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Hotel New Otani Tokyo

4-1 Kioicho, Chiyoda-ku, Akasaka / Roppongi, Tokyo, Japan 102-8578 (Show on map)

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Area: Akasaka / Roppongi Number of Rooms: 1479
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Recent customer reviews

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Fantastic

8.2

based on
692 reviews

Value for Money
7.8
Location
8.4
Staff Performance
8.4
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.6
Food/Dining
7.6
All reviews (692)
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Jens E. Families with older children Sweden, July 30, 2011
The best service in a long time

Everything was professional
9
a five star hotel with everything you would expect, but unfortunately as the japanese society at large, also the staff was too bad on the english language.
Sightseeing/Attractions Tip: Very close to the subway, that now also have all signs in english (very good) so you can commute easile all over Tokyo.
Jeanny M. Business travelers Indonesia, July 28, 2011
Great service and good location.

Beautiful garden, cleanliness and service.
6.7
This is a beautiful hotel. We like this hotel, we had a pleasent stay.
Edward C. Business travelers United States of America, July 23, 2011
Excellent hotel in great location

Location
10
Excellent location near multple subway lines. Very helpful staff. Great selection of resturants both in the hotel and nearby. Very clean and good sized rooms all at very competitive prices. I would recommed the New Otani Hotel to anyone planing either a business trip or a family holiday in Tokyo. Regards.
Winnie C. Business travelers Singapore, July 16, 2011
Lovely hotel with a long history and great garden

Very nice 400 year old garden and convenient location
8
overall, the new otani hotel is a great hotel, considering it's brand name and history behind this big chain of hotel group. rooms are decent and clean, but their daily buffet breakfast is tad too boring and limited. not worth the money at all. other than that, the location is great and staffs are friendly and obliging. but you have to pay extra if you want to use their pool which was a big boo boo..!!
Soon H. Solo travelers Australia, July 15, 2011
Great service and room is excellent

Hotel staff and facilities
10
Everything was excellent and recommend New Otani hotel for business and leisure trip to Tokyo.
Winnie C. Business travelers Singapore, July 15, 2011
Hotel with great garden

Lovey garden, close proximity to stations and Akasaka shopping streets
7
Overall, this is a pretty good hotel even though it has a long history and heritage. Rooms at the garden wing is decent and of old decor and structure, not as new and contemporary as the rooms at the main wing, but you get the full view of their 400 yr old garden. Breakfast was crappy at the price they charge, and swimming pools are additional charged as well.
Ricky M. Couples Australia, July 12, 2011
Good Sized Room

Lovely Garden
8
the size of the room at the hotel was really good. breakfast was not included and was a little expensive. the japanese garden is a great place to take some photographs. we travelled to the major shopping areas by taxi and found this to be expensive. tour agent in the lobby was very helpful.
Robert Y. Families with young children United States of America, July 11, 2011
One of the Grande Dames of Tokyo Hotels

Enormous, well-known, 15 restaurants, great service, large rooms (for Tokyo)
9.7
we really enjoyed our stay at the new otani, and the location is brilliant. we also got a great rate on agoda, which made this otherwise expense-account only hotel good for a family weekend holiday. it's close to the subway, all taxi drivers know it (a rarity in tokyo), and there are a mind-boggling 15 restaurants inside the hotel. while the rooms are showing their age, they're generously-sized and have views of the gorgeous gardens below. this really is a fantastic place to stay in tokyo, if not as up-to-date luxurious as the four seasons / peninsula / mandarin crowd.
Restaurant Tip: Itamae Sushi, just down the street past the subway, has fantastic sushi set meals at reasonable prices. Who would've thought a Hong Kong restaurant's Tokyo branch would have been up to local standards?
Keith D. Couples United States of America, July 11, 2011
Great service, good location, nice area

the Japanese garden was beautiful, shops and restaurants in hotel are nice but pricey
7.7
enjoyed my stay there. was surprised about how small the room was but big considering hotel rooms in japan. expected it to be bigger. later stayed 4 days at another hotel which was more expensive and rooms were even smaller. new hotel otani is a good choice.
Kristien V. Business travelers Belgium, July 8, 2011
Still the same place as in 1978...

Right balance in the Japanese and Western fusion. Electricity savings are in place but not a hinder. Ideal public transport location.
7
Can certainly recommend it if you don't have much time in Japan but you want to discover Japanese gardens: the garden is gorgeous, the tea houses still the same peace and beauty and the koi fish are still there to amaze us with their size and elegance.

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Customer Reviews - Hotel New Otani Tokyo, Tokyo

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