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About Hotel Rafayel

Description

This renowned 5-star luxury boasts cutting edge green technologies such as LED lighting, air conditioning, VDA efficiencies, and a rain water harvesting system. Hotel Rafayel will guarantee to service all houseguests with top-class attentiveness that they all deserve. The hotel offers elegant and comfy guestrooms along with a business center and fully equipped meeting rooms. For more leisurely comfort, there is a spa and gym well prepared for guests’ utilization. Be sure to visit the on-site diners to savor your taste buds in the on-site restaurants which serve some the most exquisite cuisines found within the area. Traveling to London is an enjoyable experience, but staying in Hotel Rafayel will surely make it an experience of a lifetime.
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Features

Hotel Facilities

  • 24-hour front desk
  • 24-hour room service
  • bar
  • business center
  • concierge
  • elevator
  • facilities for disabled guests
  • laundry service
  • library
  • luggage storage
  • meeting facilities
  • pets allowed
  • restaurant
  • room service
  • safety deposit boxes
  • salon

Sports and Recreation

  • fitness center
  • hot tub
  • massage
  • sauna
  • spa
  • steamroom

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Parking

  • car park
  • valet parking

Languages Spoken

  • English
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Policies

When booking for 3 or more rooms, different policies and additional supplements may apply.

All guestrooms at this property are non-smoking. Guests are responsible for all costs, damages, and liabilities caused by smoking.

The property provides shuttle service to nearby areas. Kindly contact the property for more details.

A credit/debit card security deposit of 50 GBP is required upon check-in for charges or damages during the stay and will be refunded upon departure.

Children and extra beds
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-13 year(s) Stay for free if using existing bedding.
  • Guests over 13 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 2:00PM
Check-Out Until: 11:00AM
Non-Smoking Rooms / Floors: Yes
Number of Rooms : 65
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Recent customer comments

Filter by traveler type
All reviews (221)

Business travelers (36)

Couples (122)

Solo travelers (21)

Families with young children (12)

Families with older children (23)

Groups (7)

Very good
8.0
Hotel Condition/Cleanliness
9.1
Facilities
7.3
Location
6.7
Room Comfort/Standard
8.5
Staff Performance
8.5
Value for Money
8.1
Food/Dining
7.3

7.6 Jessica S.
United Kingdom
April 26, 2016
Over night stay
Pleasant stay in all though I would class this hotel as more of a 4 star than a 5 star, just lacked a few things like little toiletries in the bathroom, and bottles of water in the room. Also the curtain in the room was covering the mirror up which made it quite difficult for me to get ready.. it was a pleasant stay but just didn't have that '5 star' feel to it.

7.2 Kalith R.
United Kingdom
April 17, 2016
River
All good

7.2 Kalith R.
United Kingdom
April 18, 2016
on the river
nothing to add

10 Ashvin G.
United Kingdom
April 08, 2016
Really nice place
Nice people nice location

6.3 Timothy M.
United Kingdom
March 27, 2016
Not five star in my opinion.
Easy to find and spacious car park, Excellent shower and plentiful tea and coffee facilities.
I had one of the standard rooms for my single night stay which although adequate, next time (if there is a next time) I shall perhaps opt for something more substantial with an improved view. The room it's self was just ok, bed excellent and shower amazing, I love those powerful body jets together with the watering can type overhead fitting. Lighting in the bathroom (no window) was not suitable for shaving and tiled floor in the entrance area freezing cold, you'd think this type of establishment would have underfloor heating. The location of the hotel is a decent walk from anywhere and transport is essential however, the hotel does have a good sized underground car park at £15.00 per day. Nice cocktail bar with friendly staff. Be warned, check out is 11.00am and at 11.30 the girl on the front desk called to say I'd be charged extra if I was going to be much longer.......charming.

9.2 Helen F.
United Kingdom
February 16, 2016
Love this place
2nd time here and went back as it was such a good night the first time. The owner Iqbal Latif cannot do enough to help you enjoy your stay and the staff and service are very friendly and helpful. Has a great gym and jacuzzi and the bar and restaurant make for a fabulous night. We ll be back xx Helen f

9.3 KOK T.
Singapore
December 30, 2015
Superbly comfortable
Friendly and helpful staff, lovely view of the Thames from the restaurant, spacious and comfortable technology-smart room
Brilliant. We were very happy staying there. The staff were very friendly and good with children too. It is located away from the busy and crowded parts of London.

8.3 Robert G.
Switzerland
December 13, 2015
Review
Spacious room, shower, spa
Very comfortable stay. It was very refreshing to be at a unique hotel, rather than a hotel chain! It had lovely individual "touches".

4.3 Hugh A.
United Kingdom
December 10, 2015
Clearly not up to the usual 5* standard
The room was an okay size and there was a kettle in the room
My stay at the Rafayel was disappointing. I stay in hotels two or three times a week and this is not up to the usual standard of a four or five star hotel. It seems more like a hotel you'd find in Delhi or Bombay. The decor looks a bit tacky, the room wasn't amazingly clean, the layout of the room was a bit odd, the finishing of the decoration etc wasn't good - there were cracks around the skirting etc. The shower floor was really slippery and the hotel remedied this not by replacing the shower trays with more suitable models, but by placing colourful children's rubber shapes on the shower floor! This is not a hotel which would stand alongside any other five star hotels I've stayed at and very few four star hotels.

4.7 Noly L.
United Kingdom
December 04, 2015
not the best. Not 5star
Bathroom, view of river.
It was quiet which is good. However when I walked in construction was being done, room service cleaner take too long to finish & room is still dusty after they leave. Sheets had small stain in mattress. Def not 5 star

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