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Excellent 8.6
Based on 77 reviews

Recent customer comments

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based on 77 reviews
  • Hotel Condition/Cleanliness 9.3
  • Facilities 8.4
  • Location 8.1
  • Room Comfort/Standard 9.2
  • Service 9.1
  • Value for Money 7.8
  • Food/Dining 8.2

United Kingdom
November 12, 2015
A highly recommended hotel in Hakone
Very warm staff, provision of free shuttle service and free drinks during the hours 4-7 pm.
Very enjoyable.

Andrew B.
United Kingdom
October 09, 2015
Great relaxing hideaway
Rooms, spa and peace
We had a nice stay with our two year old and loved the rooms and views over mountains and forests. The food and service were excellent. There are notices around the seating area implying young children aren't entirely welcome unless they behave but in reality everybody is friendly and accommodating. We would not hesitate to stay again and the rooms are excellent with lots of space.

Laura D.
August 15, 2015
Fabulous hotel but a bit far from everything
Onsen guest room shuttle

Hugh M.
United States
July 10, 2015
Osen, Location, and Outstanding Staff!
Outstanding... enjoyed the osen very much. Quiet and relaxing location!

July 03, 2015
Not up to 5 star standard
one of the staff helped me to book baseball game ticket.
The staff didn't really understand English that well. But problem was they didn't ask but just assumed what we said. A misunderstanding happened during our ordering of food. During dinner time they told us they were too busy and we ended up had to eat at the lounge with dim light.

Jane C.
June 22, 2015
Worth the trek.
Fabulous design and decor. Room size and design. The beauty of the surrounding area.
It was a bit of a trek up the mountain to get there, but well worth the trip. The hotel is stunningly designed and decorated. The rooms are huge and well equipped. All staff we encountered were friendly and helpful. The breakfast buffet was excellent, although quite busy being a weekend. We thoroughly enjoyed being spoilt in this beautiful setting after the bustle of Tokyo.

Melanie R.
May 24, 2015
Excellent hotel across the board
Size of rooms, relaxing place, locatio
A relaxing and luxurious hotel with wonderful service.

So L.
Hong Kong
May 06, 2015
comfort and clean
comfort, friendly staff and clean
A very pleasant one

Kanako O.
March 19, 2015
40 years old memorial stay
It's Hyatt but it's cozy and boutique. Service was very good. Spacious bath room area with a tub.
It was very nice relaxing stay overall. Great things are their well trained customer service, good bread at breakfast buffet. And shuttle bus service to Gora and cable car station was quick and convenient. Sad points was the birthday cake. It's my 40 years birthday and what I asked was a simple cheesecake but it tasted bad. Also the gentleman who delivered it to my room had aweful singing voice. Depressing. And they charged me more than 4,000 yen for it.

Hong Kong
March 15, 2015
very good
room lobby dinner
good good