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Hotel Okura Macau

Avenida Marginal Flor de Lotus, Taipa / Cotai, Macau (Show on map)

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Area: Taipa / Cotai Number of Rooms: 488
Free Wi-Fi

Recent customer reviews

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Fantastic

8.6

from 2045 reviews

Value for Money
8.0
Location
8.5
Staff Performance
8.9
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
8.9
Food/Dining
7.9
All reviews (2045)
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Leung Y. Families with young children Hong Kong, August 7, 2014
Well place

Good Cleaning, Comfortable, Beautiful
9
Comfortable Hotel
Ronny A. Families with older children Hong Kong, July 31, 2014
Good condition, staying in comfort

Good condition in living place, staying in with comfort, service with highly standard.
9
Anil M. Couples Singapore, July 29, 2014
Meet expectation! Could be better!

Location, close to the casino. Room was pretty unique japanese style.
8.7
overall ok. nothing much to complain about except it's time for the hotel to improve/replace their outdated room door cards. constantly fails and need to get a new one. probably best to just give people keys instead.
Wai H. Families with young children Hong Kong, July 25, 2014
Need child playground

Clean
7.3
Quite expensive room rental Need a big child playground with babysitter Need more food selection, very limit in food provided. And quite expensive Good in transportation networks to other places Not very clean inside the shuttle bus Not very clean in the swimming pool
Yat M. Families with young children Canada, July 25, 2014
One of the best hotels.

Location, Staff Performance and the pool
10
Very good experience, not much to complain.
Rabinder J. Families with young children United Kingdom, July 25, 2014
Great hotel ,

Rooms were really nice
9.7
Nice
Wai H. Families with young children Hong Kong, July 24, 2014
Good

Big room , clean
8
Very good But quite expensive
Tsz Y. Groups Hong Kong, July 24, 2014
Very good

Very nice staff
10
Tsui Y. Families with young children Sweden, July 24, 2014
The middle range one of the Galaxy Macau

The size of the hotel, the Interior of the room and overall design, being part of the Galaxy complex
8.3
Travelling with a special needs child is never an easy task for us, however with proper planning ahead and information provided to hotel usually help us half way through. Unfortunately we encountered a slight problem when checking in having asked for connected rooms as we needed 2 guestrooms and found out they don't have any available. After much back and forth, finally we're served by an assistant front office manager who upgraded us to a tier higher and gave us the connected rooms. But the entire check-in process took us about 30mins, and for a special needs child with autism it felt like a day! Our stay was overall satisfactory, we used the outdoor man made wave pool every day (that was our purpose to go )and ate our meals at the food court in the Galaxy complex. Overall happy with the interior and staff were polite. We definitely made the right choice choosing Okura as the Galaxy hotel was busy 24/7 and Banyan tree was over our budget. The Okura is small enough to be able to serve and perform well in their jobs.
Nezihe I. Couples Turkey, July 20, 2014
very good.

location, design, staff
8
good. having construction was a bit unfortunate. but overall good.

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Customer Reviews - Hotel Okura Macau, Macau

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