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Hotel New Otani Tokyo

4-1 Kioicho, Chiyoda-ku, Akasaka / Roppongi, Tokyo, Japan 102-8578 (Show on map)

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Area: Akasaka / Roppongi Number of Rooms: 1479
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Recent customer reviews

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Fantastic

8.2

based on
674 reviews

Value for Money
7.8
Location
8.4
Staff Performance
8.4
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.6
Food/Dining
7.6
All reviews (674)
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Robert Y. Families with young children United States of America, July 11, 2011
One of the Grande Dames of Tokyo Hotels

Enormous, well-known, 15 restaurants, great service, large rooms (for Tokyo)
9.7
we really enjoyed our stay at the new otani, and the location is brilliant. we also got a great rate on agoda, which made this otherwise expense-account only hotel good for a family weekend holiday. it's close to the subway, all taxi drivers know it (a rarity in tokyo), and there are a mind-boggling 15 restaurants inside the hotel. while the rooms are showing their age, they're generously-sized and have views of the gorgeous gardens below. this really is a fantastic place to stay in tokyo, if not as up-to-date luxurious as the four seasons / peninsula / mandarin crowd.
Restaurant Tip: Itamae Sushi, just down the street past the subway, has fantastic sushi set meals at reasonable prices. Who would've thought a Hong Kong restaurant's Tokyo branch would have been up to local standards?
Keith D. Couples United States of America, July 11, 2011
Great service, good location, nice area

the Japanese garden was beautiful, shops and restaurants in hotel are nice but pricey
7.7
enjoyed my stay there. was surprised about how small the room was but big considering hotel rooms in japan. expected it to be bigger. later stayed 4 days at another hotel which was more expensive and rooms were even smaller. new hotel otani is a good choice.
Kristien V. Business travelers Belgium, July 8, 2011
Still the same place as in 1978...

Right balance in the Japanese and Western fusion. Electricity savings are in place but not a hinder. Ideal public transport location.
7
Can certainly recommend it if you don't have much time in Japan but you want to discover Japanese gardens: the garden is gorgeous, the tea houses still the same peace and beauty and the koi fish are still there to amaze us with their size and elegance.
Ravi K. Couples India, July 8, 2011
slightly dissappointing

location and service
5.7
I generally stay at the tower as this is more cost effective and so did the same this time, However they have shut the top floors and the lower floors are terrible, old interiors bad view etc, So had to pay $ 80 or so more and change to the main hotel which was much better bu this was a bad experience. The experience of dining in the revolving restaurant on top was also not the best as the buffet charge is levied irrespective whetehr you eat it or not or even if you order ala carte. This makes the meal very expensive and should be made clear at the time of the order.
Nightlife Tip: Roppongi is a happening place and close to the hotel.
Akiko O. Families with older children Japan, July 2, 2011
Great service and location with a beautiful room

gorgeous hotel with excellent service
9.7
I would love to come back to the hotel on my next visit to Tokyo!!
Sightseeing/Attractions Tip: very convenient for visiting Ginza, Harajuku and Roppongi
Akiko O. Families with older children Japan, July 1, 2011
Great location and excellent room and service

Gorgeous atomosphere and lovely room with beautiful view
9.7
the room we stayed had a very nice view and nice facility. the service was excellent and we would like to go back there again.
Sightseeing/Attractions Tip: very close to the underground station to go to Shibuya, Harajuku, Roppongi and Ginza
Jenny L. Business travelers Australia, June 28, 2011
Luxury hotel

good service
9.7
this is a typical but pretty standard luxury business hotel, everything is there. all services you expect from a 5 star hotel are there. reasonable good english speaking friendly staff, except for the breakfast room. spacious rooms are excellent and well maintained. free morning newspaper service. lot's of restaurants, for a hotel pretty extensive shopping mall. beautiful garden. pool was closed while we were there. no wifi connection in rooms only in the lobby wifi is offered at a ridiculous rate. great location to discover tokyo, not far from subway stations.
Jengbin T. Solo travelers Taiwan, June 26, 2011
Not a full-scale hotel but a fine one

inexpensive room rate, at the akasaka area, connected with a small shopping mall
6.7
hotel new otani is not a luxurious 5-star hotel though its quality can be justified by the room rate. locate in the akasaka area, the hotel has a fun neighborhood and there're lots of bars and restaurants within the walking distance. the subway entrance is nextdoor.
Restaurant Tip: Hooters is across the street from the hotel.
Richard G. Groups Australia, June 25, 2011
Big rooms, great staff

Big rooms, helpful staff, near 3 line subway
8
Great value for money, the room was large, the staff were very friendly. Location is good, close to food, nightlife and a 3 intersection subway. Suggest ask for Garden Tower as it is a big building and a long walk to the older tower. You have to pay to access the pool!
Mindon C. Couples Taiwan, June 22, 2011
Convenient Location with Great values and Confort

Luxury and confort at a reasonable price you don't always find in Tokyo
8.7
This hotel offers great values at a price you don't always find in central Tokyo area. The luxury and confort in terms of room space, interior styles, services, and location are top of the classes in my view as a frequent traveller.

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Customer Reviews - Hotel New Otani Tokyo, Tokyo

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