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Hotel New Otani Tokyo

4-1 Kioicho, Chiyoda-ku, Akasaka / Roppongi, Tokyo, Japan 102-8578 (Show on map)

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Area: Akasaka / Roppongi Number of Rooms: 1479
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Recent customer reviews

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Fantastic

8.2

based on
669 reviews

Value for Money
7.8
Location
8.5
Staff Performance
8.4
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.6
Food/Dining
7.6
All reviews (669)
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Arik N. Business travelers Israel, August 3, 2011
Great location and facilities

loction, value for money
8
Good location, reasonable price per night, staff kind and friendly (however all Japan they are). Standrt Rooms are fine but not outstanding, in the past i have stayed at DLX room that was amazing, resturant are very expensive.
Graeme H. Solo travelers New Zealand, July 31, 2011
Well appointed room and helpful and friendly staff

Location
7.7
nice corner twin room of a good size particularly in japanese terms. would have thought free internet would be included in room rate. lovely view of gardens and tokyo cbd from 19th floor of garden tower. staff spoke good english and were happy to assist. good room service meal. taxi about 2000 yen from tokyo railway station. in summary, excellent facilities and service close enough to cbd
Hotel Feature Tip: Japanese hotels seem to provide complimentary tea sachets, but not coffee.
Jens E. Families with older children Sweden, July 30, 2011
The best service in a long time

Everything was professional
9
a five star hotel with everything you would expect, but unfortunately as the japanese society at large, also the staff was too bad on the english language.
Sightseeing/Attractions Tip: Very close to the subway, that now also have all signs in english (very good) so you can commute easile all over Tokyo.
Jeanny M. Business travelers Indonesia, July 28, 2011
Great service and good location.

Beautiful garden, cleanliness and service.
6.7
This is a beautiful hotel. We like this hotel, we had a pleasent stay.
Edward C. Business travelers United States of America, July 23, 2011
Excellent hotel in great location

Location
10
Excellent location near multple subway lines. Very helpful staff. Great selection of resturants both in the hotel and nearby. Very clean and good sized rooms all at very competitive prices. I would recommed the New Otani Hotel to anyone planing either a business trip or a family holiday in Tokyo. Regards.
Winnie C. Business travelers Singapore, July 16, 2011
Lovely hotel with a long history and great garden

Very nice 400 year old garden and convenient location
8
overall, the new otani hotel is a great hotel, considering it's brand name and history behind this big chain of hotel group. rooms are decent and clean, but their daily buffet breakfast is tad too boring and limited. not worth the money at all. other than that, the location is great and staffs are friendly and obliging. but you have to pay extra if you want to use their pool which was a big boo boo..!!
Soon H. Solo travelers Australia, July 15, 2011
Great service and room is excellent

Hotel staff and facilities
10
Everything was excellent and recommend New Otani hotel for business and leisure trip to Tokyo.
Winnie C. Business travelers Singapore, July 15, 2011
Hotel with great garden

Lovey garden, close proximity to stations and Akasaka shopping streets
7
Overall, this is a pretty good hotel even though it has a long history and heritage. Rooms at the garden wing is decent and of old decor and structure, not as new and contemporary as the rooms at the main wing, but you get the full view of their 400 yr old garden. Breakfast was crappy at the price they charge, and swimming pools are additional charged as well.
Ricky M. Couples Australia, July 12, 2011
Good Sized Room

Lovely Garden
8
the size of the room at the hotel was really good. breakfast was not included and was a little expensive. the japanese garden is a great place to take some photographs. we travelled to the major shopping areas by taxi and found this to be expensive. tour agent in the lobby was very helpful.
Robert Y. Families with young children United States of America, July 11, 2011
One of the Grande Dames of Tokyo Hotels

Enormous, well-known, 15 restaurants, great service, large rooms (for Tokyo)
9.7
we really enjoyed our stay at the new otani, and the location is brilliant. we also got a great rate on agoda, which made this otherwise expense-account only hotel good for a family weekend holiday. it's close to the subway, all taxi drivers know it (a rarity in tokyo), and there are a mind-boggling 15 restaurants inside the hotel. while the rooms are showing their age, they're generously-sized and have views of the gorgeous gardens below. this really is a fantastic place to stay in tokyo, if not as up-to-date luxurious as the four seasons / peninsula / mandarin crowd.
Restaurant Tip: Itamae Sushi, just down the street past the subway, has fantastic sushi set meals at reasonable prices. Who would've thought a Hong Kong restaurant's Tokyo branch would have been up to local standards?

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Customer Reviews - Hotel New Otani Tokyo, Tokyo

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