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Hotel Popelka

Na Popelce 215/12, Prague 05, Prague, Czech Republic 150 00 (Show on map)

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Hotel Popelka Prague - Guest Room Hotel Popelka Prague - Interior Hotel Popelka Prague - Reception Hotel Popelka Prague - Exterior
Area: Prague 05 Number of Rooms: 30
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
20 reviews

Value for Money
8.6
Location
7.7
Staff Performance
8.6
Hotel Condition/Cleanliness
9.4
Room Comfort/Standard
8.5
Food/Dining
7.6
All reviews (20)
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Jason C. Solo travelers United States of America, October 20, 2013
Less than comfortable or homely.

Hotel rooms were of decent size, very clean and good wireless connection.
6.7
This hotel could have easily scored a high score with me. The rooms were large, very clean and the internet connection was good. I would not recommend this hotel based on my experiences. Smoking is allowed on the first floor of the hotel, which made my stay very uncomfortable. The smoke diffuses through the ventilation shafts and the rooms were very smoky. Smoking was a problem not only at this hotel, to be fair, but there was hardly a place you could walk in Prague without being subjected to second hand smoke. I spent 8 nights at the hotel. After the second night I was told I had to move to another room because the manager needed my room to hold a conference. I was told that I was going to be partially refunded for my inconvenience. Well, I moved and they conveniently forgot and then denied making amends about the partial refund promised. By day 8, I just wanted to leave and didn't make it an issue. In addition, from the first day, I told them that the radiator in the room wasn't working and the mornings were therefore quite frigid. I reminded them (even after moving rooms) and the radiator didn't start working until my 5th day there. Horrible service for a hotel with such great potential. As for customer service, it was very lacking. The only helpful person was the young blonde who runs the night shift. She was very considerate and helpful and greets with a smile. The other greeted with a sour face and were downright annoyed when requesting basic services. But don't worry, the manager doesn’t respond either! In spite of the overall lack of professional customer service and dysfunctional services, I must give credit where it is deserved. The rooms were cleaned daily and the wifi service was very decent. The bed was comfortable and the shower flowing. All in all, I give the hotel a 2 star out of 4 but if the manager reads this I can assure that if the problems are fixed, the stay could be like home.
Eng H. Couples Australia, August 11, 2013
Value for money

Friendly staff, value for money , easy public transport
7.3
It was a pleasant hotel to be in. Room was ample in size and comfortable. A short walk to the tram stop provides transportation to the city for sightseeing.
Lin Z. Couples China, May 29, 2013
nice hotel, tidy and quite

free parking, big room and quite
7.7
David M. Solo travelers United Kingdom, March 27, 2013
Peaceful stay yet very close to city centre

Quiet environment, friendly staff, very close to public transport
8.3
Shuzhi H. Groups China, September 28, 2012
location is bad but environment is good

good service and nice receptions
8.7
it was very difficult to find the hotel, especially when at night there is amost nobody else in the street which made me kind of afraid. but the hotel is very nice and the room is big. the receptionists are very kind. the breakfast is ok.
Marsha S. Solo travelers United States of America, July 5, 2012
Nice hotel and very helpful service

Friendly staff, breakfast included, nice room
9
Nice hotel, breakfast included, very friendly and helpful staff, will book taxis and tours for you, computer available in the lobby, separate smoking area, non-smoking room
Manfred W. Couples Germany, May 19, 2014
Entspanntes Wochenende mit viel Kultur

Große Zimmer, Nettes Personal, Sauberkeit
9.3
Rundum gut. Auch bei kleinen Problemchen war das Personal freundlich und bemüht zu helfen. Dafür Danke
Giuseppe S. Couples Italy, October 4, 2013
Unruhig, laut, arm ausgerichtet, mager, sauber

Sauberkeigt, konstenlose Parkplatz
3.3
Unsere Aufenthalt war im Hotel Popelka sehr unruhig. Das Zimmer entsprach kein vier Sterne Standard aber war sauber. Waende zwischen Zimmern und Flur und Tuere sind extrem duenn und man kann einfach nicht schlafen. Im ersten Nacht (von 2 bis 5 Uhr) heftig gestritten und auch Sachen gegen unsere Wand gestossen. Ich koennte leider das Reception nicht anrufen, weil die Paar durch die duenne Wand gehoert haette und meine Frau (2 Monaten schwanger) Angst hatte. An dem Tag danach ich habe darum gebeten, ein andere Zimmer zu bekommen. Antwort: nein, da die Paar weggeht. Aber unsere Problem war meistens eine (es gibt andere Zimmern im Hotel mit richtigem guten Tueren mit elektronischem Karte, unsere war mit billigem Schluessel) und am folgendem Nacht aber auch nicht geschlafen, weil meine Frau noch Angst hatte. Eine echte Albtraum.
Roland M. Couples Germany, September 15, 2013
guter Service, Wohlfühlatmosphäre

gutes Preisleistungsverhältnis, freundliches Personal, Sauberkeit, Sprachkenntnisse des Personals
10
Gerhard B. Couples Austria, February 15, 2013
Sehr zu empfehlen!

Preiswert, schönes Zimmer , ausreichendes Frühstück
10
Waren sehr zufrieden, Prager Altstadt gut zu erreichen (zu Fuß oder Öff. ) Parkplatz beim Hotel inclusive.

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