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Hotel Royal

36 Newton Road, Novena / Balestier, Singapore 307964 (Show on map)

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Hotel Area: Novena / Balestier Number of Rooms: 331

Recent customer reviews

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6.9

based on
1422 reviews

Value for Money
6.8
Location
7.6
Staff Performance
6.9
Hotel Condition/Cleanliness
6.9
Room Comfort/Standard
6.9
Food/Dining
6.4
All reviews (1422)
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Susana P. Business travelers Indonesia, April 10, 2014
Not really a good service hotel, veey old style

Location, near mrt
5
So so
Paula W. Families with young children United Kingdom, April 10, 2014
Very poor service

Location
4.3
I stayed at the hotel for 3 nights with my two children, ages 3 and 5. When I booked I was pleased to see the offer of an airport transfer which I selected. However, it did not turn up and we had to take a taxi. Check in was slow and there were always long queues for the desk. When we got to our room we found we had been given two single beds, and not the double plus single we had requested. We complained and had to move. There was construction work going on in the hotel and during the day the noise from drills etc was loud. On our second evening, my children were tired after a busy day, so we decided to eat at the hotel restaurant. However we were told it was not serving food at that time as the hotel had an event on. Wifi was not included in the room rate which is shocking these days, especially in a city as modern as Singapore. The rate for 1 hour online was about 8 Singapore dollars and having purchased several cards, the connection did not work. Staff refused to refund or replace my cards although they had not delivered any connectivity. On our last night we had a leak through the ceiling of our bathroom from the room above. Other than that the room was clean and comfortable. However our stay was overall very disappointing, and the service was of very poor quality.
Ngoc D. Families with young children Vietnam, April 6, 2014
It was good overall

Standard room, price value, easy to acess public transport
7
It was a great stay at Hotel Royal for budget families. The room is cổmtable and relatively large compared to its price and location
Pieter B. Business travelers Netherlands, April 3, 2014
Reasonable accommodation/room size

Nothing special
7
Good
Thilagavathy N. Solo travelers Malaysia, March 31, 2014
Simple and basic amenities. Had to pay for WiFi

Price. Close to Novena MRT. Rooms were of a fair size
5.7
The hotel is quite old though clean. Very basic. Front desk was thinly staffed and hotel staff try hard to avoid eye contact! Not helpful; but not rude. They just give the impression of not wanting to be there at all.....
Dani H. Business travelers Indonesia, March 29, 2014
Great offer

Royal resident great for family
8
Great... Expecially when they offering royal resident as alternative room
Aristides P. Solo travelers Philippines, March 29, 2014
Adequate facilities

Clean good size room courteous staff
7.3
The bathroom fixtures are rusted n old the bath tub leaks water and no free wifi
Alex C. Business travelers Malaysia, March 28, 2014
Good Stay

Clean and New Hotel,
9.3
It was lucky for me n my colleagues get a new building which we entitle to stay a new and clean hotel. If you can request for the new building then you will no regret staying..Internet need to paid 1hr $8
Jessica S. Business travelers Singapore, March 27, 2014
Good and value for money

Good and value for money
8.3
Good and value for money. We coming for business trip and enjoy the experience of staying at Hotel Royal.
Jessica S. Business travelers Singapore, March 26, 2014
well

good service
9
good service and friendly staff

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Customer Reviews - Hotel Royal, Singapore

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