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2015
Excellent 8.6
Based on 2485 reviews

Recent customer comments

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Excellent



based on 2485 reviews
  • Hotel Condition/Cleanliness 9.2
  • Facilities 8.8
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 8.9
  • Value for Money 8.0
  • Food/Dining 7.9

PUI C. from Hong Kong
Couples
Stayed one night in May 2015
Very nice hotel, with good service!
Convenient, comfortable and clean!
Reviewed June 11, 2015

Juffy W. from Hong Kong
Couples
Stayed 2 nights in June 2015
good
good location,relax,nice staff
excellent!!!!
Reviewed June 10, 2015

Raweewan P. from Thailand
Groups
Stayed one night in June 2015
Enjoy​full
Location , values of money and good staff
We Feel Really comfortable nice and very clean room, very helpful staff
Reviewed June 08, 2015

Wenjie S. from Philippines
Families with young children
Stayed one night in May 2015
Great hotel, great facilities!
good facilities. we had so much fun in the resort deck. the room is big and nice.
we had a great time! we will surely come back.
Reviewed June 02, 2015

Yee C. from Hong Kong
Families with young children
Stayed 2 nights in May 2015
Up to standard
A bit disappointed when requesting for foam pillow and being told it's all gone and couldn't be reserved for the following night.
My daughter enjoyed a lot.
Reviewed June 02, 2015

Yee C. from Hong Kong
Families with young children
Stayed one night in May 2015
Good with young kid
Baby friendly hotel, even has steam-sterilizer to borrow apart from baby cot.
Great! Young-kid n baby friendly..
Reviewed June 02, 2015

Chun L. from United States
Couples
Stayed one night in May 2015
Overrated and not up to usual standard
Hotel Okura Macau
Reviewed June 01, 2015

Cheong H. from Malaysia
Couples
Stayed 2 nights in May 2015
The Service
Location,Cleanliness and Room Comfort
The stay at Okura is very Relaxing enviroment, i love to stay at Galaxy every years i visit Macau ( except 2014 i come wth few other fren n they recommend me to stay at Sheraton Macao Hotel, but yet i would tell them is Better to stay at Galaxy) but this yrs i think is only the 1st time i met the front line service name Samuel Alejandro,i ask n i feel like i'm talking to myself ZZZzz but anyway i think he the only one i met so bad service , the other all r so awsome,i will still Recommend this Hotel to my fren to stay here !!
Reviewed June 01, 2015

freda C. from Hong Kong
Solo travelers
Stayed one night in May 2015
room condition looks good.
huge swimming pool, spacious room & big toilet
good !!
Reviewed June 01, 2015

Heidi L. from Hong Kong
Couples
Stayed one night in March 2015
Underperform staff
Building is nice, clean, new.
There was strong cigarette smell in the early morning on non smoking floor. We called concierge for this issue to raise their concern, the staff arrived to check and refuse to admit there was cigarette smell.
Reviewed May 29, 2015