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Hotel Sunroute Plaza Shinjuku

2-3-1 Yoyogi, Shibuya-ku , Shinjuku, Tokyo, Japan 151-0053 (Show on map)

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Area: Shinjuku Number of Rooms: 624

Recent customer reviews

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Excellent

8.3

based on
5847 reviews

3870 reviews in English

Value for Money
8.1
Location
9.3
Staff Performance
8.2
Hotel Condition/Cleanliness
8.6
Room Comfort/Standard
8.3
Food/Dining
7.2
All reviews (5847)
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Sonia C. Solo travelers China, February 4, 2016
Toilet clogged

Location, bus to airport
6.3
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Wirawan H. Couples Indonesia, February 2, 2016
Great location and super friendly staff

Location, helpfull and friendly staff
9.7
The room is clean and the location of hotel is superb to access to sightseeing, restaurant, and entertainment
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Christine B. Families with young children United States of America, January 31, 2016
untrained staff

cleanliness, great amenities
6.7
It was a great stay. However, the staff doesn't know their duties well. First they don't know what's the difference between WHO will stay at the hotel. They just gave the reservations to somebody else, and the one who made the reservation were not given the correct privilege (meaning, the one who paid and the one who will stay didn't have the room)... Also, they charge the guest wrong on the shuttle bus to the airport. Then, the were calling that guest on the overseas, that they paid the wrong charge, since that's the amount that they told to the guest. Very inconvenient for the guest how to send the payment, and it's only less than $10, to send...
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Kristine M. Families with young children Philippines, January 31, 2016
Nice hotel

Great location. Comfy rooms
8
Good
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Gim L. Couples Malaysia, January 31, 2016
Great location & friendly staffs

near to train station, clean rooms and friendly staff
8.3
the hotel is strategically located about 5mins walk away from the main Shinjuku station where taking the public transport is an ease. Those who are using JR passes, also will find this location the best for travelling. There are lots of eateries and also big shopping malls within the walking distance. Staffs were helpful and informative on the travel information and also helping to keep our luggage as we were travelling out for 2 days trip and back.
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Rodolfo R. Couples Philippines, January 28, 2016
Water and coffee

Location, nearby shopping mall, easy checkout
7
Pleasant. My only comment is that they don't have complementary coffee and water like other 4 star hotels.
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Yuk T. Couples Hong Kong, January 23, 2016
Good location

Convinence, good staff
6
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Elizabeth E. Families with older children United States of America, January 20, 2016
Clean & well-located basic lodging

Location, value for money, helpful staff
7.7
The very small economy double room is awkward and affords no storage space. The bathroom is larger than expected though. The breakfast buffet is overpriced and offers little for vegetarians, and there is no a la carte breakfast option -- not even a cup of coffee. There is no exercise facility. It is an extremely convenient, cheap, clean, basic sleeping space and adequately fit the bill for 3 nights in Tokyo. No way is it 4-star, though!
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Nurul H. Couples Singapore, January 20, 2016
Awesome stay!

Location and room!
8
For the price I paid for 3 nights, it was definitely worth it. The hotel lived up to its 4-star standard :)
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Vannaphone S. Families with older children Australia, January 20, 2016
good location

reasonable price, great location central to eveytihing
8.3
beside the small room but we have a nice comfortable sleep and the hotel is very clean. Staff are attentive. We will definitely will come back to this hotel.
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