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2015
Very good 7.8
Based on 468 reviews

Recent customer comments

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Very good



based on 468 reviews
  • Hotel Condition/Cleanliness 8.0
  • Facilities 7.0
  • Location 9.0
  • Room Comfort/Standard 7.5
  • Service 7.9
  • Value for Money 7.2
  • Food/Dining 7.0

Anne W.
Australia
May 19, 2016
Hidden Gem in London
From the minute I arrived a lovely warm welcome from the Doorman and the inimitable Bernard with help with suitcases and settling in. The décor is sensational and takes one back into a bygone era of Victorian elegance with its marble staircases and chandeliers all beautifully maintained. My room was lovely as I walked in a beautiful view over the Spring foliage of Russell Sqaure.

Joanne S.
Singapore
May 15, 2016
Convenient location.
Nice and elegant, room is big and comfortable, convenient and near to places of interest

Joanne S.
Singapore
May 15, 2016
Good location, comfortable stay
Staff and helpful and polite, very near to tube. Good location and convenient

Massimo N.
Italy
May 13, 2016
The only nice thing is the lobby...
Not really impressive in terms of everything except the sumptuous lobby...

SIN C.
Macau
April 20, 2016
Convenience location with supermarket n food store nearby
good equipped room but air con is unable to turn to cool winds in winter.. Too hot in the room

Robert P.
United Kingdom
March 09, 2016
It's so nice
We like to keep coming back because we leave so relaxed

stuart B.
United Kingdom
March 07, 2016
Weekend away
Location

Christine B.
United Kingdom
March 03, 2016
Will return
Breakfast particularly good.

Sarbjeet K.
Malaysia
February 25, 2016
General Review
Location,

Daniel B.
United Kingdom
February 15, 2016
Fantastic Location
Just seconds walk from the tube station of Russell Square. A great hotel, more then accomodating staff and a lovely atmosphere. The only disappointment is the picture of the junior suit online showed a bath. There was no bath at all. However everything else lives up to expectations and I would go back.