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Hyatt Regency Perth

99 Adelaide Terrace, East Perth, Perth, Australia 6000 (Show on map)

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Hyatt Regency Perth Perth - Standard Twin Hyatt Regency Perth Perth - Suite Hyatt Regency Perth Perth - Deluxe Hyatt Regency Perth Perth - Standard
Area: East Perth Number of Rooms: 367
Free Wi-Fi

Recent customer reviews

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Fantastic

8.4

based on
218 reviews

Value for Money
7.9
Location
8.2
Staff Performance
8.7
Hotel Condition/Cleanliness
8.8
Room Comfort/Standard
8.7
Food/Dining
8.2
All reviews (218)
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Carine N. Families with older children Malaysia, December 21, 2014
Front desk personnel not so friendly

breakfast, concierge service, room amenities
5.7
I do not feel welcomed when I first checked in as the front desk personel is quite unfriendly. Basically I feel a little bit unhappy as she never greet and also the way that she responded to my simple questions, I assumed 5 stars hotel could be better than what I have esperienced. The location, environment, amenities, concierge personnel, and breakfast were awesome. I have better experience in the 4 stars sheraton as their front desk personnel are super nice, friendly and helpful. One day after taken shower I would like to apply some body lotion and I found out that the body lotion in the bathroom was not replenish then I called and talked nicely to the female house keeping personnel and she responded nicely too and told me that there will be someone sending up a new bottle for me. After a very short while, a male house keeper knocked my door and then handed me the body lotion without looking at me at all but just busy looking at his handphone and his other hand just non-stop pressing his handphone button, when i received the lotion I said " thank you very much" to him, but he just turned around and walked away and stil, without saying anything or looking at me for even one glance..erm..maybe my expectation is too much for a 5 stars hotel like this. Concierge personnel is very nice, kind, and helpful when he helped us to booked a taxi back to the airport. There are two guys at the concierge are good too when they helped me to book for the captain cruise tour. Breakfast was awesome and lots of variety. Overall I feel kind of unhappy with the front desk personnel attitude, but luckily the breakfast and concierge personnel cheered me up at the end.Thank you.
Carine N. Families with older children Malaysia, December 21, 2014
Bad checked-in experience ever.

breakfast, concierge service, room amenities
5.3
I do not feel welcomed when I first checked in as the front desk personel is quite unfriendly. Basically I feel a little bit unhappy as she never greet and also the way that she responded to my simple questions, I assumed 5 stars hotel could be better than what I have esperienced. The location, environment, amenities, concierge personnel, and breakfast were awesome. I have better experience in the 4 stars sheraton as their front desk personnel are super nice, friendly and helpful. One day after taken shower I would like to apply some body lotion and I found out that the body lotion in the bathroom was not replenish then I called and talked nicely to the female house keeping personnel and she responded nicely too and told me that there will be someone sending up a new bottle for me. After a very short while, a male house keeper knocked my door and then handed me the body lotion without looking at me at all but just busy looking at his handphone and his other hand just non-stop pressing his handphone button, when i received the lotion I said " thank you very much" to him, but he just turned around and walked away and stil, without saying anything or looking at me for even one glance.maybe my expectation is too much for a 5 stars hotel like this. Concierge personnel is very nice, kind, and helpful when he helped us to booked a taxi back to the airport. There are two chinese guys at the concierge are good too when they helped me to book for the captain cruise tour. Breakfast was awesome and lots of variety. Overall I feel kind of unhappy with the front desk personnel attitude, but luckily the breakfast and concierge personnel cheered me up at the end.Thank you.
Michael N. Solo travelers Australia, December 13, 2014
Average stay executive suite

Paid parking, regency lounge,
6.3
Air conditioning stopped working during the night, robes had stains on them. Toilet floor dirty on entering
Girish S. Business travelers Australia, December 8, 2014
Very Clean

Cleanliness, comfort, location
8.7
Great
Neville S. Business travelers Australia, December 2, 2014
Perth trip December 2014.

Location,architecture,
6.7
Booked into a room which apparently another couple had just booked out of (in the room for 10 mins),the bed had been used and a tile in the ceiling of the bathroom was out of position- could see into the roof space .Moved into another room which was okay but in both instances the rooms were both right beside the lift wells which woke me during the night due to the noise.When you ngo to a place like the Hyatt why dont they try to impress?? instead they put you into probably the worst room in the place , also had to pay for parking spoton top of booking fee.Dont think I will be back.
Mateus Z. Families with older children Indonesia, December 2, 2014
Good location, good value, sucky food.

Good location, good value, professional staffs.
8.7
Overall it is a good place to stay. Definitely would stay there again. Location is very strategic, good for commuting with all the free buses right in front of the hotel to all over town. The room is clean and overall quite nice. It could use a little facelift though. The hotel staffs are nice and professional. However I feel that the food there could use improvements and especially the asian restaurant at the basement (Joe something sorry I forgot) is terrible. Food didn't taste how they supposed to be. We had: pho, nasi goreng, tom yam, fried chicken, bbq duck. All tasted terrible and far from authentic sorry to say. Hope they correct this. Cheers.
Capt J. Business travelers Netherlands, November 26, 2014
Hyatt Perth review Nov 14

Service, and staff, and food
8.7
Try the barramundi in the Lobby Café, out of this world, after the exclusively perfect service I the regency club
Bruce H. Solo travelers Australia, November 10, 2014
Excellent

Comfort, Friendliness, Service Standards
9.3
Look forward to the next stay
Paul M. Families with older children Australia, November 9, 2014
Great stay

Ambience
10
Fantabulous
Michelle B. Couples New Zealand, October 26, 2014
Relaxing getaway

We got a free room upgrade. The food at breakfast was amazing & was so spoilt for choice!!
10
Really beautiful hotel! Our room had a river view which was really lovely. We will definitely stay at the Hyatt again.

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