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Hotel New Otani Tokyo

4-1 Kioicho, Chiyoda-ku, Akasaka / Roppongi, Tokyo, Japan 102-8578 (Show on map)

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Area: Akasaka / Roppongi Number of Rooms: 1479
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
669 reviews

Value for Money
7.8
Location
8.5
Staff Performance
8.4
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.6
Food/Dining
7.6
All reviews (669)
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Marjorie A. Families with young children Philippines, August 24, 2014
Close to Tokyo Metro with Beautiful Garden

Location, Big Rooms and Garden
8.7
Check in was easy and efficient. Location of Hotel very close to Tokyo Metro Station. There is direct hotel limousine bus from Narita and Haneda Airport and lots of local restaurants nearby along Akasaka Mitsuke area. Ninja Restaurant is just right across the street just below Akasaka Excel Hotel Tokyu. Room was big and clean and has needed amenities. The hotel has a beautiful Japanese garden with Koi Ponds and waterfalls. There are also shops within the Hotel. Internet was very reliable.
Chon W. Business travelers Singapore, July 5, 2014
Comfortable hotel for business travelers

Quiet and peaceful surroundings with good dining options and train stations nearby. A word of caution, do take note of airport limo bus hours to/from airport.
7.7
Ser P. Families with older children Taiwan, June 17, 2014
5star hotel? extra cost $50 for using swim pool.

beautiful garden, close to metro, silent
6.7
- hotel shows swimmming pool available, but cost extra $50.00 per day per person. - wrong direction on our last transporation to wrong terminal.
Jenny C. Business travelers Hong Kong, June 13, 2014
bad transportation between Haneda and hotel
4
its so difficult to find a limousine bus between Haneda and the hotel ,even the train needs two transit and the station is not close,its around 20mins walking distance. As a well known and big hotel,its so weird they dont offer the limousine car service between hotel and airport,they just suggest me to take the taxi.......finally i hv to take the bus to shibuya then spend 30usd extra to take the taxi to the hotel. Even the hotel is at the city,but definitely not a convenient point.Also the hotel looks so old and the breakfast choices are so limited, the most important thing is,the staff's communication is not good enough and never provide the best answer for the transporting direction.I'm sure many better choices in tokyo with a much better and more convenient location. I definitely not recommend this hotel to any friends
Maryanne G. Business travelers Singapore, May 17, 2014
Huge hotel in central Tokyo

Beautiful Gardens, Good Internet, Easy access to trains
7
The hotel had a beautiful garden, and stay was pleasant. Was given access to a free cocktail evening on the day of the check-in which was a nice touch. Hotel looks rather old though and can be seen in the corridor carpets in the common area. For those who are travelling in / out via Haneda airport, there isn't much limousine bus connections to the Hotel, so you may want to check on ease of connections, especially if you have a lot of luggage.
Maria S. Families with older children Philippines, May 3, 2014
Most but not all your staff were courteous.

Accesible to the Catholic church. Bus service to the airport. Love the scent of your shampoo, conditioner & soap.
6.3
I'd say okay but not the best. I was not comfortable with your comforter. It slides in between the sheets.
Johan N. Business travelers United States of America, April 26, 2014
a reasonable hotel in an expensive city

this hotel is attached to a number of shops on the ground floor and was very convenient for occasions of urgency. I was able to find a good pair of shoes just when my shoes broke.
7.3
Andrew C. Groups Singapore, April 25, 2014
5 star quality at good prices

5 star room, central location, large number of quality restaurants in the hotel
9.7
Kathryn D. Families with older children Australia, April 21, 2014
Stunning gardens and exceptional staff

The helpfulness of the staff, access to trains and beautiful gardens
8.7
The Hotel New Otani was a few minutes walk from the train station which is important in Tokyo. The gardens at the hotel are just amazing, its hard to believe you are actually in a big city when you walk around the garden. We had adjoining rooms as we have 2 teenagers and that was perfect. The staff could not be more friendly or helpful. The beds weren't that comfortable but after walking for hours every day, we slept fine. The restaurants in the hotel are expensive, but there are plenty to choose from close by. We had a wonderful 7 days at this superb hotel.
Michael M. Families with older children United States of America, April 19, 2014
Very pleasant, for a triple room it was spacious a

location, elegant, comfortable
8.7
Very good value, enjoyed staying well ran facility

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Customer Reviews - Hotel New Otani Tokyo, Tokyo

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