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Hotel Seeburg

Seeburgstrasse 59-61, Luzern Lakefront, Luzern, Switzerland 6006

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49 reviews

33 reviews in English

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Staff Performance
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All reviews (49)
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Sa J. Solo travelers South Korea, January 24, 2016
Clean hotel

Very kind, professional hotel employee, great view, clean and warm room
Great. But it's little bit far from the station.
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Lim S. Couples Malaysia, December 14, 2015
The Restaurant manager should be sack!

lake view.
I had stayed 7 hotels during 15 days trip, Hotel Seeburg is the worst. I had lunch in the hotel restaurant, I enter the restaurant, there are 4 waitress and manager but no one lead us to the table. Then the Swiss hotel manager sent the menu to us without any greet and we speak ENGLISH to him nicely. After we decide our food, my wife and me raise hand and call the manager for the food, this is just a small restaurant, we have called him 5 times and he just look at us without any acknowledgement, and I have to raise my voice at the 5th time, and finally he just sent a Chinese lady waitress that can't speak or listen well in English to us. Come on, I am Malaysian, I can speak very well in English, doesn't mean we are Asian so we are unable to speak English. Or because we are Asian so this Swiss Manager cannot serve us?! I am really mad but i still keep my voice low, and finally there is one Philippines come over to take our order. To me this Swiss Manager is completely race discrimination. Beside, I and my wife observe this stupid Manager, everytime he discuss something with the waitress, he must either hug the waist line, touch the hand, hold the back, etc. Hello... this is sexual harassment. In Malaysia, we can put legal sue to this manager! Besides, I have to leave one day earlier, so I inform the front desk lady that I leave early although I booked my room already. The first reply from the arrogant front desk lady is "We won't refund you"! Dear lady, I never ask for refund, I just inform you politely that I check out early. Hotel is a service industry, you have to accept that. I can understand those tourist may frustrated you but doesn't mean I should be treated the same. If your staffs do not know what is hotel service, please send them to Malaysia, let us teach you. Switzerland looks like not what they famous in Hotel Management and Hospitality. Sorry, I am truely disappointed with the arrogant service of your hotel.
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Rico O. Couples United States of America, December 6, 2015
Lucerne lakefront xmas hotel

Staff attention, helpful and friendliness. Wonderful lake view from room. Free parking & Decent priced Buffet breakfast
Enjoyed the stay and will return when visiting Lucerne
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Fazli H. Couples Malaysia, November 1, 2015
Great experience!

Great room, great location and great price!
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Yujie P. Groups China, October 31, 2015
Beautiful view of lake

The view is quite good and there is a direct bus from Luzern HB there,staff are very nice
The hotel is a bit far from city centre but just around the lake.The view is quite beautiful
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Sei S. Couples Malaysia, October 7, 2015

location,food,staff performance
overall is ok
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Shugang H. Couples Singapore, September 8, 2015
A good place to stay in Luzern

View, staff
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Sergio G. Business travelers Switzerland, July 22, 2015
bad food & accommodation

morning breakfast on the terrace, evening drink on the lake, easy parcking
overall good, except the very strong & bad smell in the room and the worst stake tartare ever....
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Lifang Y. Solo travelers China, April 19, 2014
very nice hotel

A very good hotel, with beautiful and clean room, the lake view is amazing, if I comeback to luzern will stay again this hotel
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Onwadee C. Couples Thailand, March 20, 2014
Beautiful Lake /Nice View

Nice Lake view /Romantic Place/Near Public Transportation
Friendly Staff Beautiful Lake View Easy access to Public Transportation
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