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Hotel Utami

Raya Juanda Selatan, Waru, Surabaya, Indonesia

Recent customer reviews

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Good

6.6

based on 270 reviews

127 reviews in English

Value for Money
6.6
Location
7.1
Staff Performance
6.7
Cleanliness
6.4
Room Comfort/Standard
6.5
Food/Dining
6.0
All reviews (270)
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Gloribeth B. Groups Philippines, May 2, 2016
Get away
3.3
We travelled 5-6 hours or more from mt.Ijen with smells of sulfur and all so we are excited to reach the hotel at around 4-5 pm. To our aurprise lobby is empty with dim lights. We thought we are in a wrong lobby but so we went in and out and looks so haunted. The lobby is right in and the staff seems dont understand what we are asking so we just let it be. When we reached our room no, water heater, no kettle, no hair dryer and the plug is not enough so we have to take out the tv plug so can charge our phone. We want to boil water to make some coffee but no kettle. I called and request but then the staff said have to pay 100k for guarantee so nvm its ok. But is the kettle supposed to be provided? Lucky we are just staying overnight if not it will be scary coz seems no one checking it in there.
Ariyo B. Business travelers Indonesia, September 11, 2015
Just a modest hotel near the Airport

Location, Spacey Room, parking lots
6.3
I was dissapointed because I was paying for a Junior Suite room but when I checked in I was given a standard room. I did not complain since I have no idea what the room look like. A day later I found out that the Junior Suite is different with my room. And I urge them to switch my room. At first they said no available room but I insist because I have paid for a better room.They finally give me a junior suite. But I regret this waas coming too late.
Seng H. Business travelers Malaysia, June 23, 2015
Business Trip

Well decoration at lobby, perfect location for air flyer, big area of room.
5.7
Mahendran K. Business travelers Malaysia, December 10, 2014
Value for money

Near to Airport, Airport transfer & located near to business district
6
Value for money to avoid traffic & very near to International Airport
Azmi A. Solo travelers Malaysia, November 12, 2014
hotel exterior nice, inside average

no.mosquito breeding at dining table.
7
Stay average. No international tv channel.big hotel but too quite.
Chan A. Groups Malaysia, November 8, 2014
Quiet Old Hotel

Near to airport - taxi fare 50k
4.7
Hestanto P. Business travelers Indonesia, November 4, 2014
Near airport

very near to the airport
4
Ting-I W. Solo travelers Taiwan, October 19, 2014
Very close to the airport.

Reasonable price and good service
10
Reni R. Groups Indonesia, September 14, 2014
Room not clean

Location, Food / Dining
6
Will be back again if room can clean. when I spend the night at this hotel, the smell of cigarette smoke was overpowering all so uncomfortable, no towels, and also glass.
Yuyun L. Groups Indonesia, August 26, 2014
Convenience location

Fast check in process, nice breakfast, near airport
6.7
Need upgrade on bathroom condition, already old, some area looks dirt
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