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Hotel Okura Macau

Avenida Marginal Flor de Lotus, Taipa / Cotai, Macau (Show on map)

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Area: Taipa / Cotai Number of Rooms: 488
Free Wi-Fi

Recent customer reviews

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Fantastic

8.6

based on
1836 reviews

Value for Money
8.0
Location
8.5
Staff Performance
9.0
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
8.9
Food/Dining
7.9
All reviews (1836)
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Cameron S. Solo travelers Australia, February 9, 2013
Great Hotel

Big rooms, Good service
10
Great hotel. Will definitely return. Great service, big rooms, good facilities, very good value for money. Free use of shuttle buses to ferry and downtown Macau. Good food court downstairs. Staff were very good. Can't rate it enough.
Hsuanyu L. Couples Taiwan, January 31, 2013
Comfortable Place With Elegant Atmosphere

Delicate Japanese style, nice room service, and comfortable bed & bathroom
9
I'm satisfied with the Okura's atmosphere. Different from most casino-oriented hotels (including the other hotels within Galaxy), it serves friendly service and high quality equipment for tourists who want a pure holiday.
Hotel Feature Tip: Galaxy has shuttle bus between Okura/Banyan Tree and Galaxy hotel, so if you don't want to across casino every time, just take it.
Ho M. Couples Hong Kong, January 30, 2013
overall fine but can't do late-check-out

big bathtub, electronic-curtain, prvide facial toner+cream+hair oil, good for female guest
7.3
Unlike other Macau hotels, can't do late check out (i.e. till 2/3pm). Went to 10+ Macau hotels before, 100% can do late check out on weekdays, but Okura can't. Staff at the reception front desk without full make-up / hair-tied up, bad for hotel hospitality image, not very nice / polite in terms of service too, not courteous at all - bad. Housekeeping + restaurant staff are super nice nevertheless. So trouble - need to immediately forward the email of Agoda hotel booking confirmation during check-in. Room relatively small but bath room very huge - good for couple moments. Good things: big bathtub, electronic-curtain, prvide facial toner+cream+hair oil, good for female guest.
Tang W. Couples Hong Kong, January 28, 2013
great location but small rooms.

good for shopping
8
would have harder bed for elders, room size small. remain bad smell(smoke???)
Clifford T. Families with young children Malaysia, January 28, 2013
Nice and friendly hotel

Hitech facilities and beautiful facade
9.7
The best hotel I ever stayed in Macau. Second time for this trip. Best interior and hitech facility , comfortable beds for family of four But a bit pricey !
Joy K. Families with young children Singapore, January 27, 2013
Great hotel, spacious with good facilities

Great facilities, not very crowded, good service, convenient
9
Hotel was very flexible about letting 3 adults stay in the room with existing bedding without extra charge (although they did charge the 3rd adult a reasonable fee to use the indoor pool and shower facilities). Check in and check out was very prompt. Room was clean and spacious, and the bathroom was huge (almost the size of the room!). Comfy Toto toilet was a plus. In terms of facilities, the grounds are kept immaculately clean and the gardens well groomed. The hotel was quiet and not overrun (unlike the Venetian) and so made for a very relaxing and pleasant stay. We enjoyed using the indoor pool at Okura, as well as the massage chair facilities. We also loved playing on the beach next to the Galaxy pool. It was too bad the wave pool was closed for renovations so we couldn't try that out. Everything was within easy reach, and the foodcourt at Galaxy hotel was affordable and had a great selection of all types of Asian fare from Taiwan, Vietnam, Korea, Singapore, India, Japan etc. We had a blast and will definitely return. This was the perfect weekend getaway location from Hong Kong.
Chun K. Solo travelers Hong Kong, January 26, 2013
Fair hotel, nothing spectacular

location
7.7
Went over to Macau to visit a few friends, booked Okura because its rate is more reasonable comparing with other hotels with similar class. Checking in was smooth, however, I asked for a non smoking room, only to find out the room was infused with the scent of heavy cigarette. So I asked for a new room, and the process was hassle free. The room and hotel decor is fair, nothing spectacular. Overall a fair hotel with fair price.
Arman M. Solo travelers Russia, January 25, 2013
very clean

nice people
10
the best hotel in macau. all is high quality. personal is very kindly. room is big and clean. next time will come again.
Busra B. Couples Indonesia, January 24, 2013
Great service

6 star service
9.3
Located 5 minutes from venetian. 6 star service, unfortunately the wave pool was closed during winter.
Andrew G. Solo travelers Philippines, January 20, 2013
good location near the airport

good location near the airport
10
good location and very near the airport, the ambience is nice, staffs are very accomodating, the service is very good, good food as well

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Customer Reviews - Hotel Okura Macau, Macau

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