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Excellent 8.3
Based on 6447 reviews

Recent customer comments

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based on 6447 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.2
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YK C. from Singapore
Stayed 2 nights in December 2012
Friendly front service
Clean & bright room; air port pick up point
We are happy with the brightly lit and clean room. It maybe a bit small, but comfortable enough. The front desk service are very helpful and speaks English in assisting places of interest. Our stay is only 2 nights, will stay longer the next time.
Reviewed December 22, 2012

David B. from Norway
Solo travelers
Stayed 3 nights in October 2012
Great hotel with premier service!
Service, Restaurant
Nice hotel with great access to the heart of Tokyo.
Reviewed December 22, 2012

Janto S. from Indonesia
Families with young children
Stayed 6 nights in December 2012
Love the hotel so much
Great location everywhere
It's a recommended hotel to stay. Strategic location to Shinjuku Station and great surrounding. Friendly staff and very clean.I would love to stay there again.
Reviewed December 21, 2012

Meng C. from Singapore
Families with older children
Stayed 4 nights in December 2012
great location
clean and close to suway n Jr train line
hotel rooms are small but rooms are clean and housekeeping is efficient
Reviewed December 20, 2012

Michael W. from United States
Stayed 3 nights in December 2012
Great price and location
Easy access to Tokyo attractions, including metro and shopping
This hotel offered a wonderful experience again for our second stay in Tokyo. The Sunroute hotel in Tokyo provided clean, comfortable and quiet rooms in the center of the Shinjuku district. My wife and I used the location as a convenient hub to see all of the major areas in the city, and found interesting eating experiences in the nearby marketplaces. The hotel even provided coin operated washer and dryer machines for customers in the basement. This was definitely a wonderful plus for our world tour where inexpensive laundry facilities are rare. The only shortcomings for this hotel are the lack of a gym and english language television channels, but these things are easily overlooked when one considers the location and ease of experiencing one of the most congested cities on the planet.
Reviewed December 20, 2012

Xavier C. from Singapore
Solo travelers
Stayed 4 nights in December 2012
Fantastic stay
Big rooms, english speaking, fast room service
Located primarily at Shinjuku, it's nearest exit at the Shinjuku Station is the south entrance. About 3mins walk. Nice entrance and about 8 mins to Takashimaya. The rooms are lot bigger than most hotels in the area. Its toilet is fitted with bathtub. Nice lobby and ambience. Do note that the toilet is see through in the single room.
Reviewed December 20, 2012

David W. from Australia
Stayed 4 nights in December 2012
Third time here - excellent as always
Location, Staff, Cleanliness
a very good hotel. the staff speak very good english, and the hotel is very close to jr shinjuku station, and even closer to the subway shinjuku station. a good place to base yourself for exploring tokyo. the rooms are of a very high standard and are very clean. highly recommended.
Reviewed December 20, 2012

Ryan K. from United States
Business travelers
Stayed 2 nights in December 2012
Excellent location but small rooms
great location, good breakfast buffet in the morning
very reasonable price, everything clean and new, front desk was courteous and helpful
Reviewed December 19, 2012

Joe S. from Hong Kong
Stayed 2 nights in December 2012
Great location! Nice service!
walkable distance from Shinjuku core area
The service was great and thanks for the champagne for our honeymoon trip. It is like a 5mins walk from shinjuku station so we could drink till late and walk back. The only thing is the room is quite small but yea it is Tokyo.
Reviewed December 19, 2012

Andrew T. from Singapore
Families with older children
Stayed one night in July 2012
Great location.
Located close to Shinjuku station.
Rooms are adequate size and clean. Good location and very walkable even with luggage in tow to nearest train station. Many places to eat nearby. There is a Montbell shop just next door. Very convenient since this was our base for a hiking trip which is a train followed by bus ride away from Shinjuku station.
Reviewed December 19, 2012