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Hotel Sunroute Plaza Shinjuku

2-3-1 Yoyogi, Shibuya-ku , Shinjuku, Tokyo, Japan 151-0053 (Show on map)

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Area: Shinjuku Number of Rooms: 624
Free Wi-Fi

Recent customer reviews

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Fantastic

8.3

based on
5043 reviews

Value for Money
8.1
Location
9.3
Staff Performance
8.1
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.3
Food/Dining
7.2
All reviews (5043)
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Marianne T. Solo travelers Malaysia, November 5, 2013
Max convenience criteria met!

Doorstep to transport, doorstep to shops/eateries, english conversant staff
8.3
Key JR station, food, shopping - all near doorstep. If here for a short stay, definitely stay here. Airport bus pickup was a relief too , didnt need to drag big bags and new shopping bags to train station. Reception staff here seemed fluent enough in English. No issues re service. Only downside. .. Room was insanely tight. Considering it's Japan, I'd say it was reasonably priced for it's unbeatable location.
Pokkrong P. Couples Thailand, November 5, 2013
very convinience and near by shinjuku station

location, reaonable price, convenience
7
Sylvia C. Couples Canada, November 5, 2013
Convenient location and easy access

1. Easy access to metro lines (right next door); 2. Close to Takashimaya department store; 3. Many good restaurants around within walking distance
7.7
The hotel staff was friendly and helpful. When we checked in, we found out that the room booked was a smoking room instead of a non-smoking room, an error caused either by Agoda.com or by the hotel booking. Although all non-smoking rooms were full the day we checked in, the hotel staff tried their best to come up with an alternative plan: they suggested that we stay in the smoking room for the first night and the 2nd night and onward, they would move our luggage to the non-smoking room and give us new room cards. The transition from the old to the new rooms were smooth. We appreciated the hotel staff's efforts.
M W. Families with older children Hong Kong, November 2, 2013
convenience location

convenience, tidy, good communication
8
convenience location, near south exit of JR Shinjuku and shopping place, staff are nice and helpful. like other hotel in Japan, room is small but tidy
Alex S. Families with older children Philippines, November 2, 2013
pleasant and relaxing

rooms were clean, staff were efficient and courteous
7.7
Sunroutes location is very convenient for mobility.Touring, shopping and dining was easy. We enjoyed and had a pleasant stay at the hotel however it was a little annoying that our room that was supposedly in a non smoking floor reeked of cigarette/ tobacco odor.
Lim M. Business travelers Malaysia, November 2, 2013
Nice and Comfortable

Good Location , Clean and reasonalble price
8.3
Lim M. Business travelers Malaysia, November 2, 2013
Excellent

Good Location , Clean and reasonalble price
7.7
Gabriel G. Couples Singapore, November 2, 2013
Convenient shuttle to Airport

No hassle WIFI (free), Location, Airport shuttle (not free)
8
+ short walk from train station. + near to lively night life area. Kabukicho within walking distance. (This is the area that is controlled by the Yakuza, but they don't hassle tourists. Very safe. + Lots of food and shopping in area. And Nightlife. Wish wife wasn't with me! Could try out the "Soapland" (tip for single guys... or married guys who has escaped!) + Chose this hotel to be closer to the Airport limousine Bus Service pick-up point. Then learned from the hotel reception that the front of the hotel is a pick-up point That's really convenient! Cost seems higher though. If you go to the central pick-up point, the tickets are only 2000 yen per person. From the hotel, it is 3000. I guess you pay for the convenience, and I think it was worth it, not having to drag the luggage to the bus station. (about 600 m away.) + Wifi in room and lobby. No trouble connecting. + Reception Staff spoke excellent English. + Extra pillows in room. + Was offered free membership and late checkout (1 pm). - No prominent signs or landmarks to locate hotel. Was a bit of luck finding the hotel. Also some Google map search and location photos research ahead of time. But in general, roads in Japan tend to be confusing, and in Tokyo, it is especially confusing. - Room small and cramped. No space for luggage. = Barely adequate powerpoints for charging devices.
Surasri M. Solo travelers Thailand, November 2, 2013
In the middle of shinjuku

location clean and good staff performance
8.3
it was a great stay here that we arrived that time in fall. Location great just a few blocks to shinjuku station.hotel wasn't quite new but well maintenance.staff good they all can be and try to speak english with us.the one pros thing is small room but we have to accept that in a country like Japan
Oliver O. Business travelers Germany, October 30, 2013
Good, practical, perfect location

location, nice rooms, friendly staff
8.3

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Customer Reviews - Hotel Sunroute Plaza Shinjuku, Tokyo

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