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Hotel Okura Macau

Avenida Marginal Flor de Lotus, Taipa / Cotai, Macau (Show on map)

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Area: Taipa / Cotai Number of Rooms: 488
Free Wi-Fi

Recent customer reviews

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Fantastic

8.6

based on
1687 reviews

Value for Money
8.0
Location
8.5
Staff Performance
9.0
Hotel Condition/Cleanliness
9.2
Room Comfort/Standard
8.9
Food/Dining
7.9
All reviews (1687)
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Chan Y. Couples Australia, May 19, 2014
Listed as a 5 star hotel but feels more like a 4.

The hotel is located at a Casino that has shuttle bus that can take you all over Macau. It has the biggest swimming pool that is shared with 2 other hotels. The bathroom is nicely laid out.
7
My wife and I arrived very early to the hotel and the check-in staff advised there wasnt any king size bed available. I cant believe there isnt any king size bed available for such a big hotel. The staff told as we need to make prior arrangement for king size bed. I told them there wasnt a option to select the bed size in Agonda while make the reservation. I told them we never had to with any other hotels. They were trying to put the blame on us for not making prior arrangements. I was starting to get angry and about to make a complaint to someone then they finally gave us the king size bed. There are many hotels to choose from for the price I am paying. One of the worst 5 star hotel experience.
Hwa L. Couples Singapore, May 16, 2014
Comfortable and affordable.

Value worth, free wifi and easy access to casino.
10
Hwa L. Groups Singapore, May 16, 2014
Comfortable and affordable.

Value worth, free wifi easy access to casino.
7.7
Everything fine except no late check out given.
Suk P. Couples Hong Kong, May 15, 2014
Great holiday

Neat, cool design, nice facility, convenient location
10
Fantastic hotel with Japanese style I would recommend to all
Ka H. Couples Hong Kong, May 15, 2014
Very nice receptionist...

Resort... Receptionist...
8.3
Yan T. Couples Hong Kong, May 8, 2014
Excellent Service

Staff, amenities, gifts
9.3
I had an enjoyable stay in Hotel Okura Macau, they well prepared my birthday and also giving me a little gift when check in. Thank you so much!
Han Y. Groups Singapore, May 7, 2014
A wonderful hotel stay that is worth returning

Clean, Good Service, Up to the Mark of a 5 star hotel
9.7
Very comfortable, pleasant and enjoyable stay. Nice room and great service staffs; highly attentive and efficient. Environment liven up to the mark of a 5 star establishment. Great shuttle services to many places. High recommend.
Chan C. Couples Hong Kong, May 6, 2014
Great Design of rooms and nice View

Location, Service and Room
7.7
Is one of the best hotel that I stay in Macau, Service and room are all greats!
Leung W. Families with young children Hong Kong, April 28, 2014
family fun

family fun
8
good location, good service, nice swimming pool
Ming S. Solo travelers Hong Kong, April 17, 2014
Excellent Service & Atmosphere

Excellent Service & Atmosphere
10

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Customer Reviews - Hotel Okura Macau, Macau

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