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Hotel Royal Penang

3 Jalan Larut, Georgetown, Penang, Malaysia (Show on map)

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Area: Georgetown Number of Rooms: 276
Free Wi-Fi

Recent customer reviews

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Good

7.0

based on
4016 reviews

Value for Money
7.2
Location
7.5
Staff Performance
6.9
Hotel Condition/Cleanliness
6.9
Room Comfort/Standard
7.1
Food/Dining
6.5
All reviews (4016)
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Adrian O. Business travelers Malaysia, December 15, 2014
business

comfortable
7.7
Leong H. Families with older children Singapore, December 15, 2014
Hotel Royal Penang

Rooms were reasonably appointed. Location is satisfactory. Extra bed was provided according to booking
7
No porters upon arrival at lobby. Check-in staff were indifferent, lacking a welcoming smile. The floor was a non-smoking floor. A strong cigarette smell was evident at the common lift landing and corridors. Ash tray was in a non-smoking room. Towels had rust stains! Pillow case had ink stains! Although the hotel was generally satisfactory, it grossly lacks attention to detail that would warrant a 4 star rating! The staff need to be better trained for better customer service!
Eng K. Business travelers Singapore, December 14, 2014
ok 4 star

location ........staff ok........cleaniness
7.7
Afilia M. Families with young children Malaysia, December 14, 2014
Our second time stay at this hotel...so worth it!

Big room, nice staff & location
8
It was a pleasant holiday as when we checked in, our superior room still not ready. Then they upgraded our room to apartment suite! We are so surprised & thankful as the holiday was for my daughter's 4th birthday. The con was the aircond was not cold, then they provided portable aircond after I called the maintenance people.
Tay S. Families with young children Malaysia, December 13, 2014
very poor hotel
2
Nothing to say, very disappoint with this hotel.
Chui M. Families with young children Malaysia, December 13, 2014
Bad experience during check in

good view
5
Bad experienced during check in
Chewchinsen C. Families with young children Malaysia, December 12, 2014
Air conditioner not cold,bad attitude
3
This customer has only rated this hotel and has not submitted any comments.
Hoo L. Business travelers Malaysia, December 10, 2014
Good hotel for business traveller

Good location, comfortable bed and easy access.
6.3
The stay had been good with clean bed and comfortable bed to god back after a hard day
Yong H. Couples Singapore, December 9, 2014
Average

simple stay, good for budget travller
6
The room a bit old with strong cigarette smell, very tiny tv.
Sin M. Families with young children Malaysia, December 9, 2014
Lousy receptionist and services

lifts are fast, very friendly room service staff.
4
Very rude and impolite services from receptionists at the front counter upon checked in on the first day - please review your staff performance especially and a lady staff at the hotel ground floor restaurant! She treated the guests with very rude tones when leading us to the breakfast table. No staff answer the phone call to Room service (Phone. no. 5)! call was answer only after 10 minutes! The services was very good last year when we stayed at the Hotel Royal Penang, however, the services provided his time was extremely disappointing and staffs were behaving very badly especially the front counter.

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Customer Reviews - Hotel Royal Penang, Penang

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