Above average 5.8
Based on 867 reviews

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About Hotel Seri Malaysia Genting Highlands


Whether you're a tourist or traveling on business, Hotel Seri Malaysia Genting Highlands is a great choice for accommodation when visiting Genting Highlands. From here, guests can enjoy easy access to all that the lively city has to offer. A well-kempt environment and its proximity to Goh Tong Sports Centre, Genting Stawberry Leisure Farm, Awana Genting Highland Golf & Country Resort give to this hotel a special charm.

At Hotel Seri Malaysia Genting Highlands, the excellent service and superior facilities make for an unforgettable stay. Guests of the hotel can enjoy on-site features like 24-hour front desk, facilities for disabled guests, luggage storage, Wi-Fi in public areas, car park.

Experience high quality room facilities during your stay here. Some rooms include towels, closet, carpeting, mirror, linens, provided to help guests recharge after a long day. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. With an ideal location and facilities to match, Hotel Seri Malaysia Genting Highlands hits the spot in many ways.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Car park
  • Bicycle rental

Dining, drinking, and snacking

  • Room service
  • Restaurant(s)
  • Coffee shop

Access, services, and conveniences

  • 24-hour front desk
  • Facilities for disabled guests
  • Luggage storage
  • Laundry service
  • Dry cleaning
  • Concierge
  • Elevator
  • Pets allowed
  • Safety deposit boxes
  • Smoking area

For the kids

  • Family room

Languages spoken

  • English
  • Malay
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Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-12 year(s) Must use an extra bed
  • Guests over 12 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 03:00 PM
Check-Out Until: 12:00 PM
Number of Floors: 3
Number of Restaurants: 1
Number of Rooms : 124
Year Hotel Built: 1998
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The property is undergoing renovation from August 1, 2016 to August 31, 2016.
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Verified traveler reviews

Filter by traveler type
Above average

  • Hotel Condition/Cleanliness 5.6
  • Facilities 4.9
  • Location 6.6
  • Room Comfort/Standard 5.9
  • Service 5.9
  • Value for Money 5.6
  • Food/Dining 5.4
Sort by

Wang Y. from Malaysia
Stayed one night in December 2015
bad experince
i spent time on genting highland for my holiday so i choose seri malaysia, the room is old and dirty.. the power plug is spoit and come out.. but the breakfast is simple and nice.
Reviewed August 25, 2016

Samantha C. from Malaysia
Stayed one night in August 2016
The stay was okay. It's definitely better than average with this price. We had good sleep and rest though.
Reviewed August 25, 2016

HASNIZAL H. from Malaysia
Families with young children
Stayed one night in March 2016
Reviewed August 23, 2016

kean K. from Malaysia
Stayed one night in August 2016
location is good . but the tv program not clear .
room is big
Reviewed August 22, 2016

nur K. from Malaysia
Families with young children
Stayed one night in August 2016
Last minute planned trip. Wish we didnt make the trip 😐
We checked in around 3pm. Wish to take shower but couldnt since there's no towel. Call for towel but said towels will be sent at 5pm. 5.30pm and our towels have yet reach our room. Call again to ask n they said that the trolley is already at our floor (only 3 floors n im at 1st floor). At 6.05pm i decided to wait outside the room.. only then i saw this guy with towels.. by then it was already 6.15pm. I have never step foot to any hotels that didnt provide me with towels upon checking in. Hello I checked in at 3pm ya..not 12pm, thus should have enough time to give new towels. Am so dissapointed with this. You dont have to say about toilet . I have this strand of hair attached to the toilet bowl.. yikes.. the water heater not working.. so difficult to boil water for my kids. Brekfast was so so except for excellent nasi lemak taste..the rest is plain. Hotel is slow in replenishing food n staff at the restaurant is bit slow and unresponsive 😯😯😯 . Honestly I dont want to repeat my stay here. The room is too pricey for such lousy room n service. You guys shud do something about this
Reviewed August 22, 2016

Benjamin P. from Malaysia
Stayed 2 nights in August 2016
Functional but rubbish
The rooms smell of damp and cigarette smoke. The carpets and bed sheets are stained. If you don't have a road facing room they're depressingly dark. It served it's purpose location wise for the weekend but if I can help it I won't be staying here again... ever. I might camp next time if it comes to it.
Reviewed August 15, 2016

MOHAN M. from Malaysia
Stayed one night in October 2014
Totally rundown
Pls avoid at all cost.
Reviewed August 12, 2016

Diana O. from Malaysia
Stayed one night in July 2016
Dirty with bad service
We checked in around 3pm and was given a key to our room. Receptionist was friendly and helpful. The real problem starts when we enter our room. Bathroom with leftover hair from previous dweller. Bed sheet has stains on it. Curtains were dusty so was the table and chairs. Toilet ceiling was leaking. Being my patient self I just call housekeeping and was told there was no other rooms left. So they came to dust the room and replace the sheets. We had to stand outside the room, tired from our travel waiting for housekeeping to do their job. While that listening to them complaining. What a service! After they were done no apologies on the inconvenience caused. But I have to endure the 'sour face' treatment. And to top it off, the air Cond in the room was dripping at night. Well, the next day for breakfast buffet me and my husband didn't expect much after all we went through. Buffet wasn't great it was lots of carb and carb and carb. Ex: nasi goreng kampung, porridge, bread, Mee hoon soup. When I requested for a fried egg since the omelette was empy in the serving bowl the waiter said its chargeable. When I gave him 'the look' he then after said its on the house. So yea, after breakfast we checked out and vow never to come to this hotel again.
Reviewed August 09, 2016

Rizal R. from Malaysia
Stayed one night in September 2015
Near the casino
Reviewed July 30, 2016

Mohd N. from Malaysia
Business travelers
Stayed one night in July 2016
Recent stay 24 August
Breakfast served late. Supposedly at 7 am. However, they prepared for me ala cart Nasi Goreng and it was delicious! I have had a great stay at this hotel.
Reviewed July 26, 2016


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