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Excellent 8.6
Based on 78 reviews

Recent customer comments

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Excellent



based on 78 reviews
  • Hotel Condition/Cleanliness 9.3
  • Facilities 8.2
  • Location 8.1
  • Room Comfort/Standard 9.2
  • Service 9.1
  • Value for Money 7.8
  • Food/Dining 8.2
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WAI Y. from United Kingdom
Groups
Stayed 3 nights in November 2015
A highly recommended hotel in Hakone
Very warm staff, provision of free shuttle service and free drinks during the hours 4-7 pm.
Very enjoyable.
Reviewed November 12, 2015

Andrew B. from United Kingdom
Families with young children
Stayed one night in September 2015
Great relaxing hideaway
Rooms, spa and peace
We had a nice stay with our two year old and loved the rooms and views over mountains and forests. The food and service were excellent. There are notices around the seating area implying young children aren't entirely welcome unless they behave but in reality everybody is friendly and accommodating. We would not hesitate to stay again and the rooms are excellent with lots of space.
Reviewed October 09, 2015

Laura D. from Italy
Couples
Stayed one night in August 2015
Fabulous hotel but a bit far from everything
Onsen guest room shuttle
Great
Reviewed August 15, 2015

Hugh M. from United States
Couples
Stayed one night in December 2014
Peaceful
Osen, Location, and Outstanding Staff!
Outstanding... enjoyed the osen very much. Quiet and relaxing location!
Reviewed July 10, 2015

CHONG K. from Malaysia
Families with young children
Stayed one night in July 2015
Not up to 5 star standard
one of the staff helped me to book baseball game ticket.
The staff didn't really understand English that well. But problem was they didn't ask but just assumed what we said. A misunderstanding happened during our ordering of food. During dinner time they told us they were too busy and we ended up had to eat at the lounge with dim light.
Reviewed July 03, 2015

Jane C. from Australia
Couples
Stayed 2 nights in June 2015
Worth the trek.
Fabulous design and decor. Room size and design. The beauty of the surrounding area.
It was a bit of a trek up the mountain to get there, but well worth the trip. The hotel is stunningly designed and decorated. The rooms are huge and well equipped. All staff we encountered were friendly and helpful. The breakfast buffet was excellent, although quite busy being a weekend. We thoroughly enjoyed being spoilt in this beautiful setting after the bustle of Tokyo.
Reviewed June 22, 2015

Melanie R. from Australia
Families with young children
Stayed 2 nights in May 2015
Excellent hotel across the board
Size of rooms, relaxing place, locatio
A relaxing and luxurious hotel with wonderful service.
Reviewed May 24, 2015

So L. from Hong Kong
Solo travelers
Stayed one night in May 2015
comfort and clean
comfort, friendly staff and clean
A very pleasant one
Reviewed May 06, 2015

Kanako O. from Japan
Couples
Stayed 2 nights in March 2015
40 years old memorial stay
It's Hyatt but it's cozy and boutique. Service was very good. Spacious bath room area with a tub.
It was very nice relaxing stay overall. Great things are their well trained customer service, good bread at breakfast buffet. And shuttle bus service to Gora and cable car station was quick and convenient. Sad points was the birthday cake. It's my 40 years birthday and what I asked was a simple cheesecake but it tasted bad. Also the gentleman who delivered it to my room had aweful singing voice. Depressing. And they charged me more than 4,000 yen for it.
Reviewed March 19, 2015

YIU F. from Hong Kong
Solo travelers
Stayed one night in March 2015
very good
room lobby dinner
good good
Reviewed March 15, 2015