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Hotel Sunroute Plaza Shinjuku

2-3-1 Yoyogi, Shibuya-ku , Shinjuku, Tokyo, Japan 151-0053 (Show on map)

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Area: Shinjuku Number of Rooms: 624
Free Wi-Fi

Recent customer reviews

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Fantastic

8.3

from 5405 reviews

Value for Money
8.1
Location
9.3
Staff Performance
8.1
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.3
Food/Dining
7.2
All reviews (5405)
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Margaret W. Solo travelers Australia, December 30, 2014
Hospitality plus!

Service, communication, helpfulness
9.7
Excellent. Would stay again!
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Kim H. Couples Singapore, December 30, 2014
HOTEL IN TOKYO

STANDARD, CLEANLINESS, ICE DISPENSER
9
COMFORTABLE AND SATISFIED
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Hui F. Families with young children Singapore, December 25, 2014
location

location, cleanliness and comfort
6.3
expected better service and attitude from the reception staff
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Kwok Y. Families with young children Hong Kong, December 25, 2014
Xmas Trip@Tokyo

Good location, convenient, nice staff
8.3
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Jeremy C. Couples United States of America, December 23, 2014
Excellent hotel if you want to stay in Shinjuku

location, service, value
10
Not sure if my other review went through so I'll retype it again. A great hotel if you want to stay in the heart of Shinjuku. It's located just off the main street in the heart of Shinjuku next to the JR Shinjuku Train station. They have a new exit from the JR line called "New South Exit" or "Southern Terrace Exit." Take the Southern Terrace Exit and you can access the hotel with minimum walk across an outdoor terrace with small coffee shops, a Krispie Kreme Donut shop and Starbucks. The hotel staff are excellent. Everything you can expect from Japanese service. Polite. Attentive. Willing to help you make any reservations or answer questions you may have. English speaking. Rooms are also "typical" Japanese - small but cozy. If you have large bags be prepared to stack/store them wisely. Rooms are very clean and toilets/bathrooms are also typical Japanese - clean and spotless. Hot water kettle in room. Water is potable (drinkable) and coffee and tea are provided. Rooms have small fridges but no safe. You'll have a great time if you want to explore Shinjuku. Great little hotel! Keep it up - I'll be back!
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Sigrid H. Couples Hong Kong, December 22, 2014
clean room, good wifi

wifi, reasonable room size, good location
7
receptionists not smile
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Man V. Groups Hong Kong, December 17, 2014
Clean, Convenient

Clean, Convenient and staff very helpful
8.3
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Jui S. Solo travelers Taiwan, December 16, 2014
Nice Hotel

Great location, cheap price for four star hotel, great hotel service
9
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Napasorn H. Solo travelers Thailand, December 13, 2014
Convenience to go around. Heart of Shinjuku.

Location , cleaness , convenience
8.3
I choosed this hotel from reviews and the location is perfect. It's easy to go around and get to many trains. Even it was a bit confuse at the first place on the first day to go there. The hotel is very tidy and clean. The room is not too small. All function in the room is perfect. Also you can get the airport bus infront of the hotel. The staff are helpful. Some of them are not really good in English, but most of them are ok.
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Yeo M. Families with young children Singapore, December 11, 2014
Travelling with young toddler

1) excellent location 2) clean and comfortable 3) friendly and approachable staffs
7.7
It was great however it could be better if they were able to upgrade our double economy to a bigger room instead. Our economy double room was exceptionally small for my husband and I with an active 2 year old toddler. Couldn't even open up the luggages fully, no space to park our stroller. We requested 3 times during our 6Nights Stay for an upgrade for free but was rejected. I read on forum and Agoda that travelers get free room Upgrade but we were rejected flat and was asked to pay exorbitant price for the upgrade even though they had available and vacant rooms. Other than that the service and etc was within our expectation as mentioned in the previous reviews.
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Customer Reviews - Hotel Sunroute Plaza Shinjuku, Tokyo

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