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About Hotel Utami

Description

Hotel Utami, located in Waru, Surabaya, is a popular choice for travelers. From here, guests can enjoy easy access to all that the lively city has to offer. Also within easy reach are Surabaya Carnival Night Market, CITO Shopping Mall, City of Tomorrow Mall.

At Hotel Utami, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. Top features of the hotel include 24-hour room service, Wi-Fi in public areas, valet parking, car park, meeting facilities.

Hotel Utami is home to 137 bedrooms. All are tastefully furnished and many even provide such comforts as television LCD/plasma screen, linens, mirror, towels, closet. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Hotel Utami is a smart choice for travelers to Surabaya, offering a relaxed and hassle-free stay every time.
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Features

Hotel Facilities

  • 24-hour room service
  • business center
  • coffee shop
  • laundry service
  • meeting facilities
  • restaurant
  • smoking area

Internet

  • Wi-Fi in public areas

Parking

  • car park
  • valet parking

Languages Spoken

  • English
  • Indonesian
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Policies

Child and extra bed policy
Infant 0-2 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 3-8 year(s) Must use an extra bed
  • Guests over 8 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room policy for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Number of Rooms : 137
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Recent customer comments

Filter by traveler type
All reviews (270)

Business travelers (82)

Couples (64)

Solo travelers (60)

Families with young children (26)

Families with older children (13)

Groups (25)

Hotel Condition/Cleanliness
6.4
Facilities
5.3
Location
7.1
Room Comfort/Standard
6.5
Staff Performance
6.7
Value for Money
6.6
Food/Dining
6.0

4.4 Gloribeth B.
Philippines
May 03, 2016
Get away
We travelled 5-6 hours or more from mt.Ijen with smells of sulfur and all so we are excited to reach the hotel at around 4-5 pm. To our aurprise lobby is empty with dim lights. We thought we are in a wrong lobby but so we went in and out and looks so haunted. The lobby is right in and the staff seems dont understand what we are asking so we just let it be. When we reached our room no, water heater, no kettle, no hair dryer and the plug is not enough so we have to take out the tv plug so can charge our phone. We want to boil water to make some coffee but no kettle. I called and request but then the staff said have to pay 100k for guarantee so nvm its ok. But is the kettle supposed to be provided? Lucky we are just staying overnight if not it will be scary coz seems no one checking it in there.

6.3 Ariyo B.
Indonesia
September 15, 2015
Just a modest hotel near the Airport
Location, Spacey Room, parking lots
I was dissapointed because I was paying for a Junior Suite room but when I checked in I was given a standard room. I did not complain since I have no idea what the room look like. A day later I found out that the Junior Suite is different with my room. And I urge them to switch my room. At first they said no available room but I insist because I have paid for a better room.They finally give me a junior suite. But I regret this waas coming too late.

5.7 SENG C.
Malaysia
June 27, 2015
Business Trip
Well decoration at lobby, perfect location for air flyer, big area of room.

6 MAHENDRAN K.
Malaysia
December 27, 2014
Value for money
Near to Airport, Airport transfer & located near to business district
Value for money to avoid traffic & very near to International Airport

7 azmi A.
Malaysia
November 13, 2014
hotel exterior nice, inside average
no.mosquito breeding at dining table.
Stay average. No international tv channel.big hotel but too quite.

4.7 Chan C.
Malaysia
November 09, 2014
Quiet Old Hotel
Near to airport - taxi fare 50k

4 Hestanto W.
Indonesia
November 05, 2014
Near airport
very near to the airport

10 Ting-I W.
Taiwan
October 23, 2014
Very close to the airport.
Reasonable price and good service

6 Reni P.
Indonesia
September 19, 2014
Room not clean
Location, Food / Dining
Will be back again if room can clean. when I spend the night at this hotel, the smell of cigarette smoke was overpowering all so uncomfortable, no towels, and also glass.

6.7 Yuyun L.
Indonesia
August 27, 2014
Convenience location
Fast check in process, nice breakfast, near airport
Need upgrade on bathroom condition, already old, some area looks dirt


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