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Hotel Okura Macau

Avenida Marginal Flor de Lotus, Taipa / Cotai, Macau (Show on map)

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"Location, water facilities, Japanese brand hotel..."

  • Hiu, Hong Kong
  • August 9, 2015
  • Area: Taipa / Cotai
  • Rooms : 488
  • Free Wi-Fi

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Room Types
Max
Rates
Deluxe with one-way Ferry Tickets
Limited time upgrade! to Okura Deluxe
Deluxe Resort View
Deluxe
Complimentary upgrade
Deluxe with one-way Ferry Tickets
Deluxe
Okura Deluxe with Breakfast
Okura Deluxe
Deluxe Resort View.
Deluxe Connecting Room
Deluxe Connecting Room
Okura Family- 3rd Person Stay for Free
Okura Family - 3rd Person
Junior Suite
Junior Suite
Junior Suite..
Junior Suite Package

 

When would you like to stay at this hotel?

Resort PlansClick here to see full resort plans
Features of Hotel Okura Macau
Facilities

24-hour front desk

24-hour room service

airport transfer

ATM/cash machine on site

bar

business center

car hire

car park

casino

coffee shop

concierge

currency exchange

elevator

executive floor

express check-in/check-out

facilities for disabled guests

laundry service

luggage storage

meeting facilities

restaurant

room service

safety deposit boxes

salon

shops

shuttle service

smoking area

tours

Sports and Recreation

fitness center

garden

hot tub

indoor pool

massage

outdoor pool

pool (kids)

private beach

sauna

steamroom

  
Internet

free Wi-Fi in all rooms

Wi-Fi in public areas

 
Parking

car park

valet parking

 
Languages Spoken

Chinese (Cantonese)

Chinese (Mandarin)

English

Japanese

  

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Built in 2011, Hotel Okura Macau is a distinct addition to Macau and a smart choice for travelers. The city center is merely 1.0 km away and the airport can be reached within 10 minutes. A haven of rest and relaxation, the hotel will offer total renewal just steps away from the city's numerous attractions such as Casino Grand Waldo, Galaxy Macau Building, Galaxy Grand Resort Deck.

Hotel Okura Macau offers impeccable service and all the essential amenities to invigorate travelers. For the comfort and convenience of guests, the hotel offers free Wi-Fi in all rooms, casino, 24-hour front desk, 24-hour room service, facilities for disabled guests.

Guests can choose from 488 rooms, all of which exude an atmosphere of total peace and harmony. Throughout the day you can enjoy the relaxing atmosphere of the hot tub, private beach, fitness center, sauna, outdoor pool. Discover an engaging blend of professional service and a wide array of features at Hotel Okura Macau.
Built in 2011, Hotel Okura Macau is a distinct addition to Macau and a smart choice for travelers. T ... see more
Children and extra beds:
Infant 0-2 year(s)
Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-11 year(s)
Stay for free if using existing bedding.

Guests over 11 years old are considered as adults.

Extra beds are dependent on the room you choose, please check the individual room policy for more details.


When booking more than 5 rooms, different policies and additional supplements may apply.


Check-In From
03:00 PM

Check-Out Until
11:00 AM

Distance from City Center
1.0 km

Distance to Airport
5.0 km

Non-Smoking Rooms / Floors
Yes

Number of Bars
1

Number of Floors
25

Number of Restaurants
3

Number of Rooms
488

Parking Fee (per day)
240 HKD

Room Voltage
220

Time to Airport (Minutes)
10

Year Hotel Built
2011

Hotel Okura Macau Macau - Food, drink and entertainment 6/F All Day Dining Restaurant
Our All Day Dining restaurant is located on the 6th floor. Offering seafood specialties, our chef has created 6 signature mussel dishes specially for you. Chinese, Western and Japanese breakfast can also be enjoyed as well as weekly set lunches and international cuisines, it creates a dining experience like no other.
Hotel Okura Macau Macau - Food, drink and entertainment Yamazato Japanese Fine Dining
The Okura's signature restaurant - Japanese Fine Dining serves sushi, famous Kaiseki meals and the seasonal seafood. It signifies a blend of the gracious Japanese tradition and modernity. Located on the 28th floor of the hotel, the restaurant offers breathtaking view of Galaxy gardens and Macau.
Hotel Okura Macau Macau - Food, drink and entertainment Nagomi Lobby Lounge
Enjoy the best of Okuras legendary hospitality and share a Wagashi Macau High Tea set with friends and family for a unique experience that blends the cultural and the culinary in this delightful lounge in Macau.

Recent customer comments

Filter by Traveler Type

 

Fantastic

8.6

from 2154 reviews

Value for Money
8.0
Location
8.5
Staff Performance
8.9
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
8.9
Food/Dining
7.9
All reviews (2154)
Sort by:
Ho C. Families with older children Taiwan, August 16, 2015
Pay a little more for a better hotel

Convenient free shuttle bus
4
1. We arrived at 3:00 PM, but, We were not able to get our room until 4:XX PM. 2. When we check in, we were told that our booking is from a Travel agent, it seems that we can check in for some lower cost rooms which especially for travel agent users only. 3. When we went to the swimming pool named "Grand Resort Deck", we were treated like a "thief" who was trying to go into the swimming pool without pay for it; even the 3rd day we stayed there, we still had to argue with the people who control the entrance of the Grand Resort Deck. 4.Since we had check in late and we had a evening flight; I called front desk and requested for a late check out or admission to go to swimming pool after check out, but, we were not allowed. I didn't argue with them, because we went there for vacation and not for upset. I am very regret to book Hotel Okura Macau. 5. This time, I told my wife to try Japanese style hotel, but, we were very disappointed and won't stay at Japanese hotel anymore. Also, I won't book my room from Travel agent anymore.
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Wai H. Families with young children Hong Kong, August 14, 2015
Washroom

Nil
6.3
General good But need to improve the air quality inside the toilet Very bad ventilation inside the toilet No control panel to adjust the ventilation inside the toilet
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Hiu C. Families with young children Hong Kong, August 9, 2015
A lot more to be improved

Location, water facilities, Japanese brand hotel
7.7
Staff are very nice but lack of problem solving experiences e.g. Room changing situation. Very robotic on customer services e.g. 1 room can bring max 2 adults & 2 children. We booked a room for 3 adults (paid one extra bed) and 1 two year-old child. The little child was not allowed to enter the outdoor pool because she was the extra person?!? Staff just answer without checking guest information. And blamed us we haven't told them we booked an extra bed. Language ability: staff from the photo kiosk of the pool almost not able to communicate internally with staff in the hotel when asking them to put the charges into my room bill. End up, I borrowed money from friends and paid by cash. Interesting staffing: very nice English spesking Japnese staff help checking in with us. But have to explain all details to few Chinese staffs which we can see they're not communicate efficiently. After all, we have to approach directly to the Chinese staff and speaks Cantoese to explain our requests. Almost all staff on the Okura Club involved a two rooms booking. Last thing is about the privacy of the guest room's bathroom. Though there is blind to close for the bathroom but both sliding doors of the bathroom are see-through style? It's very inconvenience when one of us taking shower and others can walk pass the corridor and access the closest? I wonder I'm the only guest complaining this? Or the general privacy standard has dropped to this level which I didn't aware? Other than the above, staff are in fact very nice but just without enough training or support. The hotel is a perfect place to spend a weekend holiday. Will definitely come back but looking forward to the improvement on next visit.
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So S. Families with young children Hong Kong, August 7, 2015
Comfortable and relaxing

Ourdoor swimming, room size, convenience
8.7
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Andrew E. Families with older children Indonesia, August 5, 2015
Amazing hotel experience, one of the best in Taipa

amazing room, wonderful swimming pool area, great location with lots of f&b choices and shuttle service
9.3
Amazing 10 out of 10 will stay here again. We took the free shuttle from Taipa ferry terminal. The staffs were very helpful from the beginning. The room was very clean, huge, spacious, and nicely designed. The kind of 5 stars hotel that lives up to its standards. The outdoor deck area is huge, make sure you try the lazy river pool area and wave pool, especially in the morning around 8 to 9am, so there isn't many people around. The only downside is probably because the hotel was really crowded with Chinese tourists when we stayed. So it's not really convenient especially in the pool, fitness area, and f&b area. But overall staying in okura has been an amazing experience.
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Siu H. Families with young children Hong Kong, August 4, 2015
service centre is not professional enough

Hotel Okura Macau, Macau, Macau
6.7
the internal communication is not enough. when we ask to provide baby amenities, one the staff provide wrong information and mislead us. also, when ask about room simple information, cant answer
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Mei M. Families with young children Malaysia, July 27, 2015
Ms

Room is comfortable
8.3
Long quene for waiting check in
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Tsz C. Families with older children Hong Kong, July 25, 2015
excellent stay

room, staff and location
8.7
Great
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Kan C. Families with young children Hong Kong, July 24, 2015
A lovely family hotel

Comfortable and spacious room with attractive hotel facilities
9
It’s must be a very popular hotel as we lined up for quite some time for check-in and our room was not available at the time of our arrival. However, we enjoyed our stay in Hotel Akura Macau especially our kids as they could use the Galaxy facilities including the wave swimming pool. The room was very spacious and cleans as well as the washroom. It was very comfortable room. A good choice of food was available within the hotel areas and hotel shuttle bus could bring you to many popular areas in Macau. In general, the hotel is very well managed hotel and it’s a nice hotel for family stay; we would like to stay in this hotel again in our future visit to Macau.
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Ralph S. Groups China, July 23, 2015
The overall service is good

The facility is new and rich. The service is good.
7.3
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Sale ends soon!

What's nearby? / Directions

What's nearby?
  • Nearby Destination
    • Taipa Village: 1.1 km (7 Minute drive)
    • Senado Square: 7 km (10 Minute drive)
    • Macau Giant Panda Pavilion: 2.3km (5 Minute drive)
    • Mandarin’s House: 7.9 km (11 Minute drive)

  • Recreation
    • Coloane Park: 4.5 km (9 Minute drive)
    • Hac Sa Beach : 7.2 km (9 Minute drive)
    • Macau Tower: 6.9 km (7 Minute drive)
    • Dom Pedro V Theatre: 8.2 km (8 Minute drive)
    • Macau Cultural Centre: 8.4 km (9 Minute drive)

  • Shopping
    • Galaxy Shopping Promenades: 0 km (part of hotel)
    • New Yaohan Shopping Mall: 7.5 km (10 Minute drive)
    • Shoppes Cotai Central: 1.8 km (10 minute walking distance)
    • The Grand Canal Shoppes at the Venetian: 1 km (10 minute walking distance)

  • Arts & Culture
    • Alto de Coloane Park & Statue of A-Ma Statue: 8.1 km (6 minute drive)
    • Guia Fortress: 9.2 km (18 Minute drive)
    • Ruins of St. Paul: 9.4 km (16 Minute drive)
    • A-MA Temple: 8.2 km (11 Minute drive)
    • Lou Kau Mansion: 9.1 km (20 Minute drive)
    • Na Tcha Temple: 8.8 km (20 Minute drive)
    • Mount Fortress: 5.7 km (16 Minute drive)
    • Casa Garden: 9.1 km (13 Minute drive)


Nearest major airport
  • • Macau International Airport: 3.5 km (5 minute by drive)
    • Hong Kong International Airport: 65km (take ferry approx. 1 hour)

Directions
By Sea: Turbo Jet and Cotai Water Jet High Speed Ferry provides a daily service from Hong Kong to Macao, serving routes of Hong Kong Macau Ferry Terminal (Sheung Wan, Shun Tak Centre and/or Tsim Sha Tsui Pier/ Hong Kong International Aiport), and Skypier (Hong Kong International Airport) to Macau Taipa Ferry Terminal.
Complimentary Galaxy Express (Shuttle service) between Galaxy Macau™ and:
• Macau Maritime Ferry Terminal , 15 minutes ride
• Taipa Pak On Ferry Terminal, 10 minutes ride
• Macau International Airport, 10 minutes ride
• Border Gate, 20 minutes ride
• Lotus Border, 5 minutes ride

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Customers like this hotel for:
Area recommended for:
  • casinos
  • nightlife
  • shopping
Distance to airport:
  • Macau International Airport (3.9 Km)
Customer comments:
  • "Clean and tidy" , "Nice services" , "Shuttle service"
Top attractions in the area:
  • Casino Grand Waldo (0.1 Km / 2 min walk)
  • Museum of Taipa & Coloane History (0.5 Km / 6 min walk)
  • The Grand Canal Shoppes (0.7 Km / 9 min walk)
  • Macau Jockey Club (0.9 Km / 11 min walk)
Note: Distances are measured as a straight line, calculated from a starting point to a destination point.

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