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About Hotel Sogo Santolan

Description

Built in 2012, Hotel Sogo Santolan is a distinct addition to the city's skyline. From here, guests can enjoy easy access to all that the lively city has to offer. No less appealing is the hotel's easy access to the city's myriad attractions and landmarks such as Eastwood, Cubao, and Tiendesitas.

Hotel Sogo Santolan offers friendly service and all the essential amenities to invigorate travelers. The hotel provides room service, a family room, elevator, restaurant, and car park to ensure guests the greatest comfort.

Step into one of 75 inviting rooms and escape the stresses of the day with a wide range of amenities such as a shower, satellite/cable TV, complimentary bottled water, air conditioning, and bathtub. The hotel's massages are ideal places to relax and unwind after a busy day. Hotel Sogo Santolan is an ideal place of stay for travelers seeking charm, comfort, and convenience in Manila.
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Features

Hotel Facilities

  • 24-hour room service
  • elevator
  • family room
  • restaurant
  • room service
  • safety deposit boxes

Sports and Recreation

  • massage

Internet

  • free Wi-Fi in all rooms
  • Wi-Fi in public areas

Parking

  • car park
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Policies

  • Minimum age of guests is: 18 year(s).
  • Guests over 18 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Number of Rooms : 75
Year Hotel Built: 2012
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Recent customer comments

Filter by traveler type
All reviews (24)

Business travelers (3)

Couples (12)

Solo travelers (5)

Families with young children (2)

Groups (2)

Hotel Condition/Cleanliness
6.5
Facilities
4.0
Location
7.2
Room Comfort/Standard
6.4
Staff Performance
6.5
Value for Money
6.6
Food/Dining
6.2

4.4 jenille A.
United States of America
April 07, 2016
Not suited for vacationers.
Some staff were exceptionally professional and efficient while a lot of younger staff were obviously unhappy with their jobs and could not be bothered to properly clean the rooms even when requested to. The sheets are hard and often stained. The rooms are all Smoking and the cleaners do not bother to wipe down walls before new guests arrive. There was grease and food particles on the walls and the air conditioners aren't all functioning well. We had to ask for a change of rooms. Also, I had an experience when ordering an iced tea that I got halfway through before I noticed there was sticky residue on the insides of the glass from a previous customer who probably ordered an ice cream dessert which the dish washers failed to remove. Disgusting and all the management could offer was an apology and a 10% discount if we stayed for another week, which is actually something they give out anyway.

5.6 Rowena D.
Philippines
February 03, 2016
good for short time costumers only!!!
how to sleep with only one thin blanket? rooms are suffocating...good for short time costumers only !!!

7.7 Amy A.
Philippines
January 03, 2016
Good enough for a quick overnight stay.
Privacy, staff that quickly processed our check in and fixed the cable tv channel I was watching, basic toiletries available
I booked the place to keep my nephew away from the noisy firecrackers. He hates them and Sogo provided the right comfort and privacy needed to muffle the noise of firecrackers. It was good and my nephew was happy. The flush in the toilet needs taking care of because the plunger tends to stay open. Other than that, all the basics were okay.

5.3 Ferdinand S.
Philippines
May 08, 2015
Location
Location, service, price

8.3 Mikhail A.
Philippines
January 04, 2015
Accessible and convenient
Location, Accessibility, Fast Room Service
The hotel ambiance was good. You could already relax when you'd arrive at the lobby. The talking elevator was also a good distraction to listen to every time I'd ride it. The room I got was spacious enough that I could move around but still relax if I needed to. Hotel staff was courteous and room service was pretty punctual. In terms of location, I didn't expect the hotel to be that accessible to transportation. On a plus side, it's close to the LRT station and to a nearby mall. You can also easily ride a jeep if you want to. Overall I enjoyed my stay. There weren't any hitches and problems.

5 razel T.
United States of America
November 12, 2014
accessible
accessibility
It's ok but not great. You can smell cigarette smoke from the room.

5.7 George G.
Philippines
August 23, 2014
as professional as they could possibly be
location, industry leader, convenient
Quite uneventful.

6.7 Christine O.
Philippines
April 20, 2014
Short stay but still rested well
Close to shopping areas, budget friendly and fast room service
We only stayed at the hotel for 2 nights and I can say that the hotel price is very affordable. The room is big enough for a couple like us who want to just rest and relax. Only the toilet is leaking and not that clean and upon check in, we were told to wait for more that a 10 minutes considering that we already have a reservation in the hotel.

2 PIA L.
Philippines
January 27, 2014
terrible hotel,it was a nightmare,staf not helpful
none
it was terrible! such a nightmare they made us wait for hours just to check in ,the staff is clueless and does not know what to do!i have to talked to the manager who is also shows no help at all,they were very unhelpful,the voucher that we purchased from agoda said that there was a bath tub but the manager said there wasn't and he cant help me,in the end i have to use my cellphone minutes to call agoda and talked to a wonderful representative he talked to the unhelful hotel manager and fixed the problem,this is why i love agoda they were able to help me or else i was stuck with the unhelpful manager from the hotel who doesn't know what to do, i will never return to that hotel it was a nightmare,the foods were serve late and poor customer service

9.3 Edmundo R.
Philippines
October 31, 2013
Superb customer service and very clean room.
The very polite staff, customer's privacy and best value for money
Initially the staff was very polite and accommodating, they did not waste my time and directed me to the duty manager which is also very polite and he even printed out a hard copy of my Agoda reservation since i only brought an electronic copy with me. We were assisted to our room immediately and it surpassed my expectation since i used to work for the top botiqe motel chain in the metro. The room was clean although it was a bit small than what i expected but it was nicely designed with spacious bathroom equipped with a jacuzzi which what i rented it for. The food was good and very affordable. I would certainly visit them again soon.


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