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Hotel Nikko San Francisco

222 Mason Street, San Francisco Downtown, San Francisco (CA), United States 94102 (Show on map)

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Area: San Francisco Downtown Number of Rooms: 532

Recent customer reviews

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Fantastic

8.2

based on
236 reviews

Value for Money
7.4
Location
9.2
Staff Performance
8.4
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.3
Food/Dining
7.1
All reviews (236)
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Haojie W. Business travelers Malaysia, May 4, 2015
unfortunate experience with staff

location, comfortable
5.7
Poor maintained room (clogged bathroom) with non neglected request for servicing and the rubbish in the rooms were not cleared for 3 days.
Haojie W. Business travelers Malaysia, May 2, 2015
comfortable hotel, great location but poor staff p

location, comfy & good sized rooms
6
One day One, the stay was bad. My shower area was clogged and they neglected my request to fix it on day 1. On day 2, I complained for the 3rd time. Finally it got fixed. Air conditioning is on auto mode (or maybe they need to fix it too), turns herself on and off as she please. The room temperature was different for the night, affecting my quality of sleep. From the bell boy, reception, house maids and etc. I must be the unlucky one to have met those whom are reluctant to offer prompt service and such. It is in a good location and comfortable. However the staff in general fails, I will never stay here again.
Henry S. Families with young children Indonesia, December 28, 2014
City centre

Location,Price
8.7
Good Location..just a few step to union Square
Jennifer L. Solo travelers China, December 28, 2014
Incredible great hotel

absolutely great location ;the food service is so great;the price that I paid include delicious daily breakfast buffet
10
amazing place
Jae Y. Families with young children New Zealand, December 26, 2014
.

Location, Good size and layout room, friendly staff
9.3
Nitz S. Couples Indonesia, December 25, 2014
Great stay at Nikko SF

Location, location, location.
9.3
Great stay, no problem, and good service. Location is perfect.
Mohammad A. Families with young children United States of America, December 24, 2014
Good stay

Location location location
7
Good stay
Lonnie O. Couples United States of America, December 13, 2014
Nice hotel

Comfort, clean and quite
8.7
The stay was nice. I was a little put back that the city view room was on the 6th floor overseeing a rooftop. And the first thing after welcome was would you like to upgrade. But overall a nice hotel.
Lily Y. Solo travelers United States of America, December 7, 2014
Feel so at home here

Housekeeping organized my jewelry! Staff was very nice but not overbearing. Bed so comfortable.
9
Felt like a second home. Stayed for four nights. Very convenient location to get coffee (Starbucks in lobby), restaurants for quick bite, Walgreens around the corner. BART three blocks away.
Ananda S. Couples Indonesia, November 28, 2014
great hotel

food, food and location
7.7
for someone who wants to holiday and explore SF, nikko is a great hotel. location is strategic. although the food in the hotel is great, there are also many great places to eat around the hotel

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