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Hotel Rafayel

34 Lombard Road, Wandsworth, London, United Kingdom SW11 3RF

Recent customer reviews

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Very good

8.0

based on
213 reviews

172 reviews in English

Value for Money
8.1
Location
6.7
Staff Performance
8.5
Hotel Condition/Cleanliness
9.1
Room Comfort/Standard
8.5
Food/Dining
7.3
All reviews (213)
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Kok S. Families with young children Singapore, December 19, 2015
Superbly comfortable

Friendly and helpful staff, lovely view of the Thames from the restaurant, spacious and comfortable technology-smart room
9.3
Brilliant. We were very happy staying there. The staff were very friendly and good with children too. It is located away from the busy and crowded parts of London.
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Robert G. Couples Switzerland, December 12, 2015
Review

Spacious room, shower, spa
8.3
Very comfortable stay. It was very refreshing to be at a unique hotel, rather than a hotel chain! It had lovely individual "touches".
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Hugh A. Business travelers United Kingdom, December 9, 2015
Clearly not up to the usual 5* standard

The room was an okay size and there was a kettle in the room
4.3
My stay at the Rafayel was disappointing. I stay in hotels two or three times a week and this is not up to the usual standard of a four or five star hotel. It seems more like a hotel you'd find in Delhi or Bombay. The decor looks a bit tacky, the room wasn't amazingly clean, the layout of the room was a bit odd, the finishing of the decoration etc wasn't good - there were cracks around the skirting etc. The shower floor was really slippery and the hotel remedied this not by replacing the shower trays with more suitable models, but by placing colourful children's rubber shapes on the shower floor! This is not a hotel which would stand alongside any other five star hotels I've stayed at and very few four star hotels.
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Noly L. Couples United Kingdom, December 3, 2015
not the best. Not 5star

Bathroom, view of river.
4.7
It was quiet which is good. However when I walked in construction was being done, room service cleaner take too long to finish & room is still dusty after they leave. Sheets had small stain in mattress. Def not 5 star
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Marilyn T. Couples United Kingdom, December 2, 2015
1 night stay next to the Thames.

The beautiful style, cleanliness, excellent customer service.
9.3
We were upgraded and were very happy. A pleasant surprise.
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Geraldine O. Couples United Kingdom, October 24, 2015
Hotel rafayel review

Location, room and quiteness
8.3
It was a great stay, super comfortable. Definetly will be coming back!
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Marian S. Families with older children Philippines, September 18, 2015
The sweetest deal- upgrade to a suite!

Very helpful staff; ultra clean; free shuttle to station
9.3
First trip to london and like my first love- rafayel is unforgettable
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Rahima B. Couples United Kingdom, September 13, 2015
The Best Birthday Surprise (Halal Food bonus)

Halal Food, Location and Attentive Staff
10
I booked Hotel Rafayel after reading some reviews, It is truly a 5* hotel. The location is prefect, the food was a major bonus as it is difficult to find hotel resturants which serve halal food. The staff were very attentive, I contacted them prior to arrival to inform its my husbands birthday and they made it so special for us. Complimentary mocktails, birthday dinning and the even a special birthday cake. You guys were amazing and keep it up.
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Dolores S. Couples Philippines, August 2, 2015
Rafayel a Hotel

Very freindly, helpful and accommodating staff and drivers. They are polite too.
6.7
No café in the hotel to buy bread cookies No store in the hotel No convenience store or a small grocery near the area However, my rate is GOOD.
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Karen T. Families with older children United Kingdom, July 28, 2015
Almost there

Reception staff helpful. Free shuttle service to tube station. The amazing views from the room.
7.3
Very good
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