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Hotel Okura Macau

Avenida Marginal Flor de Lotus, Taipa / Cotai, Macau (Show on map)

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Area: Taipa / Cotai Number of Rooms: 488
Free Wi-Fi

Recent customer reviews

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Fantastic

8.5

from 197 reviews

Value for Money
7.8
Location
8.5
Staff Performance
8.9
Hotel Condition/Cleanliness
9.1
Room Comfort/Standard
8.9
Food/Dining
7.6
Families with older children (197)
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Ho C. Families with older children Taiwan, August 16, 2015
Pay a little more for a better hotel

Convenient free shuttle bus
4
1. We arrived at 3:00 PM, but, We were not able to get our room until 4:XX PM. 2. When we check in, we were told that our booking is from a Travel agent, it seems that we can check in for some lower cost rooms which especially for travel agent users only. 3. When we went to the swimming pool named "Grand Resort Deck", we were treated like a "thief" who was trying to go into the swimming pool without pay for it; even the 3rd day we stayed there, we still had to argue with the people who control the entrance of the Grand Resort Deck. 4.Since we had check in late and we had a evening flight; I called front desk and requested for a late check out or admission to go to swimming pool after check out, but, we were not allowed. I didn't argue with them, because we went there for vacation and not for upset. I am very regret to book Hotel Okura Macau. 5. This time, I told my wife to try Japanese style hotel, but, we were very disappointed and won't stay at Japanese hotel anymore. Also, I won't book my room from Travel agent anymore.
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Andrew E. Families with older children Indonesia, August 5, 2015
Amazing hotel experience, one of the best in Taipa

amazing room, wonderful swimming pool area, great location with lots of f&b choices and shuttle service
9.3
Amazing 10 out of 10 will stay here again. We took the free shuttle from Taipa ferry terminal. The staffs were very helpful from the beginning. The room was very clean, huge, spacious, and nicely designed. The kind of 5 stars hotel that lives up to its standards. The outdoor deck area is huge, make sure you try the lazy river pool area and wave pool, especially in the morning around 8 to 9am, so there isn't many people around. The only downside is probably because the hotel was really crowded with Chinese tourists when we stayed. So it's not really convenient especially in the pool, fitness area, and f&b area. But overall staying in okura has been an amazing experience.
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Tsz C. Families with older children Hong Kong, July 25, 2015
excellent stay

room, staff and location
8.7
Great
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Elissa K. Families with older children Hong Kong, June 28, 2015
OKura Hotel stay

Location, clean, swimming facilities
7
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Wai S. Families with older children Hong Kong, June 28, 2015
The new swimming facility is great

swimming pool, room, mall & resturants
3.3
This is the second time I stayed there, excellent room condition with self sustainable facilities, you can stick around in the mall and swimming pool for a whole day without going out. The new connected swimming pool of JW Marriott is great, had great fun there.
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Ka W. Families with older children Hong Kong, June 22, 2015
Terrible Check-in

Clean room, Wave pool and Water Slide
6.3
I have visit Hotel Okura Macau several time. I have filled all the information and complete the registration on 10am on 6th Floor. Then, I finished my lunch and came back the hotel at 3pm (Official check in time), the Japanese women staff said that the room has not yet prepared for us and she promises her colleagues would inform us at once when the room is ready. We sat on sofa nearby the counter on 6th floor more than one hour. Finally, we approach counter again and the staff said our room is ready almost one hour previously. Really crazy, we waste one hour on 6th Floor. After we got the key card on 6th Floor, it is surprising that we have very clean room with ashtray, as we book the non-smoking room in here and also state on request fill. I ever seen the terrible staff performance in Okura hotel in Japan.
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Huang Y. Families with older children Hong Kong, April 10, 2015
It is very good to stay on this hotel.

very warm welcome, efficiency housekeeping service, very nice swimming pool.
6
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Shifan L. Families with older children China, February 27, 2015
Very comfortable stay

highly recommend
10
good services
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Kwok Y. Families with older children Hong Kong, January 25, 2015
Room clean and spacious.

Room clean and spacious.
9
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Sze T. Families with older children Hong Kong, December 22, 2014
Comfortable stay

Service, Cleanliness,
9.3
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Customer Reviews - Hotel Okura Macau, Macau

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