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Jason C.
Solo travelers
United States of America,
October 20, 2013
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Less than comfortable or homely.
Hotel rooms were of decent size, very clean and good wireless connection.
6.7
This hotel could have easily scored a high score with me. The rooms were large, very clean and the internet connection was good. I would not recommend this hotel based on my experiences. Smoking is allowed on the first floor of the hotel, which made my stay very uncomfortable. The smoke diffuses through the ventilation shafts and the rooms were very smoky. Smoking was a problem not only at this hotel, to be fair, but there was hardly a place you could walk in Prague without being subjected to second hand smoke.
I spent 8 nights at the hotel. After the second night I was told I had to move to another room because the manager needed my room to hold a conference. I was told that I was going to be partially refunded for my inconvenience. Well, I moved and they conveniently forgot and then denied making amends about the partial refund promised. By day 8, I just wanted to leave and didn't make it an issue. In addition, from the first day, I told them that the radiator in the room wasn't working and the mornings were therefore quite frigid. I reminded them (even after moving rooms) and the radiator didn't start working until my 5th day there. Horrible service for a hotel with such great potential.
As for customer service, it was very lacking. The only helpful person was the young blonde who runs the night shift. She was very considerate and helpful and greets with a smile. The other greeted with a sour face and were downright annoyed when requesting basic services. But don't worry, the manager doesn’t respond either!
In spite of the overall lack of professional customer service and dysfunctional services, I must give credit where it is deserved. The rooms were cleaned daily and the wifi service was very decent. The bed was comfortable and the shower flowing. All in all, I give the hotel a 2 star out of 4 but if the manager reads this I can assure that if the problems are fixed, the stay could be like home.
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Eng H.
Couples
Australia,
August 11, 2013
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Value for money
Friendly staff, value for money , easy public transport
7.3
It was a pleasant hotel to be in. Room was ample in size and comfortable. A short walk to the tram stop provides transportation to the city for sightseeing.
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Lin Z.
Couples
China,
May 29, 2013
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nice hotel, tidy and quite
free parking, big room and quite
7.7
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David M.
Solo travelers
United Kingdom,
March 27, 2013
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Peaceful stay yet very close to city centre
Quiet environment, friendly staff, very close to public transport
8.3
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Shuzhi H.
Groups
China,
September 28, 2012
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location is bad but environment is good
good service and nice receptions
8.7
it was very difficult to find the hotel, especially when at night there is amost nobody else in the street which made me kind of afraid. but the hotel is very nice and the room is big. the receptionists are very kind. the breakfast is ok.
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Marsha S.
Solo travelers
United States of America,
July 5, 2012
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Nice hotel and very helpful service
Friendly staff, breakfast included, nice room
9
Nice hotel, breakfast included, very friendly and helpful staff, will book taxis and tours for you, computer available in the lobby, separate smoking area, non-smoking room
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Giuseppe S.
Couples
Italy,
October 4, 2013
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Unruhig, laut, arm ausgerichtet, mager, sauber
Sauberkeigt, konstenlose Parkplatz
3.3
Unsere Aufenthalt war im Hotel Popelka sehr unruhig. Das Zimmer entsprach kein vier Sterne Standard aber war sauber. Waende zwischen Zimmern und Flur und Tuere sind extrem duenn und man kann einfach nicht schlafen. Im ersten Nacht (von 2 bis 5 Uhr) heftig gestritten und auch Sachen gegen unsere Wand gestossen. Ich koennte leider das Reception nicht anrufen, weil die Paar durch die duenne Wand gehoert haette und meine Frau (2 Monaten schwanger) Angst hatte. An dem Tag danach ich habe darum gebeten, ein andere Zimmer zu bekommen. Antwort: nein, da die Paar weggeht. Aber unsere Problem war meistens eine (es gibt andere Zimmern im Hotel mit richtigem guten Tueren mit elektronischem Karte, unsere war mit billigem Schluessel) und am folgendem Nacht aber auch nicht geschlafen, weil meine Frau noch Angst hatte. Eine echte Albtraum.
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Roland M.
Couples
Germany,
September 15, 2013
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guter Service, Wohlfühlatmosphäre
gutes Preisleistungsverhältnis, freundliches Personal, Sauberkeit, Sprachkenntnisse des Personals
10
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Gerhard B.
Couples
Austria,
February 15, 2013
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Sehr zu empfehlen!
Preiswert, schönes Zimmer , ausreichendes Frühstück
10
Waren sehr zufrieden, Prager Altstadt gut zu erreichen (zu Fuß oder Öff. ) Parkplatz beim Hotel inclusive.
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Krunoslav D.
Couples
Austria,
January 1, 2013
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Optimaler Aufenthat für einen kurzen Urlaub
10
Gleich beim Ankommen in das Hotel, wurden wir sehr freundlich vom Personal empfangen. Informationen wurden schnell und kurz geliefert. Das Zimmer war sehr gepflegt, was eine der wichtigsten Eigenschaften eines Hotels sein kann. Das Verhältnis Preis Leistung war somit durch einen günstigen Preis für den Aufenthalt exzellent.
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