby. Buffet breakfast was good, many choices. Reception staff speak English, which is a big help.
Sightseeing/Attractions Tip: Get a train map and train pass at the airport upon arriving. Get familiar with coin denominations and names of the stops you will need to get off at. Some stations are quite large but there are directional signages in English to help you find your way to other platforms or out into the street.
Gael A. Business travelers France, October 22, 2011
Great hotel and location, nice staff.

Great restaurants in the hotel, good convenient store downstairs !
9.3
very closed to a couple of subway station, the hotel is also very well located akasaka and a couple of really nice little streets full of bars and restaurant. also really closed to a big park for those who like running !
Uwe B. Solo travelers Germany, October 21, 2011
central location

five subway lines are close to the hotel
10
nice hotel and staff, it is recommendable as five subway lines are close to the hotel, at Akasaka-mitsuke and just close to that station, restaurants with reasonable prices are close to the hotel, also coffee shops and a family mart; 5 min to Shinbashi station by JR line
Daniel C. Groups United Kingdom, October 15, 2011
Beautiful hotel in lovely surroundings.

Location, nice friendly staff
8.7
very luxurious hotel at a reasonable rate. rooms very comfortable and staff very friendly. nice area to walk around gardens in surrounding area. a bit of a trek to public transport and taxis quite expensive with all the traffic. although quite expensive food was amazing.
Waka W. Families with older children Japan, October 12, 2011
Good Location & beautiful Japanese garden!

no need to go out ! convinience store, restaurant and pharmacy, everything was there in the hotel.
9.3
My daughter and I liked staying here very much, nice room, good service.. The only negative point were the very expensive restaurants, and therefore only very few customers. But since you are in Tokyo, there were many tasty opportunities around the nearest station, just 5 minutes by foot.
Dean B. Couples New Zealand, October 10, 2011
A little old but excellent

Location, staff, garden
9.7
A sprawling complex, set amongst a wonderful garden in the middle of Tokyo. Although the garden tower we stayed in was a little old, the bathroom was wonderful and new and there was space in the room to relax and read the complimentary morning paper. Unfortunately our window faced directly into an office building, so get a room facing the garden. Transport is really easy, with many train stations and a short taxi ride to Tokyo Station. Lots of parks around, so walking is pleasant. Asakasa is a couple of minutes walk with many restaurants and bars and convieience stores. Staff were absolutely wonderful. Mini bar, pool etc very expensive. We would like to stay again.
Hotel Feature Tip: Guests can get free entry to the art gallery.
Yuka M. Couples Japan, October 9, 2011
Good Location

Location
6.7
We stayed in a smoking room which was the only available room when we checked in (6:30pm). The room was ok but old. It would have been better if we could stay in a non-smoking room.
Xiaowei L. Business travelers China, October 7, 2011
Great hotel with very hospitality staff.

The room was clean and well-furnitured with Japanese style. The surroundings of the hotel was green garden. easy access to two subways station which makes the stay very convienent for business purposes.
10
The service was great with very warm-hearted and helpful staff. The breakfast restaurant was very beautiful and scenic. Room service was even more expensive than if you physically go for a buffet onsite.
Hotel Feature Tip: Very good location with reasonable rate compare with other same level hotels in Tokyo business area. You can smell the forest and the fragrant of the flowers on your way to the stations.
Li T. Solo travelers China, October 7, 2011
Nice Hotel

Comfortable, Good service
7.3
There is shuttle bus to the New Otani Hotel. It is also very convenient to access the subway system. However, the breakfast is quite under quality.
Mark G. Families with young children Ireland, October 4, 2011
Good location, not so many smiles though

gardens are nice, the rooms are very nice and great bathrooms
7
a bit too formal and stuffy for me. staff are very serious and seldom smile. initial experience at check wasn't the best. i booked a non smoking room and the guy at reception tried to put me in a smoking room with my 2 year old kid and wife. i refused and he kept trying to push the key across the counter to me. my wife then uttered japanese and he scuttered off and got the all clear to upgrade us to a delux room.

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Customer Reviews - Hotel New Otani Tokyo, Tokyo

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