Very good 8.0
Based on 225 reviews

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About Hotel Rafayel


This renowned 5-star luxury boasts cutting edge green technologies such as LED lighting, air conditioning, VDA efficiencies, and a rain water harvesting system. Hotel Rafayel will guarantee to service all houseguests with top-class attentiveness that they all deserve. The hotel offers elegant and comfy guestrooms along with a business center and fully equipped meeting rooms. For more leisurely comfort, there is a spa and gym well prepared for guests’ utilization. Be sure to visit the on-site diners to savor your taste buds in the on-site restaurants which serve some the most exquisite cuisines found within the area. Traveling to London is an enjoyable experience, but staying in Hotel Rafayel will surely make it an experience of a lifetime.
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  • free Wi-Fi in all rooms
  • Wi-Fi in public areas


  • valet parking
  • car park

Fitness & recreation

  • fitness center
  • sauna
  • spa
  • massage(s)
  • steamroom

Swimming & soaking

  • hot tub

Food & beverage

  • 24-hour room service
  • room service
  • restaurant(s)
  • bar


  • pets allowed

Cleaning services

  • laundry service

Guest services

  • luggage storage
  • concierge

On-site facilities

  • facilities for disabled guests
  • elevator
  • library
  • salon
  • smoking area

Health and security

  • 24-hour front desk
  • safety deposit boxes

Business & money services

  • meeting facilities
  • business center

Languages Spoken

  • English
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When booking for 3 or more rooms, different policies and additional supplements may apply.

All guestrooms at this property are non-smoking. Guests are responsible for all costs, damages, and liabilities caused by smoking.

The property provides shuttle service to nearby areas. Kindly contact the property for more details.

A credit/debit card security deposit of 50 GBP is required upon check-in for charges or damages during the stay and will be refunded upon departure.

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-13 year(s) Stay for free if using existing bedding.
  • Guests over 13 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 2:00PM
Check-Out Until: 11:00AM
Non-Smoking Rooms / Floors: Yes
Number of Rooms : 65
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Recent customer comments

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Very good

  • Hotel Condition/Cleanliness 9.0
  • Facilities 7.4
  • Location 6.8
  • Room Comfort/Standard 8.5
  • Service 8.5
  • Value for Money 8.0
  • Food/Dining 7.3

Marius A.
United Kingdom
July 12, 2016
Very disappointing!
Very disappointing!

Dominique F.
June 21, 2016
Will recommend if in area

Ida N.
United Kingdom
June 17, 2016
Sheets were dirty. Breakfast was horrible and expensive

Suzi T.
United Kingdom
May 10, 2016
Great stay
We had a wonderful stay with you on Saturday night and enjoyed using the spa the morning after We will be back Suzi

Jessica S.
United Kingdom
April 26, 2016
Over night stay
Pleasant stay in all though I would class this hotel as more of a 4 star than a 5 star, just lacked a few things like little toiletries in the bathroom, and bottles of water in the room. Also the curtain in the room was covering the mirror up which made it quite difficult for me to get ready.. it was a pleasant stay but just didn't have that '5 star' feel to it.

Kalith R.
United Kingdom
April 18, 2016
on the river
nothing to add

Kalith R.
United Kingdom
April 17, 2016
All good

Ashvin G.
United Kingdom
April 08, 2016
Really nice place
Nice people nice location

Timothy M.
United Kingdom
March 27, 2016
Not five star in my opinion.
Easy to find and spacious car park, Excellent shower and plentiful tea and coffee facilities.
I had one of the standard rooms for my single night stay which although adequate, next time (if there is a next time) I shall perhaps opt for something more substantial with an improved view. The room it's self was just ok, bed excellent and shower amazing, I love those powerful body jets together with the watering can type overhead fitting. Lighting in the bathroom (no window) was not suitable for shaving and tiled floor in the entrance area freezing cold, you'd think this type of establishment would have underfloor heating. The location of the hotel is a decent walk from anywhere and transport is essential however, the hotel does have a good sized underground car park at £15.00 per day. Nice cocktail bar with friendly staff. Be warned, check out is 11.00am and at 11.30 the girl on the front desk called to say I'd be charged extra if I was going to be much longer.......charming.

Helen F.
United Kingdom
February 16, 2016
Love this place
2nd time here and went back as it was such a good night the first time. The owner Iqbal Latif cannot do enough to help you enjoy your stay and the staff and service are very friendly and helpful. Has a great gym and jacuzzi and the bar and restaurant make for a fabulous night. We ll be back xx Helen f