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Excellent 8.8
Based on 1127 reviews

Recent customer comments

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based on 1127 reviews
  • Hotel Condition/Cleanliness 9.1
  • Facilities 8.6
  • Location 9.3
  • Room Comfort/Standard 9.0
  • Service 9.1
  • Value for Money 8.4
  • Food/Dining 7.6

Hong Kong
June 27, 2016
Good location and clean room
5-7 mins walk from JR station/Bus terminal to hotel, hotel is clean, spacious and tidy. Will stay again if come back.

June 27, 2016
Great location, breakfast and helpful staffs
1. Location very close to JR Hakata station and subway station, underground walkway will let you get to the station without getting wet in rainy days. 2. The staffs are fluent in English and very helpful to correct my booking mistake. 3. Great variety of choices for breakfast.

Helen C.
Hong Kong
June 24, 2016
Excellent hotel with excellent service!
Location is good that is near the station and easy to access. Room is clean with all daily stuff. Hotel prepared a baby bed for my 8 months old daughter. The staff are nice and helpful!

Charlotte C.
June 22, 2016
Excellent hotel
Very clean! Housekeeping staff were very efficient and friendly.

June 20, 2016
We cannot use any facilities. Fitness, sauna, swimming pool are need extra charged.

Man M.
Hong Kong
June 18, 2016
Average very good

katharine S.
June 18, 2016
Great hotel- beware of facilities at extra charge
It was deeply disappointing that having paid a small fortune for me stay I still had to pay usage fees for the pool. Fitness centre usage also charged extra!

Kaye M.
June 17, 2016
Nice hotel but not welcoming
We picked the Hotel Nikko to have a bit of luxury for our last night in Japan after a 3 week trip. Location is just excellent. The lobby is a bit empty and cold, but the room was lovely and nicely finished. I do not understand why the bed was a double and not a queen, but couldn't be bothered to ask for a change. Breakfast was wonderful and perfect for our last meal in Japan. However, when we checked in at 1:10 pm (It was hot, we had been traveling and wanted to change so we could enjoy the city and get to a baseball game we had booked to attend) we were told that check in was not permitted until 2;00 pm. That is just ridiculous - it is a massive hotel - there had to be a room available. The front desk clerk was not the least bit helpful and that was that. So we had to rearrange our plans, go out in the wrong clothes for the weather and come back later. No other hotel in Japan ever did that to us. Then when we finally checked in, I asked how the breakfast worked and was told "you don't get breakfast". Luckily I had printed my reservation confirmation and actually read it, so knew that we breakfast was included. The desk clerk conceded on that point. The front desk clerk is basically the only person in the whole hotel you speak to... It would have been nice to have felt more welcome.

Chan L.
Hong Kong
June 17, 2016
Relax and Comfortable
Near JR train station

Chun W.
Hong Kong
June 12, 2016
The lobby is big
but the gym need to pay and not really very close to station around 5 mins