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Hotel Tunjungan

Jl. Tunjungan, 102 - 104, Surabaya Center, Surabaya, Indonesia 60011 (Show on map)

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Area: Surabaya Center Number of Rooms: 273

Recent customer reviews

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Good

7.2

based on
27 reviews

Value for Money
6.6
Location
8.6
Staff Performance
6.7
Hotel Condition/Cleanliness
7.3
Room Comfort/Standard
7.3
Food/Dining
6.6
Groups (27)
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Budijasa W. Groups Indonesia, June 20, 2014
Good location but very poor old condition .

Location
4.7
I stayed in this hotel many times years ago .. but this time when I try to stay again I found how it's condition is very poor now .. very old and poor maintenance .. the water in room is very dirty .. very bad experience for a Junior suite room .. the water color is brownies due to dirts in it .. they changed my room and gave me other junior suite room .. but I couldn't go to my room because their system is down and can't make me electronic key .. just after a very nice senior reception lady staff asked somebody to fetch me to my own room using his room using his master key I can enter my room .. I had to wait until the next 3 hours to get my key .. the lift condition is very poor .. we, even hotel staff, had to insert key card many many times before we can get a green light which allow us to press our floor button .. when I parked my car in their ground floor parking lot, a security asked me to pay 10 time more expensive than normal .. and in other hotels I get free parking .. Very sad to see how my once favorite hotel is in a very poor condition now ..
Ni M. Groups Indonesia, June 1, 2014
Unsatisfactory

Near to tunjungan plaza
3.3
Renovation seems highly required. Dripping fawcet in toilet masquitos in the room swimming pool under renovation but staff did not inform us when we asked her location of swimming pool. We found out that swimming pool under renovation when we were at the swimming pool. But location near to TP
Mohammad J. Groups Brunei Darussalam, May 14, 2014
No internet excess and wifi inside the room

Next to shopping mall
6.7
No, a lot of mosquito at the lobby and no internet excess or wifi inside the room. During a booking they said room having a wifi or internet excess. Room no proper maintenence.
Rita I. Groups Indonesia, October 28, 2013
Its a nice hotel, this is ny second time served

Large, good and clean room
6
It was pleasant and sure will come back soon. Tunjungan always be my fave hotel in surabaya
Ek H. Groups Malaysia, September 16, 2013
center of city

strategic location -next to shopping mall, nice staff, clean and comfort room
6
Ek H. Groups Malaysia, September 14, 2013
center of city

strategic location -next to shopping mall, nice staff, clean and comfort room
6
I G. Groups Indonesia, August 31, 2013
I like the location

Just a few walks to shopping mall
8.3
I like it. The location is near TP. Just that I need. Everything is OK
Jc F. Groups May 23, 2013
centrally located

comfortable clean room, next to a huge mall, helpful staff
8.3
Hotel is great for shoppers, next to a big mall and not far from the market to buy some local batik, local food and local delicacies.
Suci S. Groups Indonesia, April 20, 2013
Connected building to Tunjungan Plaza

Good location, large room, comfortable room
6.3
Good hotel for family with young children, connected to Tunjungan Plaza (shopping center)
Arifin A. Groups Indonesia, December 9, 2012
Nice Hotel

Perfect Location
7.3
The hotel is very nice located closed to all the tourist attraction we wanted to visit. Friendly staff and Clean room Room is just a perfect size.
Shopping Tip: Tunjungan Mall

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Customer Reviews - Hotel Tunjungan, Surabaya

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