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Hotel Utami

Raya Juanda Selatan, Waru, Surabaya, Indonesia

Recent customer reviews

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Good

6.6

based on
267 reviews

125 reviews in English

Value for Money
6.6
Location
7.1
Staff Performance
6.7
Hotel Condition/Cleanliness
6.4
Room Comfort/Standard
6.5
Food/Dining
6.0
All reviews (267)
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Ariyo B. Business travelers Indonesia, September 11, 2015
Just a modest hotel near the Airport

Location, Spacey Room, parking lots
6.3
I was dissapointed because I was paying for a Junior Suite room but when I checked in I was given a standard room. I did not complain since I have no idea what the room look like. A day later I found out that the Junior Suite is different with my room. And I urge them to switch my room. At first they said no available room but I insist because I have paid for a better room.They finally give me a junior suite. But I regret this waas coming too late.
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Seng H. Business travelers Malaysia, June 23, 2015
Business Trip

Well decoration at lobby, perfect location for air flyer, big area of room.
5.7
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Mahendran K. Business travelers Malaysia, December 10, 2014
Value for money

Near to Airport, Airport transfer & located near to business district
6
Value for money to avoid traffic & very near to International Airport
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Azmi A. Solo travelers Malaysia, November 12, 2014
hotel exterior nice, inside average

no.mosquito breeding at dining table.
7
Stay average. No international tv channel.big hotel but too quite.
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Chan A. Groups Malaysia, November 8, 2014
Quiet Old Hotel

Near to airport - taxi fare 50k
4.7
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Hestanto P. Business travelers Indonesia, November 4, 2014
Near airport

very near to the airport
4
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Ting-I W. Solo travelers Taiwan, October 19, 2014
Very close to the airport.

Reasonable price and good service
10
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Reni R. Groups Indonesia, September 14, 2014
Room not clean

Location, Food / Dining
6
Will be back again if room can clean. when I spend the night at this hotel, the smell of cigarette smoke was overpowering all so uncomfortable, no towels, and also glass.
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Yuyun L. Groups Indonesia, August 26, 2014
Convenience location

Fast check in process, nice breakfast, near airport
6.7
Need upgrade on bathroom condition, already old, some area looks dirt
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Mohamed A. Couples Singapore, August 14, 2014
Transit hotel..

Nothing great about this hotel..
4
Just for a night stay for transit..
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