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Hotel New Otani Tokyo

4-1 Kioicho, Chiyoda-ku, Akasaka / Roppongi, Tokyo, Japan 102-8578 (Show on map)

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Area: Akasaka / Roppongi Number of Rooms: 1479
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Recent customer reviews

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Fantastic

8.2

based on
675 reviews

Value for Money
7.8
Location
8.4
Staff Performance
8.4
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.6
Food/Dining
7.6
All reviews (675)
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Jo L. Families with young children Malaysia, April 6, 2013
Very spacious room for Tokyo's standard

Spacious room, Cleanliness, Nice city view
8.7
The hotel room was much bigger than expected for average Tokyo's hotels, with a nice city view especially at night. I could view the Asakusa Tower from my room. The hotel staff was courteous, and I was very impressed with the bell boy arriving at my room to pick up my luggage at a very punctual time!
Toni M. Families with young children United Kingdom, April 5, 2013
Disappointing. Expensive.

Room size.
5
To use the 3 pools you had to pay extra (£35 each) and be 18. Not mentioned in the web site. No complementary water/ tea/ coffee. Very disappointing. All food and drinks expensive. No free wifi in the room.
Hui-Cheng C. Couples Taiwan, April 4, 2013
Good location,great environment

convenient transportation and beatiful garden and great for walking in the morning
10
wonderful experience with great service and clean room. Highly recommendation for Tokyo stay.
Ilan K. Families with young children Israel, April 2, 2013
Very comfortable. A lovely Hotel.

Clean, great Location and beautiful garden.
7.7
Very pleasant. A comfortable hotel both traditional and international. Hope to visit again!
Gary L. Business travelers United States of America, April 1, 2013
Great Staff

Great Staff, Friendly Service, Beautiful Gardens
10
Outstanding ! Attentive staff, great food, beautiful gardens, convenient location and a beautiful hotel
Jeanette G. Solo travelers Australia, March 30, 2013
Great stay, but no free wifi in room

Large room, great service, central location
9.3
Good, however no free wifi in a 5 star hotel in disappointing
Warren E. Business travelers United Kingdom, March 30, 2013
Quick

Bed, view, bed
3.3
Ok. I was disappointed I couldn't pay in cash. They never even gave me that opportunity.
Yasuteru K. Business travelers Japan, March 28, 2013
5 star hotel with 5 star restaurants

restaurants in this hotel are all top class in Tokyo, esp Sushi Kyubei is one of the best sushi experience and the garden of this hotel is a truely japanese
9.7
don't forget to try out all the great restaurants in Hotel new Otani, Kyubei is known as the top sushi place in japan. it's worth trying
Clive B. Business travelers United Kingdom, March 28, 2013
Excellent quality of service

Centrally located, great amenities in the hotel, and excellent service
7.3
Cheng M. Couples Taiwan, March 27, 2013
Oversized old fashion hotel with great food.

Beautiful garden , great restaurant , english .
6
Out of date,too big n too busy,extra for swimming?

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Customer Reviews - Hotel New Otani Tokyo, Tokyo

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