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Hotel Nikko Shanghai

No. 488 West Yan'an Road, JingAn - SHA Exhibition Center, Shanghai, China 200050 (Show on map)

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Area: JingAn - SHA Exhibition Center Number of Rooms: 382
Free Wi-Fi

Recent customer reviews

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Fantastic

8.2

based on
630 reviews

Value for Money
8.1
Location
7.8
Staff Performance
8.7
Hotel Condition/Cleanliness
9.0
Room Comfort/Standard
8.3
Food/Dining
7.5
All reviews (630)
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Chadaporn C. Business travelers Thailand, February 28, 2014
Center, Clean and Easy to access

Center, Clean and Easy to access
8
Shaul B. Business travelers Israel, February 28, 2014
very good hotel

room internt staff
7.7
very good stay nice hotel wite nice room and good bed and pilow..very recomend if price is ok..
Boon C. Business travelers Malaysia, February 26, 2014
nice bed

nice bed, cozy room, high floor
7
the room is superb. it might be the best bed so far I've ever slept. the front desk aren't attentive and there is so many people jump queue while check in. the front desk person saw me was on the queue but he just act like nothing and proceed with check in for the jump queue person.
Zoe Y. Business travelers China, February 15, 2014
location

new, comfort, location
8
Kek W. Business travelers Singapore, February 13, 2014
Overall the stay is satisfying and pleasing

1. Location, 2. Service, 3. Room quality
9
Overall the stay is satisfying and pleasing. The hotel is centrally located and close to the business district
Charles L. Couples Singapore, February 6, 2014
For a 5 star hotel, the service was only 3 star

Comfortable room, Quiet surrounding and good cleaning staff
6
In general, it was a pleasant stay. The only unhappiness was check in day when they gave us a room with bad air conditioning and no internet connection. The biggest disappointment was the attitude of the front desk manager when we asked for some extension power plugs. It was compensated with the kind assistance of another manager, for getting the plugs we required despite the Chinese New Year holiday season.
Atsuko S. Families with young children Japan, January 31, 2014
Room Like A Sauna

It would be hard to pick 3 best things about our stay at the Nikko. However the gym and spa area is good. Also the food at Japanese restaurant Benkay is of pretty good quality.
5
Our stay was terrible. This was due to having no comfort in the room which was at 30 degrees celsius. The lowest temperature was 28.5C which is plainly too hot and very uncomfortable for 2 adults and an 8 month old baby. The AC maintenance guy came to the room and said we cant do anything as that is the winter setting of the system which is unacceptable. We were told to open the window which was 30cm off the ground. On the 19th floor with a baby crawling that is not what you want to hear. Our stay was to get away from the pollution and New Years Eve fireworks with our daughter. To be told by 3 different members of staff that we MUST open the window was very upsetting and showed a worrying disregard for the health and safety of guests. That day was labelled as having hazardous air quality. 10 years living in Shanghai and will certainly not recommend this hotel to any business contacts.
Stanley C. Business travelers Singapore, January 25, 2014
Comfortable and pleasant

Large clean bed, spacious rooms and good housekeeping
9.3
The hotel was pleasantly well managed and had spacious rooms with a large clean bed and nice views of the city. The housekeeping was excellent and check in was fast. However, the breakfast selection was rather small for a hotel this size. Overall a good business hotel and centrally located.
Judy C. Solo travelers Hong Kong, December 22, 2013
dirty carpet and couch in the room

nice gym
5
dirty carpet and couch in the room. blowdryer not hot. robes are old. no teaspoons for coffee/tea in room. no hotel manual about facility opening/closing hours, need to check on TV.
Jenny L. Solo travelers Singapore, December 9, 2013
All Good but lack of WiFi in the room

location, bathroom facilities, cleanliness
7.3
Very clean room, comfy bed, Ordered room service (soup noodles) and was shocked to find disposable chopsticks with the delivery.

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Customer Reviews - Hotel Nikko Shanghai, Shanghai

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