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Recent customer comments

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based on 731 reviews
  • Hotel Condition/Cleanliness 8.9
  • Facilities 7.6
  • Location 7.8
  • Room Comfort/Standard 8.3
  • Service 8.5
  • Value for Money 8.0
  • Food/Dining 7.5

Come-Sham N.
January 28, 2014
Grand hotel with large rooms
Large rooms, Modern and clean
Convenient location for travelling to Xujiahui. Good business hotel.

Judy C.
Hong Kong
December 30, 2013
dirty carpet and couch in the room
nice gym
dirty carpet and couch in the room. blowdryer not hot. robes are old. no teaspoons for coffee/tea in room. no hotel manual about facility opening/closing hours, need to check on TV.

Prost Y.
United States
December 08, 2013
okay stay for an overnigth trip
not really...
Very inconvenience when it comes to dinning outside the hotel, the location sucks big time!!!

urs S.
November 29, 2013
Perfect hotel for business trip.
fast check-in/out, friendly staff, clean, modern, large room
Perfect, thank you. I appreciate the modern design of the rooms, their comprehensive equipment and generally the spacious bathroom, entree and room with enough space to use the desk comfortably with a laptop computer.

Shelley C.
Hong Kong
November 27, 2013
Comfortable & good location
Location, service of staff and comfortable bed
It was the first to Shanghai and found this hotel rather nice and with a reasonable price. The staff are friendly and attentive. It was a happy experience to stay at this hotel. The location is good to me and it is very likely that I will come back to this hotel in future Shanghai trip.

Sayuri M.
November 26, 2013
good service
good location, service and wide room
good location with nice service. relaxing room was great.

November 17, 2013
Great 5 Star Hotel and centrally located
1. Location, 2 Amenities and 3. Food
Overall was superb. Good service quality and great restaurants. Highly recommended

urs S.
November 12, 2013
Very comfortable and modern hotel
Clean, modern, fast and friendly staff, large rooms with comprehensive equipment
Very pleasant, too short! Thank you. I will be back shortly and surely stay at our hotel.

simon T.
United States
November 11, 2013
large bathroom
clean, large bathroom, comfortable bed
everything i travel to shanghai, i always stay at nikko. it's almost like my second home in shanghai. love the staff, very friendly as always. good location with coffee shop and restaurant in walking distance. also there's a dvd shop, with the dvd player in the room, it's almost perfect for a relaxing night after the meetings.

simon T.
United States
November 11, 2013
good stay. would def go back again
clean, friendly staff, easily accessed
the stay was nice, was quick in and out, always love to stay there, very comfortable. little hard to catch a taxi sometime, had to wait out for longer than expected. but overall was good, will go stay there again when i am in shanghai