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Excellent 8.3
Based on 6376 reviews

Recent customer comments

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based on 6376 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 9.3
  • Room Comfort/Standard 8.3
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.2

Agnes T.
Hong Kong
July 14, 2016
good location
very good location at shinjuku, a lot of shopping malls and dining place around the hotel.

Ang T.
July 14, 2016
Excellent Location
Excellent Location.

Kristy T.
July 13, 2016
Convenient and excellent service
Highly recommended! The airport limousine drop you off right infront of the hotel, great if you have a lot of luggages. Also its the last stop so you can sleep away without worrying if you will miss your hotel. There is ice machine on every floor, if you wake up early due to jet lagged, the hotel breakfast is cheap for buffet and most places in Japan does not open early. The Ueno line is just next to the hotel, going to Tskujiki market or change line to go Ginza/Asakura is a breeze. JR line is not far. A bridge that link to takashimaya and tokyu hands. 15 mins walk will lead you to an underpass and you can go to the major shopping malls. Do get the hotel membership card( free), cos it will allow you early check in and late check out.

David S.
July 12, 2016
Excellent Location
This hotel is located at the heart of shinjuku and very near to all the malls and the train station. Good hotel for tirst time travellers to japan as it's a good starting point as food, shopping and connectivity is all within walking distance. The room is good and the bed is pretty comfortable. One thing i need to highlight, the airport shuttle bus to Haneda airport which departs from the hotel only served up till 5pm. For those who have late night flight, just walkover to express bus terminal opposite shinjuku station (5 min walk). Go up to 4th floor and get the airport shuttle ticket there. You can prebook ticket there. They do have shuttle bus to haneda airport up till midnight.

July 12, 2016
free and easy
location is superb

Edith M.
Hong Kong
July 12, 2016
Fantastic stay
Great location, helpful staff.

Ngai E.
Hong Kong
July 11, 2016
Clean and "not-too-small" Hotel
It is in Shinjuku area but closer to Yoyogi Station 代代木... 10 minutes walk to Takashiyama Dept Store by going on the right side of the hotel or 12 minutes walk to the JR station by going on the left side of the hotel. Very clean condition in the room including the bathroom. Spacious enough to allow two suitcases opened in the room (highly scarce in popularTokyo hotels). The downside is the hotel is located a little bit far away from the busy part of Shinjuku and other department stores. Walking from this hotel to the Pepe@ Shinjuku is like 15 mins+. So you can imagine coming back and forth is a bit time-consuming but those are areas you will find the attractions of Shinjuku. Besides, it is not accessible by subway / from train station.

Guek C.
July 11, 2016
Good and thoughtful service
Overall no complaints for this hotel. Staffs is polite and helpful, the room is cosy for two pax. Will return to this hotel if I come back to Tokyo.

louise Y.
July 10, 2016
Summer holiday
This trip back to Sunroute plaza again after last November. Everything was fine except at the reception. The lady staff was not very friendly compare all my other stays previous years.

Roland T.
July 09, 2016
Nice place
Nice place.. Near shopping center & train station