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Hotel Popelka

Na Popelce 215/12, Prague 05, Prague, Czech Republic 150 00 (Show on map)

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Hotel Popelka Prague - Guest Room Hotel Popelka Prague - Interior Hotel Popelka Prague - Reception Hotel Popelka Prague - Exterior
Area: Prague 05 Number of Rooms: 30
Free Wi-Fi

Recent customer reviews

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Very Good

8.0

based on
3 reviews

Value for Money
8.0
Location
7.3
Staff Performance
7.3
Hotel Condition/Cleanliness
10.0
Room Comfort/Standard
8.0
Food/Dining
7.3
Solo travelers (3)
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Jason C. Solo travelers United States of America, October 20, 2013
Less than comfortable or homely.

Hotel rooms were of decent size, very clean and good wireless connection.
6.7
This hotel could have easily scored a high score with me. The rooms were large, very clean and the internet connection was good. I would not recommend this hotel based on my experiences. Smoking is allowed on the first floor of the hotel, which made my stay very uncomfortable. The smoke diffuses through the ventilation shafts and the rooms were very smoky. Smoking was a problem not only at this hotel, to be fair, but there was hardly a place you could walk in Prague without being subjected to second hand smoke. I spent 8 nights at the hotel. After the second night I was told I had to move to another room because the manager needed my room to hold a conference. I was told that I was going to be partially refunded for my inconvenience. Well, I moved and they conveniently forgot and then denied making amends about the partial refund promised. By day 8, I just wanted to leave and didn't make it an issue. In addition, from the first day, I told them that the radiator in the room wasn't working and the mornings were therefore quite frigid. I reminded them (even after moving rooms) and the radiator didn't start working until my 5th day there. Horrible service for a hotel with such great potential. As for customer service, it was very lacking. The only helpful person was the young blonde who runs the night shift. She was very considerate and helpful and greets with a smile. The other greeted with a sour face and were downright annoyed when requesting basic services. But don't worry, the manager doesn’t respond either! In spite of the overall lack of professional customer service and dysfunctional services, I must give credit where it is deserved. The rooms were cleaned daily and the wifi service was very decent. The bed was comfortable and the shower flowing. All in all, I give the hotel a 2 star out of 4 but if the manager reads this I can assure that if the problems are fixed, the stay could be like home.
David M. Solo travelers United Kingdom, March 27, 2013
Peaceful stay yet very close to city centre

Quiet environment, friendly staff, very close to public transport
8.3
Marsha S. Solo travelers United States of America, July 5, 2012
Nice hotel and very helpful service

Friendly staff, breakfast included, nice room
9
Nice hotel, breakfast included, very friendly and helpful staff, will book taxis and tours for you, computer available in the lobby, separate smoking area, non-smoking room
 

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