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Recent customer comments

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Very good



based on 333 reviews
  • Hotel Condition/Cleanliness 7.9
  • Facilities 6.9
  • Location 7.5
  • Room Comfort/Standard 7.8
  • Service 8.1
  • Value for Money 7.2
  • Food/Dining 6.9

Chungwui T.
Hong Kong
April 10, 2016
Excellent stsy.
The traditional rooms was very charming. Loved spending time at the onsen. Staff were friendly. A bery enjoyable and relaxing stay.

Nadja J.
Switzerland
April 09, 2016
Great experience
a stay in a ryokan is a must do on a japan-trip. The ryokan senkei is wonderful. the food is delicious and very authentic. There are plenty of different pices to try. the staff is very friendly and helps on a funny way to explane everything with just little english knowledge. the onsen is very beautiful and clean. It is a great experience and to sleep on the futon is bsolutly okay.

Lloyd B.
New Zealand
April 01, 2016
Hotel Senkei
Kids loved it!

Hannelore B.
Germany
March 18, 2016
None
It's a real shame breakfast is not included with normal hotel rooms. Check out is a bit too early.

Siau K.
Malaysia
January 03, 2016
Great location !
Onsen bath, location and shuttle service to train station
Generally decent Ryokan but the staffs were not very proficient in English, hence were not able to help with a lot of queries. However, they were generally helpful. For our stay, We had booked a room for 2 adults and I had earlier tried to book for a room for 3 but they were unavailable. Also, queries for additional bed were not addressed by Agoda. Hence, during check in, hotel were shocked to see 3 guests (2 adults and a older child) but they were kind enough to allow us to check in with an additional charge for thr 3rd staying guest which we are more than happy to pay for. As for the room, generally small with basic amenities. Unlike the usual Japanese bathroom in other hotels where we have stayed in where the toilet seats are equipped with the heater and wash functions, the toilet seat in our room was just the regular model.

Lap C.
Australia
December 31, 2015
It was superb
Hotel located away from the main Hakone yumoto strip, tucked away in a quiet but accessible location. The service was terrific, the lady lead us to our Ryokan, followed by servicing of green tea.

Permsub H.
Thailand
December 02, 2015
Extra charge for fifth person without pre-infoming
I feel Japan
good

Maria R.
Philippines
November 06, 2015
Disappointing
Onsen was good

JI J.
South Korea
November 05, 2015
Reasonable Price
The staffs are very kind and polite. Outside Oneshen has a very good veiw and cozy.
Good.

Gavan N.
Singapore
November 05, 2015
Great Food and service
Spacious Room, Outdoor bath and Excellent food
Room is spacious where we can have our family dinner together in 1 room with plenty of space for kids to run around too. Great view and really excellent food. The service crew is also very friendly. Shuttle bus are provided at certain timing to the train station. Not recommend to walk from train station to hotel if you carry quite a number of luggage. It is roughly 15 mins walk.