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Hotel New Tohoku

3-14-2 Higashi-Ueno, Taito-ku, Ueno, Tokyo, Japan 110-0015 (Show on map)

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Hotel Area: Ueno Number of Rooms: 30

Recent customer reviews

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7.6

based on
285 reviews

Value for Money
7.9
Location
8.4
Staff Performance
7.5
Hotel Condition/Cleanliness
7.4
Room Comfort/Standard
7.9
Food/Dining
6.2
All reviews (285)
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William B. Solo travelers Australia, April 10, 2014
Very nice place to stay and the staff are helpful

service, location and price
8
No problems out of anything with this hotel.
Angela G. Couples Singapore, April 5, 2014
Good location, affordable, good room size

Good location, affordable, good room size
8
Really enjoyed the location. About 10 minute walk from Ueno station. So that made it near the Ueno park area. Also close by train to areas like Asakusa and Akihabara. Place look slightly old, and toilet was small, but the room size was pretty good considering this is Tokyo. Staff were friendly and spoke English. Fuss free check in and out. Only thing was there was no lift, and we were on the third floor, so we had to carry the luggage up - though have to add that the staff did offer to help us with this :) There was also WIFI connection here, and some eateries and lawsons just around the corner.
Cindy T. Couples Australia, March 24, 2014
poor staffing

location
4.3
Staff have no hospitality background and unable to get help from the staff. Door hinge easily to come off and staff expect the customer can fix it himself. Good location but difficult to find.
Chatchawan J. Couples Thailand, March 15, 2014
old and small hotel

close to subway
4.7
The hotel is very old and smell bad, not window ot window facing the wall of next building. The only good thng about it is that staff is nice and can speak English well.
Nicole S. Couples Australia, February 12, 2014
More than expected for an affordable price!

Very friendly staff, good price, easy to get to Narita Skyline
9
Although a little hard to find, the room was bigger than we expected and on the ground floor which was convenient as we were traveling with 100kg between us. The staff were more than helpful with directions and advice and we found that the location was great. Easy to get to the Narita Skyline, as well as shops and the Ueno Zoo. We stayed for 2 nights and will be going back there whenever we need to layover in Tokyo.
Thin O. Families with older children Singapore, February 3, 2014
Wrong choice

proximity to railway stations.
2.7
Unpleasant. Small old dinghy hotel with no lifts and narrow steep staircases. Hot water has rusty color. No restaurant food available. Musty smell inside the tiny reception area. This is more of a backpacker's hotel, certainly not recommended for elderly and families.
Chin T. Solo travelers Singapore, December 29, 2013
Comfortable and attentive staff

Location, friendly staff, and price
7.7
The hotel is located near the Ueno train station and nested within a built up area along a small road. Locating it for the first time might be challenging but it is a convenient location once you find it. I stayed in the single room with an ensuite bathroom. The room is alright but the toilet is quite small and might be difficult to manoeuvre around when showering. All in all although the hotel is quite old but is clean, convenient and the staffs are helpful and friendly.
Yiwei F. Couples Singapore, December 26, 2013
still okay

near to JR ueno station and metro station. quiet hotel. friendly staff
7.7
this hotel has no staircase. we were allocated to the 2nd floor and were lucky that it was a male staff on duty that day who can help us with our luggage. there is a female staff who knows simple English.
Mohd R. Families with older children Malaysia, December 24, 2013
excellent trip and stays

Friendly English speaking staff, near to train stations, clean rooms
9.7
No problem at all. Easily access to all public transport especially Metro Line and most importantly, very friendly staff.
Nurul S. Couples Malaysia, November 18, 2013
Great location but tricky to find

Location, staff and free wifi
8.3
Great small room, but OK for Tokyo standard. The location is quite hard to find, but manageable if you found Lawson, and could read/speak Japanese to ask station staff.

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