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Hotel Plaza San Francisco

Alameda 816, Santiago, Santiago, Chile 8330097 (Show on map)

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Area: Santiago Number of Rooms: 146

Recent customer reviews

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17 reviews

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Pei C. Solo travelers Malaysia, November 21, 2014

Prosenjit C. Business travelers Bangladesh, February 28, 2013
Perfect hotel for business traveller

Breakfast, access to public transport from the hotel, currency exchange
It was a wonderful stay in the hotel. Everything was fine except the hotel did not offer any complementary drinking water bottle in my 5 days stay. The housekeeping forgot to supply water bottles even after repeated reminders. Communication with hotel staff in English was extremely difficult.
Chen H. Business travelers China, February 25, 2013
i highly recommend this hotel

good location. attentive staff. safe
Jens H. Solo travelers United States of America, February 11, 2013
Everything done in slow motion and no insulation

The service is EXTREMELY slow with regards to the breakfast staff to reception. The main issue is that they are oblivious to the fact that you might have a flight to catch and do the check out procedure extremely slowly. This tardiness is extreme and have never see anything like it. It is as if they are doing it on purpose to annoy you but I dont believe the worst in people so I actually dont think that is the case but is sure feels like it . Breakfast and reception staff are big problem in this hotel. However, the rest of the staff are good and efficient and there is nothing wrong with the hotel itself except no insulation so if you are sensitive to noise you absolutely shoudnt stay here. You hear everything!
Maurice W. Business travelers Australia, October 28, 2012
Good sized rooms with a good location

View of the old San Francisco Church
this is a standard business hotel that works. rooms were a good size, clean and well maintained. the building was old but the rooms in good condition.
Carole W. Solo travelers Australia, October 20, 2012
Comfortable rooms but staff not very accommodating

I had informed the hotel that I was going to be an early arrival, and after flying all night arrived at 8am. I was informed that check in wasn't until 2pm, but there was a room ready if I wanted to pay for an extra night. I was then told that I could check in at 12. When I went back then, I was told that I couldn't check in until 2, and that there were no rooms available. When I told him of our previous conversation and that there had been a room available at 8am, a room was suddenly found. Once in the room it was spacious and comfortable, but for a hotel of this name it was dated. The shower could not remain a constant temperature. The hotel itself is in a good location, close to shops and the Plaza, but you could probably get just as good for a cheaper price.
Restaurant Tip: The restaurant next door to the hotel has good, reasonable priced Italian food.
Joseph R. Couples United States of America, April 7, 2012
Fine hotel, Conviently located

Outstanding service; clean facilities; outstanding breakfast
Arrived at hotel mid-morning after a long and tiring overseas flight. Staff went to extra effort to immediately accommodate my spouse and me. Room was clean and roomy. Hotel very conveniently located in town center, next to historic 16th century church. All in all, a very good experience.
Martin V. Couples Australia, March 31, 2012
quality finish and very professional staff

central location.
Advice about local restaurants NIL. Surcharge of 19% to pay your account in chilean pesos is absurd. We should have been advised to pay the account in US$ straightaway after check in.
Restaurant Tip: Blue Jar Restaurant, almirante l. gotuzzo 102, esquina moneda in santago/chile. tel.562 6961890 email: contacto@bluejar.cl - www.bluejar.cl English owner. Great meals.
Terrence L. Solo travelers Canada, February 24, 2012
Nice hotel, close to the old part of Santiago

Good Rooms, Good Restuarant, Close to sightseeing.
Was a good hotel, price was ok for what you received. Staff were great and spoke great english. The only con, as others have noted, is the crappy elevators, they are old and small and barely keep up to the demands of the hotel. I used the stairs most of the time.
Daniel M. Business travelers Philippines, November 16, 2011
Accessible downtown location with great rooms

Strategic location to explore the downtown area with lovely surrounding historic and monumental edifices
checking-in was very courteous from the very start since i came up in the morning from a morning flight arrival and have made use of the hour waiting, since the room is still being prepared, by letting me use the business center facility in the lobby for my internet needs and get use to the place and the surrounding communities. even booking or reservation for my arranged tours were gladly handled by the front desk staffs with full courtesy. the welcome services and the concierge are really great. even currency exchanges can be handled by the staffs. the hotel is located in the main avenue of downtown santiago where most of the tour agents congregate simply because of its very strategic location and very pleasant touristic monument beside it, the san francisco cathedral. the back alleys and streets are also nice for walking tours as they resemble the historical and cultural landscape of santiago. the hotel facilities with its gym facility, the sauna, and the indoor pool are really a plus for the hotel experience. the breakfast was awesome as they also maintain a good quality of food selection in the buffet service. the room was excellent and i am really delighted by the daily maintenance and housekeeping and the internet wifi inside the room. so far my experience was great in this hotel and would be delighted to stay once again and enjoy its awesome facilities and courteous staffs. maybe in the future the hotel administrator can schedule a make up or improvement of the elevators most especially the one on the eastern side since sometimes it is unreliable at some instance during my four-night stay and it is really difficult to wait for a long time most especially when you are hurrying for a business meeting. i would recommend others to try this hotel as it met my expectations.
Sightseeing/Attractions Tip: You can explore the streets and alleys at the back of the hotel as the historical and monumental buildings of old Santiago are also located in this area, especially the Londres area. Also, don't miss the fresh seafoods in the Mercado Central.

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Customer Reviews - Hotel Plaza San Francisco, Santiago