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Recent customer comments

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Very good

based on 133 reviews
  • Cleanliness 7.0
  • Facilities 7.1
  • Location 7.7
  • Room Comfort/Standard 7.2
  • Service 7.5
  • Value for money 7.7
  • Food/Dining 5.7

Shona S. from Australia
Stayed one night in February 2016
Good location but beds are hard
Location, close to everything, friendly staff
Reviewed February 13, 2016

CHUN K. from China
Stayed 5 nights in February 2016
Wifi not good
Wifi too bad
Reviewed February 10, 2016

Ho P. from Hong Kong
Stayed 7 nights in December 2015
Good Location, worth for money
Good Location, the size of the room is reasonable, not too small, the facilities inside the room is good.
Good Location, worth for money, the size of the room is reasonable, not too small, the facilities inside the room is good. The air conditioner is controlled by central, cannot customized based on the individual needs.
Reviewed January 05, 2016

Richard E. from United States
Stayed 5 nights in December 2015
Worth the price
close to Shinjuku station, dead center of Kabukicho nightlife and clubs, but the dustiest hotel room in history!!
Great, efficient staff at check in, location perfect. Only problem was the dust in the room was difficult, especially given the winter lack of humidity in general.
Reviewed January 04, 2016

Huey O. from Malaysia
Families with older children
Stayed 2 nights in November 2015
clean and helpfull staffs
the locations in shinjuku area, the friendly staffs, and the room facilities
the location is quite good as it is about 8 minutes walk from the main Shinjuku JR station and about 5 minutes walk to Higashi-shinjuku. the staffs are friendly and helpful. what impressed me most is it provides provides shiseido products. i will certainly like to come back to this hotel if ever i come to Tokyo
Reviewed December 05, 2015

Peter H. from New Zealand
Solo travelers
Stayed 5 nights in October 2015
Stay at Siena Hotel Tokyo
The location is handy to Shinjuku Station , the rooms were clean , good value .
The value cleanliness and location were all good , the downside of being in a nightlife area is the street noise through the night, my room looked over the street , booking a room not on the street side is probably a good tip. But overall no complaints, helpful friendly staff with good English.
Reviewed November 05, 2015

Cheuk M. from Hong Kong
Stayed 3 nights in September 2015
Nice and present hotel, room comparatively larger
Lots of dinning place around, room size is comparatively larger than others
Good, will come again
Reviewed September 11, 2015

Anthony S. from New Zealand
Stayed 4 nights in September 2015
Comfort stay
It had a good location, the staff were friendly and helpful and the room was clean and tidy
Reviewed September 07, 2015

Wing C. from Hong Kong
Business travelers
Stayed 6 nights in August 2015
Very comfortable
Reviewed August 29, 2015

Jakchai P. from Thailand
Stayed 3 nights in May 2015
not crowded among the busy place
coin operated fridge
some of Hotel front staff should be improved about facial expression
Reviewed July 12, 2015