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Sheraton Laguna Guam Resort

470 Farenholt Avenue Tamuning, Tamuning, Guam (Térképet mutat)

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Kerület: Tamuning Szobák száma: 318

Az ügyfelek legutóbbi értékelései

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Nagyon jó

7,6

261 értékelés alapján

Ár/érték arány
7,9
Elhelyezkedés:
6,6
Személyzet teljesítménye
8,0
Szálláshely állapota/Tisztaság
7,9
Szoba komfortfokozata
8,2
Étel/Étkezés
7,2
Összes értékelés (261)
Rendezés:
Hugo L. Egyéni utazó United States of America, 2014. október 28.
Great stay

The staff, the room, the food.
8,7
onderful stay at the Sheraton. Hotel staff was great, the buffet was amazing, and the room was clean and very comfortable. A few issues: first, no WIFI in the rooms. Second, construction caused a lot of noise in the room during the day. Lastly, a bit far away from the main strip. Otherwise nice place.
Youjin L. Egyéni utazó South Korea, 2014. szeptember 26.
Room upgraded!! Great!

Room was upgraded. So spacious. Generally staff were friendly and helpful. Also activity programs were great!
6,7
Quite distance to main spot but nice island and good activity like kayak and surf. The point was great with live music. Less care when we leaving the hotel and not great amenity were down points
Alinda P. Család fiatal gyerekekkel Taiwan, 2014. szeptember 12.
wonderful room and view.

swimming pool guest room and view are wonderful
9
a great experience. If I visit guam, I will definitely choose Sheraton again.
Theresa E. Párban utazó Australia, 2014. augusztus 24.
Nice hotel, but 3 star not 4

Staff attitude, main pool, burgers
6
The hotel is clean and staff are nice but the food is not up to standard (no cold canned drinks, no brown/wheat bread, etc) it was very basic and we paid a whole lot for not much. The pool is not lit at night, so it's not safe to swim in. It's far from town. I won't be going back.
Sayuri U. Párban utazó Japan, 2014. augusztus 14.
Very satisfied, only the thing was location

Room,service,and swimming pool
8,7
Over roll, perfect. Only the location was far from the shopping area, but near the night market. Love the infinity swimming pool, can see the romantic sunset.
Yiu K. Család idősebb gyerekekkel Hong Kong, 2014. augusztus 9.
Leung's Comment on Sheraton Hotel Guam

Ocean view of the swimming pool
4,3
1. The service for the first 2 nights were acceptable, but very poor on the 3rd night. 2. House keeping staff did not provide sufficient bathing gels and tooth brush for us, i.e. only provide 2 sets despite we have 3 guests. 3. The internet connection with LAN cable within room was unstable, there was no WiFi at room. 4. Hotel claimed they have value-added activity for guest such as fishing, however, it was closed throughout all 3 days we stay, they claimed that it was due to poor weather condition, however, it was full of sunshine during our 3 nights stay. 5. We tried both buffet breakfast and buffet dinner, however, the food varieties and quality did not deserved for its expensive price. For example, for buffet dinner, the end time was too early, i.e. 9:00pm, however, there was no refill of food even at 8:30pm. Besides, the lobster they provide presented with bad smell. 6. The water quality of swimming pool was poor, for example, some guest split sputum into the pool, when I reported it to the lifeguard, he said it doesn’t matter and did not take any action to remove the sputum until I did it myself. Generally speaking, the price charged by Sheraton Hotel did not match with expected service quality it provided.
Chih Y. Család fiatal gyerekekkel Taiwan, 2014. július 13.
Beatiful View but Not Neat Enough

Beatiful view, nice swimming pool and comfortable room
5
The view from the balcony is very beautiful. Swimming pools are great, but the kids poolside ground is full of gravel, so everyone walks on it will feel pain. Compared to other hotels in Guam, Sheraton is a great new hotel. The rooms are a little small but fully-equipped and clean. However, the hot water of shower is not stable. About every 10 minutes I will encounter totally cold water for 5 seconds. The kids club is dirty. Air quality there is bad, and toys and the floor is old and dirty. We even found a dead cockroach there. There are many mosquitoes at the tennis court. The staffs are polite but inhospitalbe, and the food is so so.
Arielle J. Egyéni utazó United States of America, 2014. július 6.
I Didn't Want To Leave

The room was beautiful and clean, I loved the view
10
Barry S. Egyéni utazó United Kingdom, 2014. június 27.
Great hotel

Service food staff
8
A very enjoyable stay
Jennifer D. Egyéni utazó United States of America, 2014. június 18.
BAD. Staff from front desk/restaurant inhospitable

The location, the spa and the room quality
4,7
BAD! My VIP room was given away due to checking in in the morning vice the night before. I was told to check into a standard room (which had two twin beds for my husband and I) and then switch to the VIP room the next day. I didn't get a call as soon as the room was ready (like requested) because the DO NOT DISTURB sign was hanging. I was clearly tired but the staff prolonged me from checking in to ask me more questions and "figure out" my situation. Two staff approached me with two different stories about why my VIP room was given away and was only compensated for with a complimentary drink and lunch. During my compensated lunch, the waitress spaced while I had to prompt her to give me a menu. Also, after 30 minutes of waiting, my food finally arrived after asking someone to check on my order. I don't complain about my hotel experiences at all and this was the worst. Thanks a million Sheraton GUAM!

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Utolsó szobák – siessen!

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